Neerissa O Dea
BONOGIN,QLD
Summary
Results-driven professional with a proven track record in disability support, education assistance, and site management. Possessing exceptional communication, organizational, and interpersonal skills. Demonstrated ability to deliver high-quality service while maintaining professionalism and integrity. Seeking opportunities to leverage expertise in a dynamic and growth-oriented environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Casual Intake
Nurtured Choice NDIS Support Coordination
12.2023 - Current
- Provided compassionate support to Nurtured Choice NDIS clients,
- Maintained detailed records and facilitated effective communication with clients, families, and support networks.
- Demonstrated a keen attention to detail when reviewing documents or data entry tasks, ensuring accuracy and consistency throughout all areas of responsibility.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Handled customer inquiries effectively, ensuring satisfaction with prompt and accurate responses.
- Improved office efficiency by organizing and maintaining accurate records for easy access.
Food and Drinks
The Star Entertainment Limited
01.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Site Support Specialist
SEAWORLD GOLD COAST
12.2016 - 08.2018
- Implemented stringent health and safety protocols, ensuring a clean and safe environment for visitors and staff
- Delivered exceptional customer service, resolving inquiries and issues promptly and professionally
- Demonstrated strong attention to detail and efficiency in completing routine tasks to maintain site cleanliness and functionality.
Teacher Assistant (Special Needs)
SCARED HEART PRIMARY SCHOOL
07.2011 - 12.2015
- Supported educators in developing and implementing individualized learning plans for students with diverse needs
- Fostered a positive and inclusive learning environment, providing emotional and academic support to students
- Collaborated closely with teachers, parents, and multidisciplinary teams to optimize student learning outcomes.
School Administrative Officer
NEWMAN PRIMARY SCHOOL
01.2011 - 06.2011
- Managed front desk operations, including greeting visitors, answering inquiries, and directing calls
- Provided administrative support to school staff, including data entry, document preparation, and inventory management
- Assisted with student enrollment processes, maintained attendance records, and facilitated communication with parents and guardians.
Education
Certificate III/IV in Education Support -
Tafe Armadale, WA
Skills
- Exceptional Communication
- Team Collaboration
- Customer Relationship Management
- Attention to Detail
- Problem Solving
- Meeting deadlines
- Filing systems
- Records Management Software
- Mail Sorting
- Document Typing and Formatting
- Professional and mature
- Telephone Etiquette
- Scheduling
References
Available upon request
Timeline
Casual Intake
Nurtured Choice NDIS Support Coordination
12.2023 - Current
Food and Drinks
The Star Entertainment Limited
01.2023 - Current
Site Support Specialist
SEAWORLD GOLD COAST
12.2016 - 08.2018
Teacher Assistant (Special Needs)
SCARED HEART PRIMARY SCHOOL
07.2011 - 12.2015
School Administrative Officer
NEWMAN PRIMARY SCHOOL
01.2011 - 06.2011
Certificate III/IV in Education Support -
Tafe Armadale, WA
Similar Profiles
Nazifa KhamkarNazifa Khamkar
Full Time Caregiver & Remote Social Work at Nurtured Resilience And Exceptional Time Management During Terminal Illness Support"Full Time Caregiver & Remote Social Work at Nurtured Resilience And Exceptional Time Management During Terminal Illness Support"
Christy DucreChristy Ducre
Support Coordinator Supervisor at Alphacare Support CoordinationSupport Coordinator Supervisor at Alphacare Support Coordination
Warren MurtaghWarren Murtagh
NDIS Support Coordinator at Progress 4ward Support CoordinationNDIS Support Coordinator at Progress 4ward Support Coordination
Daneesha TeagueDaneesha Teague
Cafe Worker at The Hunted CafeCafe Worker at The Hunted Cafe
John DemczukJohn Demczuk
Plant Manager at Boral ConcretePlant Manager at Boral Concrete