Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Projectprofiles
Timeline
Generic

Neeraj Gopalakrishnan Nair S

Melbourne,VIC

Summary

Self-motivated lead with 16 years of experience managing multiple projects simultaneously, seeking a responsible position that will allow an individual with exceptional management, leadership, communication and planning skills to benefit the organization.

Overview

18
18
years of professional experience

Work History

Wipro Technologies
Chennai
10.2018 - Current
  • Operating Systems
  • OS/390
  • Programming Languages
  • COOL
  • Tools & Utilities
  • File Aid, Expeditor, Endevor, Advanced Table Editor, GUI Editor
  • Database
  • DB2
  • OLTP
  • CICS, At alight solutions my team’s job is to support the health and wealth practices with the various issues raised by client teams
  • The issues have their own SLA’s depending on the priority it is ensured that we stick to the defined SLA’s
  • CLIENT DESCRIPTION: Alight Solutions is a leading benefits administration and cloud-based HR services provider
  • Alight is the leader in the markets it serves; first in health and welfare administration and defined benefit administration, first in HR services and third in defined contribution administration
  • Alight solution provides Health & Wealth Solutions that help people improve their total wellbeing—from navigating critical health choices to planning and saving for every life stage—all while working with companies to manage the complexities and challenges of creating meaningful benefits programs.

Associate Consultant

Tata Consultancy Services
Trivandrum, India
05.2022 - 12.2024

Senior Associate

Cognizant Technology Solutions
Chennai, New York, India, USA
12.2014 - 10.2018

Architect

2022
Chennai, India
10.2018 - 05.2018

Cognizant Technology Solutions
New York, Chennai
02.2017 - 12.2017
  • Operating Systems
  • OS/390
  • Programming Languages
  • COBOL, JCL
  • Tools & Utilities
  • File Aid, Expeditor
  • Database
  • VSAM
  • OLTP
  • CICS
  • PROJECT DESCRIPTION:
  • In Emblem Health Application development and production support team, the projects that we handled were primarily the compliance projects which were mandatory requirements enforced by the New York State of Health
  • These projects were time bound and have to be implemented around the specific date provided by the State
  • In addition, the support activity thereafter were handled as an onsite coordinator
  • Incidents were closed within stipulated SLA period
  • My major contribution to the project was on the Membership Eligibility area which dealt with the enrollment of the members under various healthcare plans
  • The members are enrolled into EH systems either through standard EDI 834 transactions or through the batch roster process
  • The projects and support that I worked include changes to both these processes
  • CLIENT DESCRIPTION:
  • Emblem Health's commercial product portfolio of plans covers a wide variety of options for their customers
  • The plans are underwritten by their legacy companies GHI, HIP and HIPIC, and in some cases continue to use the underwriting company's name in the plan title
  • Emblem Health’s current portfolio consists of medical and dental products for large groups, small groups and individuals
  • Emblem Health also offers an assortment of Medicare plans, as well as state-sponsored Medicaid Managed Care, Child Health Plus and Managed Long Term Care health insurance plans, in addition to plans on the NY State of Health Marketplace
  • ROLES AND RESPONSIBILITIES:
  • Development Activities:
  • My primary role in this project is as an onsite coordinator/ offshore project lead and my responsibilities include the following:
  • Analysis of System Requirements - Attend requirement gathering workshops with various stake holders
  • Business requirements provided by client to be mapped to IT requirement and providing the requirement documents to client, mapping every business requirement to IT requirement
  • Design Requirements - High level requirements are mapped to detailed design with the coding specs which has high level overview of the coding, the jobs involved and datasets involved
  • Integration Testing – Involves with the client and various affected teams during the integration testing to ensure everything works fine and they get the results as expected
  • Review the artifacts delivered by offshore team to ensure the deliverables stick to the Emblem Health’s and Cognizant’s quality standards
  • Release of the Project – Performing release procedures with the assistance of Quality Assurance team to migrate the code to production
  • Production support provided for the implemented project
  • Run Activities:
  • Implementation support and Post Implementation batch monitoring - Checking for jobs to run, verify batch files, job status of run, monitoring queue, monitoring production space, fixing ABEND jobs
  • Coordination with client- Attending client calls/ meetings, reporting about Service Level Agreement etc
  • Issue/Bug fixing - Successfully fixing the issues and bugs in the system, responding to the client
  • Production support activities were carried out
  • Timely resolution of incidents and tickets.

