NEELIMA SHRESTHA
Pascoe Vale,VIC
Summary
Quick to learn and able to work in a team Reliable and able to adapt easily Well-improved communication skills and customer service Self-assured and dedicated to the job
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Front of House Employee
Gurkhas Nepalese Restaurant
Melbourne, VIC
06.2023 - 06.2024
- Welcomed guests and provided exceptional customer service at busy restaurant.
- Managed reservations and coordinated seating arrangements for efficient dining experiences.
- Maintained cleanliness and organization of dining areas during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately while ensuring a smooth checkout experience.
- Trained new staff on front of house procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Enforced safety protocols within the restaurant environment at all times.
Test day Supervisor
British Council Nepal
, Nepal
04.2014 - 02.2023
- Taking full responsibility of smooth operation of IELTS test, A level test, CFA test, UKVI test, Life Skills test and other University exams.
- Well trained in Child Protection, Fraud detection, Earthquake drills.
Assistant Accountant
Nava Bishal Multipurpose Co-operative Pvt.Ltd
Kathmandu, Nepal
11.2008 - 06.2012
- Maintaining daily saving accounts.
- Record keeping and filling.
- Handling official documents.
Education
Graduate Diploma of Early Childhood Teacher
Southern Cross Education Institute- Higher Education
06.2025 - 06.2026
Masters - Business Studies
Public Youth College
Kathmandu, Nepal 06.2010 - 11.2012
Bachelor - Business Studies
Intensive International College
Kathmandu , Nepal 06.2005 - 09.2008
Skills
- Customer service
- Customer engagement
- Cash handling
- Project management
- Team collaboration
- Training and development
- Safety protocols
- Time management
- Effective communication
- Problem-solving
- Professional appearance
Availability
Any days and any shifts
Timeline
Graduate Diploma of Early Childhood Teacher
Southern Cross Education Institute- Higher Education
06.2025 - 06.2026
Front of House Employee
Gurkhas Nepalese Restaurant
06.2023 - 06.2024
Test day Supervisor
British Council Nepal
04.2014 - 02.2023
Masters - Business Studies
Public Youth College
06.2010 - 11.2012
Assistant Accountant
Nava Bishal Multipurpose Co-operative Pvt.Ltd
11.2008 - 06.2012
Bachelor - Business Studies
Intensive International College
06.2005 - 09.2008