NEERAJ GULATI
Brisbane,Australia
Summary
Strategic Analytics Leader with over 20 years of experience in data-driven decision-making across Insurance, Hospitality, Retail, and Fraud sectors. Expertise in leading high-performing onshore and offshore analytics teams and managing vendor partnerships for quality delivery. Skilled in data science, advanced analytics, and AI/ML modeling, delivering predictive models and actionable insights that optimize risk and enhance customer experience.
Overview
22
22
years of professional experience
Work History
Claims Data Projects Manager & Data Science Lead
Suncorp
Brisbane, QLD
07.2024 - Current
- Lead and deliver data-driven initiatives to improve claims performance, driving measurable improvements in operational efficiency.
- Oversaw end-to-end delivery of data projects, designing delivery plans and roadmaps for cost control claims initiatives across Home and Motor lines.
- Partner with Claims, Technology, and Operations stakeholders to drive strategic initiatives and simplify the enterprise data landscape.
- Led “Value Hunt” initiatives, identifying opportunities for cost reduction and workflow efficiency across operations.
- Lead delivery of advanced data science models for Motor and Home lines, with a projected ~$15–20m benefit for FY26–FY27.
- Manage offshore analytics teams, currently overseeing ~25 resources across WNS and EXL to expand data science capability and accelerate delivery.
- Coordinated high-priority projects and cross-functional teams, ensuring timely execution and stakeholder alignment.
Analytics Manager, Customer Insights & Advocate
Suncorp
Brisbane, QLD
07.2022 - 06.2024
- Collaborated with Group Customer Insights team to identify critical issues and opportunities, enhancing customer experience and Net Promoter Score (NPS). Translated complex data into actionable insights that informed strategic decisions.
- Applied advanced analytics and predictive modeling to transform intricate datasets into clear, actionable intelligence, enabling proactive interventions that improved customer satisfaction and operational outcomes.
- Analysis of Factors Influencing Claims NPS – Conducted comprehensive analysis of Property & Motor claims survey data, identifying key drivers of customer satisfaction. Leveraged machine learning models to quantify factors such as delays, service, and timeliness, integrating metrics into the monthly NPS dashboard to guide targeted improvements.
- Predictive Model for Complaints Escalation (AFCA) – Designed and implemented a model to identify complaints with a high risk of escalation to AFCA. Delivered timely alerts to internal resolution teams, enabling proactive interventions, reducing escalations, and minimizing associated fees. Recognized with a quarterly award for impact.
- Built and maintained relationships with key stakeholders, ensuring effective communication and implementation of insights to drive targeted business improvements.
- Key Projects and Deliverables:
Sr. Group Manager
WNS India
09.2007 - 06.2022
- Directed delivery of analytics and reporting solutions, including 70+ business-critical BAU reports, leveraging Tableau and Cognos for actionable insights and enhanced decision-making.
- Managed marketing analytics initiatives for hospitality clients on the Unica platform, optimizing customer acquisition and retention through targeted campaign strategies.
- Led global client engagements across hospitality, insurance, and utilities, delivering analytics solutions that enhanced operational efficiency and informed marketing strategies.
- Oversaw large-scale projects, coordinating cross-functional teams across geographies to meet client expectations and ensure timely, high-quality delivery.
- Scaled and developed offshore analytics teams, growing headcount from 8 to 15 data analysts and data scientists, fostering collaboration, mentoring, and capability building to ensure high-quality delivery.
- Progressed through multiple analytics and client delivery leadership roles, managing engagements across US, UK, and Australia.
MIS Analyst
GE Money, India
06.2004 - 01.2007
- Led fraud identification projects, utilizing advanced analytics and domain knowledge to enhance detection processes and strengthen organizational controls.
- Developed predictive models for identifying fraudulent activities, analyzing transactional and behavioral data to detect patterns that mitigate financial risk.
- Provided critical reports and insights to senior leadership, delivering timely intelligence to inform decision-making and manage operational risk.
Education
M.Sc. - AI and ML
Liverpool John Moores University
UKBachelor of Commerce -
Delhi University
IndiaExecutive Management Program -
IIM Calcutta
IndiaSkills
- Stakeholder Management
- People Leadership
- Data Science & Advanced Analytics
- Vendor Management
- Reporting & BI
- Agile Delivery
- Domain Expertise
- AI Strategy
Accomplishments
SAS Analytics Prize 2025 (Top 3 Finalist) – Awarded for impactful application of business analytics, Melbourne Business School Analytics Conference
Timeline
Claims Data Projects Manager & Data Science Lead
Suncorp
07.2024 - Current
Analytics Manager, Customer Insights & Advocate
Suncorp
07.2022 - 06.2024
Sr. Group Manager
WNS India
09.2007 - 06.2022
MIS Analyst
GE Money, India
06.2004 - 01.2007
M.Sc. - AI and ML
Liverpool John Moores University
Bachelor of Commerce -
Delhi University
Executive Management Program -
IIM Calcutta