Neelima Chowdary Pendyala
IT Professional
Hobart
Summary
Skilled ICT Graduate with industry experience in Power BI, SharePoint, Microsoft Power Platform development. Experienced in data entry, administrative support across retail, contact centres, and high-paced environments. Skilled in identifying improvement opportunities, predicting demand, and supporting IT operations. Proven ability to manage customer interactions, process transactions, handle office duties, and resolve technical issues. Known for effective communication, problem-solving abilities, and collaborating with cross-functional teams to drive efficiency. Proficient in data analysis and reporting and providing insights that drive organisational growth and success.
Overview
6
6
years of professional experience
4044
4044
years of post-secondary education
4
4
Certifications
Work History
Data Entry Operator
Department of Education, Children & Young People
01.2025 - Current
- Migrating student data into various state government systems, ensuring data integrity and consistency
- Creating and maintaining Microsoft custom forms for efficient data collection, ensuring they meet the requirements of teachers in schools across Tasmania
- Implementing automated processes to improve operational efficiency and minimize manual data entry
- Collaboration & File Management: Organize, manage, and share documents in SharePoint and DoE intranet ensuring easy access and effective collaboration
- Integrating data from various sources into Department internal systems, ensuring alignment with organisational data standards
- Technical Support: Provide support for troubleshooting and resolving issues related to data entry processes in department systems
- Evaluating system needs and developing strategies for software design and upgrades
- Completed data entry tasks with accuracy and efficiency.
Service Desk Analyst
Arvensys Technologies
07.2023 - 12.2024
- Business application support activities including creation and maintenance of users, security, and group memberships
- Supported a range of local Tasmanian based businesses including Tassal, Norske Skog, BP etc
- Provided resolution over the phone through investigation and diagnosis, using remote system management tools in office
- Managed the configuration, deployment and on-going administration of desktop computers, servers, storage, and networking hardware within our client base
Administrative Officer
Deccan Enterprise
08.2021 - 02.2023
- Demonstrated strong analytical skills by providing reports that identified trends, patterns, and insights
- Installed, upgraded, supported, and troubleshot Enterprise Applications
- Provide technical support and troubleshooting for desktop computers and printers
- Address and resolve issues through Jira ticketing system, ensuring timely and effective solutions
- Managed business application support activities, including user creation, security, and group memberships
- Provided technical resolutions over the phone using investigation, diagnosis, and remote system management tools
- Communicated effectively both in writing and verbally, ensuring clear and concise information exchange
- Conducted quality checks and maintained records on SharePoint for future reference
- Collaborated with team members and the manager to achieve targets, prioritize tasks, and ensure deadlines were met, while taking ownership when necessary
Data Analyst
Frrole Tech Private Limited
07.2019 - 05.2021
- Experienced in analytical thinking for translating data into informative visuals and reports
- Publishing reports via the Power BI service, managing them through distribution of apps and monitoring usage/data refreshes/security access
- Responsible for Publishing the reports, Create Manage Groups, Users, Workbooks
- Quality Management system, Project management, quality analytics, Customer record management are the areas in which I acquired the work experience throughout this period
Education
Master of Information Technology and Systems -
University of Tasmania
Hobart, TASBachelor of Computer Science -
Anna University
Skills
Proficient in Microsoft tools including Power BI, SharePoint, Azure end user management and MS Dynamics
Certification
Optimizing Work with Microsoft 365 - LinkedIn Learning.
Timeline
Data Entry Operator
Department of Education, Children & Young People
01.2025 - Current
Service Desk Analyst
Arvensys Technologies
07.2023 - 12.2024
Administrative Officer
Deccan Enterprise
08.2021 - 02.2023
Data Analyst
Frrole Tech Private Limited
07.2019 - 05.2021
Master of Information Technology and Systems -
University of Tasmania
Bachelor of Computer Science -
Anna University
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