Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neeta Shrestha

Summary

dedicated, organised and hard working retail worker with 5 years and over experience working in a retail environment

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Myer
Perth, WA
03.2019 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Welcomed and greeted guests and delivered outstanding customer service.

Deli Department

Woolworths Group
12.2017 - 07.2019


  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
  • Delivered front-end support to staff during rush periods.
  • Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.

Customer Service

Rivers Australia Innaloo
01.2012 - 12.2017
  • Replenish Stock
  • Cash Handling
  • Opening and closing store
  • Unpacking stock
  • Greeted customers and provided outstanding customer service.
  • Followed up with customers about customer service.

Cosmetics Department /Ladies Fashion

Myer Sydney
07.2007 - 08.2010


  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Customer Service Representative

Mr Gordon’s Fine Selected Fine Foods
01.2003 - 01.2007


  • Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
  • Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.


Customer Service

Johnny Bigg
Perth, WA
May.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Diploma in Commercial Cookery -

01.2006

Advance Diploma in Business Management (Holmes Colleges) -

01.2004

Skills

  • Merchandising Strategies
  • Task Delegation
  • Customer Service
  • Sales Promotion

References

  • Grahme Gordon, 02 99530854
  • Sony Nakarmi, 0430933175, sony.nakarmi.sn@gmail.com
  • Joanne Angus, 0435828885

Timeline

Customer Service

Johnny Bigg
May.2024 - Current

Customer Service Representative

Myer
03.2019 - 04.2024

Deli Department

Woolworths Group
12.2017 - 07.2019

Customer Service

Rivers Australia Innaloo
01.2012 - 12.2017

Cosmetics Department /Ladies Fashion

Myer Sydney
07.2007 - 08.2010

Customer Service Representative

Mr Gordon’s Fine Selected Fine Foods
01.2003 - 01.2007

Diploma in Commercial Cookery -

Advance Diploma in Business Management (Holmes Colleges) -

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Neeta Shrestha