Cognizant Technology Solutions
Chennai
05.2016 - 02.2017
  • Operating Systems
  • OS/390
  • Programming Languages
  • COBOL, JCL
  • Tools & Utilities
  • File Aid, Expeditor
  • Database
  • VSAM
  • OLTP
  • CICS
  • PROJECT DESCRIPTION:
  • The current project describes about the program of business-driven, technology-led Transformation projects that Supplier will carry out with the goal of achieving the following business objectives for Emblem Health collectively referred to as the Transformation Program which is described as follows:
  • Transform Emblem Health’s business by:
  • Simplifying and streamlining products and administration using business process engineering to provide simplification, process redesign, and reduction of manual processes to eliminate manual work and associated errors and build new functional capabilities to enhance Emblem Health operations and enable growth
  • (b) Replace Emblem Health’s multiple antiquated systems with a modern New Platform to:
  • Provide a unified platform for Emblem Health’s current and future book of business to reduce the business risk associated with aging assets and antiquated technology components to implement a proven and tested commercial platform to support the dynamic marketplace in which Emblem Health operates to reduce current high administrative costs and to better support of various compliance and other external market demands and streamline processing and increase processing efficiencies
  • Two other key objectives of the Transformation Program are to enable Emblem Health to focus on the introduction of new health insurance products and support Supplier business process as a service (“BPaaS”) operations
  • Both objectives will be accomplished by transforming Emblem Health’s current IT application portfolio, appropriately leveraging Supplier and third-party software products, and rationalizing Emblem Health processes and systems
  • After transition to BpaaS on a transformed New Platform, new features and functionality will be available, and configurable agility will be possible
  • CLIENT DESCRIPTION:
  • Emblem Health’s commercial product portfolio of plans covers a wide variety of options for their customers
  • The plans are underwritten by their legacy companies GHI, HIP and HIPIC, and in some cases continue to use the underwriting company’s name in the plan title
  • Emblem Health’s current portfolio consists of medical and dental products for large groups, small groups and individuals
  • Emblem Health also offers an assortment of Medicare plans, as well as state-sponsored Medicaid Managed Care, Child Health Plus and Managed Long Term Care health insurance plans, in addition to plans on the NY State of Health Marketplace
  • ROLES AND RESPONSIBILITIES:
  • Development Activities:
  • Analysis of System Requirements – Business requirements provided by client to be mapped to IT requirement and providing the requirement documents to client, mapping every business requirement to IT requirement
  • Analysis on the existing system to document the Business Rules for the transformation from legacy mainframe systems to the Facets application
  • Design Requirements – High level requirements are mapped to detailed design with the coding specs which has high level overview of the coding, the jobs involved and datasets involved
  • Integration Testing – Involves with the client and various affected teams during the integration testing to ensure everything works fine and they get the results as expected
  • Run Activities:
  • Production support and batch monitoring – Checking for jobs to run, verify batch files, job status of run, monitoring queue, monitoring production space, fixing ABEND jobs
  • Coordination with client- Attending client calls/ meetings, reporting about Service Level Agreement etc
  • Issue/Bug fixing – Successfully fixing the issues and bugs in the system, responding to the client
  • Project Title
  • Express Scripts – Claims Eligibility

Cognizant Technology Solutions
Chennai
05.2015 - 04.2016
  • Tools & Utilities
  • Intertest, File Master, Endevor
  • Database
  • DB2, VSAM
  • PROJECT DESCRIPTION:
  • ESI Eligibility Stream is the application which enrolls members into various benefit groups under the PBM
  • Once members are enrolled for drug benefits in ESI, they are provided with a Prescription Card/ membership cards
  • The members’ eligibility file, benefit management and payment transactions are managed through this card
  • Express Scripts Holding Company is a Fortune 100 company as of 2013, the 24th-largest in the United States and is the largest pharmacy benefit management (PBM) organization in the United States, with 2012 revenues of 93.8 billion
  • Headquartered in Cool Valley, Missouri in Greater St
  • Louis, Express Scripts provides integrated pharmacy benefit management services including network-pharmacy claims processing; home delivery pharmacy services; specialty pharmacy benefit management, through its subsidiary Accredo; benefit-design consultation; drug-utilization review; formulary management; and medical and drug data analysis services to manage drug plans for health plans, self-insured employers and government agencies (both as administrator of employee benefits and public assistance programs)
  • One of their largest clients is the United States Department of Defense’s Tricare program
  • Express Scripts also offers pharmacy benefit management services for workers’ compensation insurance programs
  • The program is accredited by URAC, the nation’s largest accrediting body for healthcare
  • The company processes pharmaceutical claims annually for members through a network of retail pharmacies
  • Its own automated pharmacies dispense long-term, chronic medications-like those for diabetes or heart disease-directly to members via home delivery
  • ROLES AND RESPONSIBILITIES:
  • Performed the role of lead developer
  • Prepared technical design document for HLD & DLD
  • Developed the business code and performed the unit and maintenance testing
  • Coordinate with testing team for QA & PROD support
  • Supporting the production support team in resolving Production issues.

