Neeraj Rajendra Sareen
Surfers Paradise,Australia
Summary
Result-Driven hospitality leader with 11+ years of experiencing managing luxury F&B operations across Indian and Australian Markets. Proven track record of optimizing revenue, developing high-performance teams, and developing high-end exceptional guest service. Former Food and Beverage Manager with Forbes affiliated Oberoi Hotels now applying world-class service standards to elevate Australian dining venues and hotels.
Overview
13
13
years of professional experience
Work History
Restaurant General Manager
Milky Lane - Handpicked Group
Surfers Paradise, Australia
11.2024 - Current
- Oversee all operations of a high-volume, 120-seat licensed restaurant specializing in modern Australian-American cuisine
- Drive weekly revenue of AUD 35,000 while serving approximately 750 guests, maintaining exceptional service standards and food quality
- Successfully manage labor costs under 35% through strategic scheduling, staff development, and productivity optimization
- Lead and develop a team of 16 staff members across front and back of house operations
- Implement comprehensive inventory control systems, resulting in reduced waste and improved cost efficiency
- Cultivate and maintain strong relationships with suppliers and vendors to ensure product quality and timely delivery
- Spearhead preventative maintenance programs to protect facility assets and ensure uninterrupted service
Restaurant Manager
Baskk Italian - Indiger Pty. Ltd.
Coolangatta, Australia
03.2023 - 11.2024
- Led operations for a premium 130-cover Italian restaurant, consistently achieving guest satisfaction targets
- Generated AUD 32,000 weekly revenue while serving 650+ guests per week, maintaining front-of-house payroll at an efficient 14%
- Implemented effective staff recruitment, training, and development programs resulting in improved service quality and reduced turnover
- Established streamlined communication protocols between kitchen and front-of-house teams, enhancing operational efficiency and guest experience
- Analyzed sales data to identify trends and opportunities, adjusting menu offerings and promotional strategies to maximize revenue
Food and Beverages Manager
Pinch Lifestyle Services Private Limited
Delhi NCR, India
08.2021 - 02.2023
- Launched and managed 'Well Served' Ghost Kitchens across two locations in Delhi, overseeing menu development, kitchen operations, and delivery logistics
- Optimized operations across multiple digital platforms including UberEats and Zomato, resulting in expanded market reach and increased order volume
- Established and maintained vendor relationships, negotiating favorable terms for food supplies and equipment while ensuring consistent quality standards
- Managed financial operations including P&L responsibility, cost analysis, and budget planning for all F&B initiatives
Assistant Food and Beverage Service Manager
EIH Limited - Oberoi Hotels and Resorts
Bengaluru, India
06.2016 - 02.2021
- Directed comprehensive F&B operations for a prestigious luxury five-star hotel, managing 3 restaurants, a bar, in-room dining, banquet functions, and exclusive club facilities
- Led and developed a team of 72 F&B professionals, implementing performance metrics and career development pathways that improved staff retention and service quality
- Spearheaded the successful pre-opening and launch of two new signature restaurants, managing concept development, staff recruitment, training, and operational implementation
- Orchestrated high-profile banquet events for corporate clients and VIP guests, consistently exceeding revenue targets and guest satisfaction benchmarks
Assistant Manager - Front Office (Duty Manager)
EIH Limited - Oberoi Hotels and Resorts
Bengaluru, India
07.2015 - 06.2016
- Room blocking and assignment for a 160 keys luxury property
- Led a team of 38 individuals
- Direct in charge of the reservations and bell desk section
Management Trainee (Guest Service Management)
EIH Limited - The Oberoi Centre of Learning and Development
Delhi NCR, India
07.2013 - 06.2015
- Secured Professional exposure at prime hotels in New Delhi, Udaipur and Chennai in India
- Part of the events community at The Oberoi Center
- Secured 3rd position in Guest Service Management Batch
Guest Service Associate (Front Office)
EIH Limited - Trident Hotels, BKC
Mumbai, India
09.2012 - 06.2013
- Was part of the Bell Desk and Concierge Team
- Handled luggage management services and procedure for the hotel
- Filled in as a valet service driver during busy period
- Gained exposure as cashier and front desk agent
Education
Master of International Tourism and Hospitality Management - Master of Marketing
Griffith University
Southport, Queensland12.2024
B.A. - International Hospitality Administration
Indira Gandhi National Open University
06.2012
Skills
- Luxury Service Management
- Team Leadership & Development
- Revenue Optimization
- Financial Performance Analysis
- Vendor & Supplier Relations
- Premium Beverage Programs
- Crisis Management
- Compliance & Licensing
- Quality Assurance
- Proficient in Hospitality Management Software
- Critical thinking
- Leadership skills
- Guest Engagement
- Operational Efficiency
- Workforce Coordination
- Restaurant Marketing
Accreditations
- Provide Responsible Service of Alcohol (RSA), 00512868
- Clear to Work, 03/01/23
- Brand Management Credential, UZQZEHU2H, University of London (Coursera)
- Foundations of Project Management, N8P39MHDYXLJ, Google (Coursera)
- International Business Communication (Executive Batch), British Council
Working Rights
Full-time
Visa
- Bridging Visa (010)
- Graduate Visa (485, In process)
Awards
- Employee of the Month, 04/01/22, Pinch Lifestyle Services Private Ltd.
- Manager of the Month, 05/01/19, EIH Ltd.
- COVID Service Recognition, EIH Ltd.
Hobbies and Interests
- Cycling
- Swimming
- Reading
- Watching movies
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Gujarati
Full Professional
Spanish
Elementary
Timeline
Restaurant General Manager
Milky Lane - Handpicked Group
11.2024 - Current
Restaurant Manager
Baskk Italian - Indiger Pty. Ltd.
03.2023 - 11.2024
Food and Beverages Manager
Pinch Lifestyle Services Private Limited
08.2021 - 02.2023
Assistant Food and Beverage Service Manager
EIH Limited - Oberoi Hotels and Resorts
06.2016 - 02.2021
Assistant Manager - Front Office (Duty Manager)
EIH Limited - Oberoi Hotels and Resorts
07.2015 - 06.2016
Management Trainee (Guest Service Management)
EIH Limited - The Oberoi Centre of Learning and Development
07.2013 - 06.2015
Guest Service Associate (Front Office)
EIH Limited - Trident Hotels, BKC
09.2012 - 06.2013
B.A. - International Hospitality Administration
Indira Gandhi National Open University
Master of International Tourism and Hospitality Management - Master of Marketing
Griffith University