Neeraj Neeraj
Granville,NSW
Summary
At Paul’s Liquor, I spearheaded initiatives that significantly enhanced store operations and customer satisfaction. My leadership in inventory control and cash management, coupled with a strong focus on customer service, led to a noticeable increase in profitability. I also excelled in training staff, improving both product knowledge and sales techniques.
Overview
8
8
years of professional experience
Work History
Retail Manager
Paul’s Liquor
Werrington,Nsw
02.2017 - Current
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Answered questions about store policies and addressed customer concerns.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Negotiated with suppliers for better pricing, achieving cost savings that contributed to store's profitability.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Diploma Of Leadership And Management - Business Management
Southern Cross School of Business
Parramatta, NSW09.2018
Certificate IV - Business Administration
ACMT
Sydney, NSWSkills
- Customer service
- Cash management
- Store operations
- Inventory control
Timeline
Retail Manager
Paul’s Liquor
02.2017 - Current
Diploma Of Leadership And Management - Business Management
Southern Cross School of Business
Certificate IV - Business Administration
ACMT