Lloyds Banking Group/Halifax Bank of
12.2014 - 04.2016
  • Scotland – Mortgages Project (Various Projects)

MSP – TSB IPO Changes, LBG Code Alignment
05.2014 - 12.2014
  • Having built the TSB as a separate legal entity during Verde programme, it was required to sell of the assets to IPO’s as no potential buyer was interested in buying TSB
  • To achieve this, intermediary sales was introduced for the TSB
  • As a result, B2B-LBG was cloned to produce B2B-TSB which enables the intermediary mortgage sales for TSB
  • The IPO changes introduced a new Mortgage Intermediary Administration System (MIAS) for TSB
  • In LBG it was using the heritage Assembler system to administer the intermediaries
  • A need was to align the codes on both the stacks to be same
  • So the MIAS system and related services had to be built in LBG stack with a lot to tweaks to allow various LBG brands
  • My responsibility in the LBG Code Alignment team was to lead the mainframe side of works
  • Lloyds Banking Group plc is a UK based financial institution, formed through the acquisition of HBOS by Lloyds TSB in 2009
  • Lloyds Banking Group's activities are organized into four business divisions: Retail Banking (incl
  • Mortgages), Wholesale, Insurance, and Wealth & International
  • This project is one of the biggest integration projects in UK between HBOS (Halifax Bank of Scotland) and Lloyds Bank
  • In LBG the mortgage sales are done through a modernized Online System called as the Mortgage Sales Platform (MSP) System which is built on an SOA Architecture
  • Some of the screens also are built in the Common Translation Routine (CTR) architecture and some of them in the Components Engine (CE) Architecture
  • There is another system which sells the LBG Mortgages through intermediaries which shares the same database and business codes as MSP
  • This intermediary system is called B2B (Business to Business)
  • ROLES AND RESPONSIBILITIES:
  • Attend requirement gathering sessions and workshops
  • Requirement Analysis
  • Prepare estimations
  • Impact Assessments on Change requests
  • Providing feasible solutions for requirements by conducting meeting with satellite teams
  • Preparing Mid-Level Platform Design and walking through the changes to the team
  • Preparation of Data Dictionaries for Services, with which an understanding is created between various teams who creates/ consumes the service
  • Conduct lead review
  • Lead Independent Quality Review Board
  • Prepare training materials and Conduct trainings for new joiners
  • Provide guidance to the team during low level design and build
  • Provide guidance to the team during test support
  • Review of release notes, implementation notes and work load scheduling sheets
  • Offshore Coordination when deputed onshore
  • Conduct RCA meeting for external defects
  • Prepare Sequence of Events for complex projects
  • Attend implementation walkthrough
  • Review Service handover documentation
  • Implementation/Post implementation Support

HCL Technologies Ltd
10.2007 - 12.2014
  • New Jersey Manufacturers – GI Claims and Auto Claims

Project Lead

HCL Technologies
Chennai, Halifax, Bristol, India, UK
12.2006 - 12.2014

Mortgage Market Review, MMR
09.2013 - 05.2014
  • The UK Financial Conduct Authority has brought some regulations to review the mortgages market and all the UK banks had to follow these regulations
  • The regulations had introduced the requirement for collecting the ‘Needs & Circumstances’ of the customer to go for a mortgage
  • It has also enforced a regulation of recommending/ not recommending some products based on the needs & circumstances
  • During this project LBG came up with further requirements for converting some of the screens in CTR architecture to WTX architecture
  • MSP-LBG underwent some major changes to include these regulations and the new requirements
  • The project was so challenging because some of the requirements had no clarity and most of them were made clear during the end of build phase
  • It involved requirement analysis, preparation of designs, coding, unit testing, and support for various phases of testing and implementation
  • It also involves code deployment, configuration management, change management for implementation and Incident management post implementation
  • My role in the project included leading one of the critical work streams and the IQRB team as well
  • I have also lead the retrofit of these changes on to MSP-TSB, irrespective of work streams
  • Both MSP-LBG and MSP-TSB changes were implemented on the same night and it was so challenging
  • There were many live incidents post the implementation of MMR and the post implementation support was too critical.

