Neenukutty Joy
Monash,Australia
Summary
Seasoned IT Analyst with extensive experience at Tata Consultancy Services (TCS), specializing in the development of integration solutions that significantly enhanced system performance. Proficient in IBM WebSphere MQ and data analysis, demonstrating a strong aptitude for predictive modeling and optimizing IT operations. Recognized for effective communication and collaborative problem-solving skills, contributing to streamlined processes and improved operational efficiency.
Overview
7
7
years of professional experience
Work History
IT Analyst
Tata Consultancy Services (TCS)
03.2021 - 02.2023
- Designed and implemented critical integration solutions using IBM WebSphere MQ, IIB, and MFT
- Developed, configured, and maintained enterprise middleware applications to support global business operations
- Performed system integration with SAP systems and worked on troubleshooting complex IT issues
- Collaborated with global customers, ensuring system efficiency, performance, and security
- Provided Level 2 and Level 3 support, responding to critical incidents via dispatcher chats, calls, and emails
- Led SDLC processes, from requirement gathering to deployment, with expertise in testing and operations
- Utilized data analytics to monitor system performance and optimize troubleshooting processes
Systems Engineer
Tata Consultancy Services (TCS)
02.2018 - 02.2021
- Provided Level 2 support, addressing critical incidents via dispatcher chats, calls, and emails, ensuring timely resolution of issues.
- Worked on troubleshooting complex IT issues, identifying root causes, and implementing effective solutions to restore system functionality.
- Handled the application integration support using the IBM integration tools and file transfer methods, ensuring a smooth business flow and reliable data exchange across applications.
Assistant Systems Engineer
Tata Consultancy Services (TCS)
02.2016 - 01.2018
- Assisted in system integration tasks, gaining hands-on experience with enterprise middleware technologies and SAP systems.
- Supported senior engineers in providing timely solutions to system-related incidents, contributing to overall team efficiency and customer satisfaction.
Education
Master of Information Technology and Systems in Data Science - Data Science Specialization
University of Canberra
Australia12-2024
Bachelor of Technology - Information Technology
Mahatma Gandhi University College of Engineering
India05-2015
Skills
- Python
- R
- SQL
- C
- C
- Java
- C#
- ASPNET
- Machine Learning
- Predictive Modeling
- Statistical Analysis
- Tableau
- Matplotlib
- Seaborn
- MySQL
- SQL Server
- Stored Procedures
- HTML
- CSS
- JSP
- Flutter
- Django
- Windows
- Linux
- IBM WebSphere MQ
- IBM IIB
- IBM MFT
- Informatica
- Puppet
- Jenkins
- Splunk
- TWS
- ServiceNow
- ITIL
- Data analysis
Projects
SwiftMeet Mobile Application (Capstone Project):
Developed a mobile application to coordinate physical meetings by enabling attendees to securely share real-time locations and communicate via in-app messaging., Secure user authentication with email verification., Real-time location sharing with consent and color-coded proximity indicators., In-app group messaging and calendar integration for seamless scheduling., Flutter (cross-platform), Django (API development, user authentication), MariaDB, Python (Pandas, Matplotlib, Seaborn), Tableau, Multi-factor authentication and one-to-one messaging., iOS testing for cross-platform functionality., Estimated travel time and attendee contact integration.
Professional Development Interests
- Passionate about data analytics, AI-driven solutions, cloud computing and Application Integration
- Interested in automation, predictive modeling, and business intelligence.
Certifications Additional Skills
- ITIL Certified
- AWS Cloud Fundamentals
- Agile & DevOps Methodologies
- Tableau Data Visualization
Accomplishments
- Dean's Excellence Award Semester 1 2023, while doing Master of Information Technology and Systems in Data Science.
- Dean's Excellence Award Semester 1 2024, while doing Master of Information Technology and Systems in Data Science.
References
References available upon request.
Timeline
IT Analyst
Tata Consultancy Services (TCS)
03.2021 - 02.2023
Systems Engineer
Tata Consultancy Services (TCS)
02.2018 - 02.2021
Assistant Systems Engineer
Tata Consultancy Services (TCS)
02.2016 - 01.2018
Master of Information Technology and Systems in Data Science - Data Science Specialization
University of Canberra
Bachelor of Technology - Information Technology
Mahatma Gandhi University College of Engineering