Neeta Shrestha
Summary
dedicated, organised and hard working retail worker with 5 years and over experience working in a retail environment
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Myer
Morley
03.2019 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Welcomed and greeted guests and delivered outstanding customer service.
Deli Department
Woolworths Group
12.2017 - 07.2019
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
Customer Service
Rivers Australia Innaloo
01.2012 - 12.2017
- Replenish Stock
- Cash Handling
- Opening and closing store
- Unpacking stock
- Greeted customers and provided outstanding customer service.
- Followed up with customers about customer service.
Cosmetics Department /Ladies Fashion
Myer Sydney
07.2007 - 08.2010
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Mr Gordon’s Fine Selected Fine Foods
01.2003 - 01.2007
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
- Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
Customer Service
Johnny Bigg
Perth, WA
May.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Diploma in Commercial Cookery -
01.2006
Advance Diploma in Business Management (Holmes Colleges) -
01.2004
Skills
- Merchandising Strategies
- Task Delegation
- Customer Service
- Sales Promotion
References
- Grahme Gordon, 02 99530854
- Sony Nakarmi, 0430933175, sony.nakarmi.sn@gmail.com
- Joanne Angus, 0435828885
Timeline
Customer Service
Johnny Bigg
May.2024 - Current
Customer Service Representative
Myer
03.2019 - 04.2024
Deli Department
Woolworths Group
12.2017 - 07.2019
Customer Service
Rivers Australia Innaloo
01.2012 - 12.2017
Cosmetics Department /Ladies Fashion
Myer Sydney
07.2007 - 08.2010
Customer Service Representative
Mr Gordon’s Fine Selected Fine Foods
01.2003 - 01.2007