Neeraj Kumar
Mullaloo,Australia
Summary
An experienced administration officer with over nine years of experience working as a Debt Collector with a portfolio. Hands-on experience in soliciting payments from delinquent accounts, both banking and government clients. Highly motivated professional eager to acquire a career path that will enable me to use my strong accounting skills, finance skills, and ability to work well with people. I am an enthusiastic opportunist who's highly ambitious to grow and adapt to the transformational market landscape, for which I am looking forward to a diversified yet extensive job span to work around.
Overview
11
11
years of professional experience
Work History
After Hours Insurance Claims Specialist
Johns Lyng Group
Balcatta, WA
07.2023 - Current
- An Insurance Claims Specialist with expertise in makesafe and restoration processes. The specialist evaluates damage claims to determine the extent of loss, organizes emergency services to secure properties (such as boarding windows, tarping roofs, and sealing leaks), and collaborates with contractors and emergency response teams to ensure effective makesafe actions. They document damage assessments and communicate with policyholders to guide them through the process. For the restoration process, the specialist works with policyholders and adjusters to define the scope of restoration, ensuring alignment with policy coverage.
Customer Relationship Manager
Baycorp
Perth, Australia
10.2017 - 03.2023
- Oversee customer relationship management, including initial contact, outreach, and follow-up inquiries
- Develop and implement strategies to increase customer satisfaction
- Engage in customer feedback sessions to identify areas of improvement
- Stay up to date on product information and be able to communicate relevant information to customers
- Utilize CRM software and applications to manage customer interactions
- Use data analytics to provide insights about customer needs, preferences, behaviours, etc
- Review processes for efficiency and suggest appropriate changes.
Debt Collector
Pioneer Credit Solutions
Perth, Australia
12.2012 - 08.2017
- Experienced Account Manager with expertise in financial products and services at Pioneer Credit Solutions
- Responsible for managing client accounts, overseeing sales operations, responding to customer inquiries, and providing timely resolution of customer issues
- Utilized problem-solving skills to identify customer needs and recommend the best solutions
- Maintained accurate records, prepared reports on customer satisfaction levels, conducted market research activities, monitored competitors’ activities and pricing structures, and developed go-to-market plans for new products
- Implemented training programs that focused on product knowledge and customized sales strategies.
Education
Bachelor of Commerce in Accounting & Finance -
University of Western Australia
12.2022
Certificate IV in Customer Contact Knowledge Space (National Provider No.21481) - 312
Traineeship With Pioneer Credit Solutions
Knowledge Space05-2016
Skills
- Accounting
- Debt Collector
- Accounts Payable
- Accounts Receivable
- Finance
- Tax Knowledge
- Problem Management
- Strong Communication Skills
- Commerce
- Budget Forecasting
- Organization Skills
- Leadership Qualities
- Microsoft Suite
- Microsoft Office
- Strong Networking and Relationship-Building Skills
Personal Information
- Title: Communication and Finance Expert
- Nationality: Australian
Awards
- Countless months of achieving Target in high pace environment with minimum supervision.
- Highest payments over $50,000 negotiated single-handedly and over half a million as a team from delinquent accounts in financial hardship situations.
References
References are available upon request.
Timeline
After Hours Insurance Claims Specialist
Johns Lyng Group
07.2023 - Current
Customer Relationship Manager
Baycorp
10.2017 - 03.2023
Debt Collector
Pioneer Credit Solutions
12.2012 - 08.2017
Bachelor of Commerce in Accounting & Finance -
University of Western Australia
Certificate IV in Customer Contact Knowledge Space (National Provider No.21481) - 312
Traineeship With Pioneer Credit Solutions
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