Verde
11.2011 - 09.2013
  • After the acquisition of HBOS by LTSB, the group has become enormously large and so was required by the European Union to some of its assets to a smaller bank
  • EU commissioned nearly 20% of the LBG assets to be sold off to another bank
  • Due to the absence of a potential buyer, assets were divested as a separate legal entity, thus forming the Trustee Savings Bank (TSB)
  • As part of this program a “mini-me” of all the LBG systems were built to serve the business purposes for TSB
  • As a result, MSP-TSB was created by cloning from MSP-LBG and making some tweaks to work for the new bank
  • Only direct sales were allowed for TSB and thus it had no intermediary businesses
  • I have been involving in various phases of the Verde projects covering the entire SDLC processes, involving multiple releases of the project
  • My role here was as a Techno Functional staff that provided technical and functional support for my team as well as LBG
  • During this time, I have mentored many new resources
  • I have also prepared a document on the resolution of various issues occurring in the complex work stream of MSP called the Print Engine which has helped several project teams within mortgages
  • The Verde project had various releases which made it complex on preparing the ‘Sequence of Events’ (SOE) for each of the project
  • I have involved in the preparation of SOE and Work Load Schedule (WLS).

LBG Mortgages
10.2009 - 11.2011
  • During 2009 HBOS was acquired by Lloyds TSB and the group became Lloyds Banking Group
  • As a part of the acquisition various Sales and Servicing Systems in both the banks had to be integrated together
  • I have played a key role in the Mortgages Integration projects which evolved as part of the Lloyds TSB and HBOS merging
  • The integration projects were delivered in phases called as Integration drops (Drop 0 to 3) and I was involved in all of the drops
  • The integration projects have delivered a much advanced MSP system called MSP-LBG
  • The new intermediary system also evolved during this time and it is called as B2B-LBG
  • My role in in the Drop 0 and Drop 1 was as a senior developer where I was involved in preparing and reviewing designs, building and review codes and unit test results for various work streams
  • I have also worked on as an Independent Quality Review Board (IQRB) member for those work streams that I was not part of
  • In further integration drops/releases, I have played a project lead role
  • I have lead teams for some of the work streams
  • I have also lead the IQRB team which is an independent review board for entire mortgages projects.

HBOS
10.2007 - 10.2009
  • Prior to the acquisition of HBOS by Lloyds TSB, I have been working in the HBOS Mortgages portfolio projects
  • During this period, I have worked in various enhancement and regulatory projects and I have been involved in various phases of the projects from Design until Post Implementation support
  • As a new member to the team and platform I have quickly learned the architecture of the Mortgages Sales Platform (MSP) system as well gained very good knowledge in the UK Mortgage business
  • During this time, I have been given higher responsibilities of coordinating projects from onshore.

Location
Chennai
12.2006 - 10.2007
  • Operating Systems
  • Windows XP, Utilities
  • Intertest, File Master
  • Database, The project was related to replacing the online CICS screens with a new application called Guide wire
  • The data entered in Guide wire will be sent to mainframe through message switch as XML
  • I have joined NJM as a fresher to the team and hence was exposed primarily for coding and unit testing
  • I have also involved in System Test support.

Halifax Bank of Scotland
Chennai, Halifax, Bristol, UK
10.2007
  • Operating Systems
  • Z/OS
  • Programming, COBOL, JCL
  • Tools & Utilities
  • File aid, Intertest, Endevor, Xpeditor, Quality Centre, SM7, SOAP UI, Insync
  • Database
  • DB2,VSAM
  • PROJECT, In Lloyds Banking Group the mortgage sales is done through a modernized Online System called as the Mortgage Sales Platform (MSP) System which is built on an SOA Architecture
  • I have been involved in various projects of LBG Mortgages since

CSX Transportation
  • Is a Class I freight railroad operating in the Eastern United States and the Canadian provinces of Ontario and Quebec
  • The railroad operates approximately 21,000 route miles (34,000 km) of track.[1] The company operates as the leading subsidiary of CSX Corporation, a Fortune 500 company headquartered in Jacksonville, Florida
  • My primary role in this project is to manage a pool of resources who are having different experiences:
  • Undergo Knowledge acquisition and the service transition from Client SME’s and provide secondary, primary and steady state support for the people and payroll application
  • Evaluating profiles that are suitable to take up the unfilled roles
  • Attend meetings with various stakeholders on the demand management of requirements
  • Review of various technical artefacts including code review to ensure the deliverables are of quality standards
  • Release of the Project – Performing release procedures with the assistance of Business testing team to migrate the code to production.

