Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neeral Pindoria

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth. Passionate about making a positive impact and achieving results.

Overview

12
12
years of professional experience

Work History

Technical Assistant

PathWest
04.2022 - Current
  • Company Overview: PathWest molecular microbiology and serology
  • Experience using patient information systems iSOFT Clinical Manager and webPAS as well as clinical software SOFT laboratory and SOFT molecular for ordering tests and checking results.
  • Processed 50-100+ samples daily, including blood, urine, tissue, cerebrospinal fluid, sputum, skin swabs, genital swabs and isolates for PCR analysis.
  • Keep up with incoming urgent donor testing from hospitals maintaining short turnaround times.
  • Ensuring patient samples handled in confidential and dignified manner.
  • Assisted in preparation and analysis of samples using advanced laboratory equipment.
  • Safe handling and disposal of biological hazards in accordance with documented procedures.
  • Perform weekly, monthly and quarterly maintenance on multiple machines (GeneXpert Dx, GeneXpert infinity and biofire)
  • Enter and collect patient data on Microsoft excel for genome sequencing.
  • Test quality controls weekly.
  • Liaise with doctors and consultants regularly.
  • Train staff members as new assays are introduced and/or method changes.
  • Maintained stock levels of laboratory consumables and reagents.

Customer Service Supervisor

Woolworths Supermarket, Hocking
06.2014 - 12.2022
  • Supervised two departments simultaneously.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Actively supported service associates by quickly responding to questions via phone and finding appropriate solutions to customer issues.
  • Supervised and guided new employees and responded quickly to questions, which improved their understanding of job responsibilities.
  • Answered questions about policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

COVID-19 Taskforce

Technical Assistant
01.2022 - 04.2022
  • Processed high volumes of samples daily, ensuring turnaround time of 24 hours or less.
  • Effectively triaged samples from urgent requests (pediatric/immunocompromised/inpatients.)
  • Gained confidence in adapting to ever-changing and challenging environments.

Customer Service

Pearsall IGA
08.2013 - 05.2014

Education

Bachelor of Biomedical Science - Analytical Chemistry

Edith Cowan University
07.2021

Secondary School -

Wanneroo Secondary College
12.2015

Skills

  • Multidisciplinary team collaboration
  • Leadership
  • Creative problem solving
  • Attention to detail
  • Excellent verbal and written communication
  • Document processing
  • Flexible schedule
  • System troubleshooting
  • Analytical thinking
  • Microsoft expertise
  • Documentation proficiency

Languages

English
Native or Bilingual
Hindi
Professional Working
Gujarati
Native or Bilingual

Timeline

Technical Assistant

PathWest
04.2022 - Current

COVID-19 Taskforce

Technical Assistant
01.2022 - 04.2022

Customer Service Supervisor

Woolworths Supermarket, Hocking
06.2014 - 12.2022

Customer Service

Pearsall IGA
08.2013 - 05.2014

Bachelor of Biomedical Science - Analytical Chemistry

Edith Cowan University

Secondary School -

Wanneroo Secondary College

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Neeral Pindoria