NEERAJ BALA
Brisbane,Australia
Summary
Committed to enhancing client satisfaction through effective collaboration and clear communication. Skilled in monitoring and analyzing incidents while compiling actionable reports that inform strategic decisions. Recognized for fostering a supportive work environment, contributing to team success and operational improvements.
Overview
4
4
years of professional experience
Work History
Camera operator
Logan City Council
Queensland
01.2022 - Current
- Monitored cameras in Logan suburb to detect suspicious activities and document traffic incidents.
- Collaborated with council staff to optimize camera placements and analyze incidents.
- Compiled report logs of tasks and escalated critical issues to council for timely resolution.
- Resolved software and application issues within team efficiently.
- Provided assistance via email, MS Teams for effective communication.
- Provided customer service through phone and face-to-face interactions, addressing client inquiries and concerns.
- Cultivated strong client relationships to consistently exceed expectations.
- Supported colleagues by fostering a collaborative work environment
- Facilitated meeting coordination by generating invitation links and distributing them to attendees via Outlook and MS Teams.
- Managed calendar by adding invitees to events, ensuring organized scheduling for meetings.
Education
Masters of Technology - Software Engineering
Federation University
Brisbane, Australia09-2021
Bachelor of Computer Applications -
PUNJAB TECHNICAL UNIVERSITY
Jalandhar, PunjabSkills
- CCTV operation
- Verbal and written communication
- Research and development
- Client support
- Windows 7/8/10 Operating system
- Mac OS
- Mobile phone installation
- Microsoft Teams
- Zoom
- Windows operating systems
- VPN
- Video equipment setup
- Research & Develop
- Customer relationship management
- Customer management
- Professional verbal and written communication
- Client engagement
- Effective communication
- Camera control techniques
- Writing proficiency
Projects
Ecom - Website, 04/2021, 06/2021, In this website, users can view, scroll and buy books., Used Reactive native programming to create website., The book's data was static., Users can click on a book and get more details of the books., Roles & Responsibility - Works as a team leader and assigned the tasks between team members., Updated Trello by the day-to-day tasks., Worked on the design of the sign-up, sign-in, and home page., Organized the team meeting with project supervisor and team members by using MS teams., Communicated with clients and worked according to their requirements and discussed problems with the project supervisor.
Timeline
Camera operator
Logan City Council
01.2022 - Current
Masters of Technology - Software Engineering
Federation University
Bachelor of Computer Applications -
PUNJAB TECHNICAL UNIVERSITY