Neethu Babu
Clayton South,VIC
Summary
Highly driven and competent individual with a growing passion for sports and events. Actively seeking opportunities to build a career in challenging roles that allow for learning, growth, and contribution as a competent professional in the field of sports or events.
Overview
7
7
years of professional experience
Work History
Venue Operations Supervisor
Melbourne Sports Centre
03.2022 - Current
- Efficiently completed day-to-day operational tasks, supervised event bump-ins/outs, and promptly resolved conflicts while ensuring strict adherence to event plans and safety standards
- Proactively identified hazards, conducted minor repairs, and prioritized the safety of clients, users, and staff.
- Thoroughly completed daily checklists, reported potential workplace improvements, and updated operational manuals
- Enforced workplace guidelines, procedures, and legislation, ensuring efficient event delivery through pre- and post-event checks
- Provided innovative solutions for general maintenance and equipment management, ensuring high customer satisfaction
- Actively contributed to team meetings, sharing insights to enhance event planning and evaluation
- Managed a wide range of sporting and non-sporting events, fostering professional networks and positive relationships with internal and external stakeholders
- Contributed to the operations budget, and utilized IT systems for efficient management
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
VIP Hotel Transport Coordinator
FIFA Women's World Cup 2023
06.2023 - 09.2023
- Implemented transportation requirements for FIFA Client Groups, ensuring seamless services and event
- Planned and delivered event transportation in the host city, maintaining regular communication with Fleet & Bus Teams
- Created training materials for Transport team, ensuring knowledgeable and skilled workforce
- Oversaw Transportation Information desk, delivering exceptional customer service
- Coordinated venue transport operations, optimising efficiency and ensuring timely services
- Prepared detailed reports on operational activities and provided training and oversight to staff and contractors
- Managed team of volunteers, fostering collaborative work environment and excelling under pressure
Customer Onboarding & Support Coordinator
Cricket Australia
02.2022 - 03.2023
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains
- Maintained detailed documentation of client interactions and progress toward goals, providing clear record of care provided
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes
- Developed robust digital skills and supported community cricket stakeholders on digital platforms PlayHQ and MyCricket
- Presented and moderated webinars for state associations, committees, local clubs, and umpires
- Assisted clubs and associations with marketing and social media improvements using CA templates/style guides
- Promoted participation through the Woolworths Cricket Blast Health & PE Program by providing outbound/inbound services to stakeholders and schools and supported the distribution of blast packs and equipment
Match Day Coordinator
Premier Academy League
02.2022 - 03.2022
- Set up and packed down match-day equipment
- Coordinated teams to appropriate fields and recorded full-time scores
- Responded to general queries from coaches and parents
Team Manager
Old Scotch Football Club
05.2021 - 08.2021
- Managed team administration, including team sheets, goal kicker tallies, and best and fairest votes
- Ensured coaches and players had appropriate equipment for efficient team operation
- Registered players with League or processed clearances from previous clubs
- Recruited and supervised all volunteer team managers and provided appropriate trainings
- Tasked with handling VAFA digital system 'Game-day Passport' for th club
Intern
Padukone-Dravid Centre for Sports Excellence
01.2019 - 01.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Assisted operations team with day-to-day facility operation, including facility management and arena management
- Assisted team with event and tournament operations consisting of registrations, accreditation assistance, logistics, crowd management, documentation of players to coordinating with Chief Referee for on-court/ field assistance
- Coordinated with multiple stakeholders to delivery single major events and tournaments
- Supported team with customer relations, customer service and customer experience services, club memberships and club registrations
Associate Project Analyst
Deloitte (USI),
07.2017 - 12.2018
- Worked on budgeting and forecasting of engagements, while maintaining compliance with firms’ policies, financial analysis, and project billings and receivables
- Successfully executed financial and logistical analysis throughout lifecycle of numerous multi- national consulting engagements
- Collaborated with engagement teams to deliver process improvements and data driven recommendations
- Involved in lifecycle of projects as financial advisor to project leadership by monitoring project profitability
Education
Masters of Business - Sports Management -
Deakin University
Melbourne, VIC11.2021
Bachelors of Commerce - Corporate Accounting
Jain University
Bangalore, India04.2017
Skills
- Training and mentoring
- Staff Management and Development
- Employee Motivation
- Multitasking and Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Operations and Event Management
- Stakeholder Engagement
- Safety and Compliance
- Digital Platforms and IT Systems
- Financial Analysis
- Team Leadership and Collaboration
Timeline
VIP Hotel Transport Coordinator
FIFA Women's World Cup 2023
06.2023 - 09.2023
Venue Operations Supervisor
Melbourne Sports Centre
03.2022 - Current
Customer Onboarding & Support Coordinator
Cricket Australia
02.2022 - 03.2023
Match Day Coordinator
Premier Academy League
02.2022 - 03.2022
Team Manager
Old Scotch Football Club
05.2021 - 08.2021
Intern
Padukone-Dravid Centre for Sports Excellence
01.2019 - 01.2020
Associate Project Analyst
Deloitte (USI),
07.2017 - 12.2018
Masters of Business - Sports Management -
Deakin University
Bachelors of Commerce - Corporate Accounting
Jain University
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