Alight
  • Solutions – Health and Wealth Practice Support

Emblem Health
  • IT Transition Project
  • Organization

Education

B. TECH - Information Technology

Kerala University
01.2006

Skills

  • COBOL
  • JCL
  • CICS
  • OS 390
  • Z/OS
  • DB2
  • Intertest
  • XPEDITOR
  • ENDEVOR
  • File-Aid
  • IBM Debug InSync
  • File Master
  • ATE
  • GUI Editor
  • Changeman
  • HP SM7
  • HP Quality Centre
  • SAR
  • OPCA
  • ZWS
  • Jira
  • TCIS
  • Versatile Team Player
  • Flexible and honest
  • Good technical skills
  • Take bottom line responsibilities
  • Effective communication skills
  • Identifying the risks
  • Planning and execution
  • Data collection and analysis
  • Time management
  • Analytical problem solving
  • Stakeholder management
  • Team collaboration
  • Process analysis
  • Multitasking and organization
  • Change management
  • Project management support
  • Risk assessment
  • Quality assurance
  • Issue troubleshooting

Disclaimer

I hereby declare that the above mentioned particulars are true and correct to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 02/26/85
  • Nationality: Indian
  • Marital Status: Married

Projectprofiles

  • Energy Management Solutions, Not Specified, 03/01/23 – Present, Trivandrum, Trivandrum, Kerala, India, Windows 11 Prod, Java, Python, Elastic Search/ Open Search
  • CSX Rail Road – T&E Payroll, CSX Transportation, 05/01/22 – 03/31/23, Chennai, Chennai, Tamil Nadu, India, Z/OS, COBOL, JCL, DB2, IMS, CICS
  • Alight Solutions – Health and Wealth Practice Support, Wipro Technologies, 10/01/18 – Present, Chennai, Chennai, Tamil Nadu, India, OS/390, COOL, DB2, CICS
  • First Data Government Solutions – Project Voltage, Cognizant Technology Solutions, 01/01/18 – 10/31/18, Chennai, Chennai, Tamil Nadu, India, OS/390, COBOL, JCL, VSAM, DB2, CICS
  • Emblem Health – Application Development Projects and production support, Cognizant Technology Solutions, 02/01/17 – 12/31/17, New York, Chennai, New York, New York, USA, OS/390, COBOL, JCL, VSAM, CICS
  • Emblem Health – IT Transition Project, Cognizant Technology Solutions, 05/01/16 – 02/28/17, Chennai, Chennai, Tamil Nadu, India, OS/390, COBOL, JCL, VSAM, CICS
  • Express Scripts – Claims Eligibility, Cognizant Technology Solutions, 05/01/15 – 04/30/16, Chennai, Chennai, Tamil Nadu, India, OS/390, COBOL, JCL, DB2, VSAM
  • Lloyds Banking Group/Halifax Bank of Scotland – Mortgages Project (Various Projects), HCL Technologies Ltd, 10/01/07 – 12/31/14, Chennai/Halifax (UK)/Bristol (UK), Chennai, Tamil Nadu, India, Z/OS, CICS, COBOL, JCL, DB2, VSAM
  • New Jersey Manufacturers – GI Claims and Auto Claims, HCL Technologies Ltd, 12/01/06 – 10/31/07, Chennai, Chennai, Tamil Nadu, India, Windows XP, OS/390, COBOL, CICS, JCL, VSAM

Timeline

Associate Consultant

Tata Consultancy Services
05.2022 - 12.2024

Wipro Technologies
10.2018 - Current

Architect

2022
10.2018 - 05.2018

Cognizant Technology Solutions
02.2017 - 12.2017

Cognizant Technology Solutions
05.2016 - 02.2017

Cognizant Technology Solutions
05.2015 - 04.2016

Senior Associate

Cognizant Technology Solutions
12.2014 - 10.2018

Lloyds Banking Group/Halifax Bank of
12.2014 - 04.2016

MSP – TSB IPO Changes, LBG Code Alignment
05.2014 - 12.2014

Mortgage Market Review, MMR
09.2013 - 05.2014

Verde
11.2011 - 09.2013

LBG Mortgages
10.2009 - 11.2011

HCL Technologies Ltd
10.2007 - 12.2014

HBOS
10.2007 - 10.2009

Halifax Bank of Scotland
10.2007

Project Lead

HCL Technologies
12.2006 - 12.2014

Location
12.2006 - 10.2007

CSX Transportation

Alight

Emblem Health

B. TECH - Information Technology

Kerala University

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Neeraj Gopalakrishnan Nair S