NEETHU CHANDRASEKHAR
GIRRAWEEN
Summary
Experienced Application Support Analyst with strong expertise in Microsoft Dynamics 365 (CRM & F&O/AX) and enterprise application administration. Skilled in system and security administration, governance, compliance, integrations, and cloud environments. Proven ability to resolve high-volume incidents, streamline workflows, and support business-critical systems across multiple sites. Seeking to contribute technical proficiency and problem-solving skills in a D365 Administrator capacity within a dynamic IT team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Carlisle Homes
02.2024 - Current
- Delivered system administration and Level 2/3 support for Microsoft Dynamics AX, D365 F&O, and D365 CRM Sales, ensuring platform stability, security, and compliance.
- Performed daily system and security checks, including user and role management, environment monitoring, and audit compliance.
- Maintained enterprise applications including DocuSign, Alfresco, BetterBuild, Power BI, and Pearl, ensuring seamless integration with D365.
- Supported and troubleshot SSRS and SSIS, leveraging advanced SQL queries for issue resolution and performance tuning.
- Monitored application health via Azure Application Insights, enabling proactive remediation.
- Ensured governance and compliance using Ivanti and Halo for ticketing, change, and incident management.
- Partnered with integration teams to optimise document workflows and DocuSign integrations with D365 AX.
- Developed and supported Power BI exception dashboards for real-time operational reporting.
- Played a key role in cloud migration projects, documenting systems and managing Alfresco uplift.
- Acted as major incident escalation point, providing business updates and ensuring timely resolutions.
- Mentored new IT staff and contractors, supporting knowledge transfer and consistent service delivery.
Intern Engineer – Full Stack Developer
Digitial Biz Solutions
03.2023 - 09.2023
- Designed and implemented end-to-end web applications using Node.js and React.
- Developed a customer portal that increased user engagement by 30%.
- Implemented RESTful APIs for optimised data retrieval and storage.
- Applied database skills in PL/SQL and Oracle.
Service Consultant
Academic Enterprise Solutions (AES)
07.2012 - 09.2018
- Provided first-line support, resolving hardware, software, and network issues.
- Managed incident response, ticketing, and service desk requests with high SLA compliance.
- Administered Oracle databases across multiple environments.
- Produced documentation and knowledge base articles for recurring issues.
- Collaborated with cross-functional teams to resolve recurring system challenges.
Education
Master of Technology (M.Tech) - Computer Science & Engineering (Information Systems)
Mahatma Gandhi University
Rajagiri School Of Engineering And Technology01.2011
Bachelor of Technology (B.Tech) - Information Technology
Cochin University of Science & Technology
School Of Engineering01.2009
Skills
- Dynamics 365 & Enterprise Systems
- Microsoft Dynamics 365 (CRM Sales, Customer Service, Marketing, Finance & Operations, AX) – system administration, user/security management, environment monitoring
- DocuSign, Alfresco, BetterBuild, SharePoint – integration and workflow management
- Office 365 suite (Outlook, Teams, OneDrive, SharePoint)
- System & Security Administration
- User and role management (Active Directory, Azure Active Directory)
- Governance and compliance monitoring
- Incident, change, and problem management (Ivanti, Halo, ServiceNow, JIRA)
- Cloud & Infrastructure
- Microsoft Azure (Application Insights, monitoring, cloud migrations)
- Amazon Web Services (AWS)
- Data & Analytics
- SQL Server (SSRS, SSIS), Oracle, PL/SQL – advanced SQL queries, scripting, performance optimization
- Power BI dashboards and Tableau – reporting and insights
- Technical & Testing
- Delivered Level 2/3 application support and troubleshooting across hardware, software, and connectivity issues
- Operating systems: Windows, Linux, macOS
- Testing: UAT, regression, integration, performance testing
- Soft Skills
- Strong communication and stakeholder management
- Analytical and problem-solving abilities
- Effective team player and independent worker
- Excellent organisational and time management skills
- Log analysis
- Customer-facing presentation skills
- ITIL framework
- Server maintenance
- Customer support
- Ticket management
- UAT support
- System analysis
- Incident management
- Data analysis
- API integration
- Application monitoring
- Troubleshooting documentation
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
Core Python (University of Michigan – Coursera)
Timeline
Application Support Analyst
Carlisle Homes
02.2024 - Current
Intern Engineer – Full Stack Developer
Digitial Biz Solutions
03.2023 - 09.2023
Service Consultant
Academic Enterprise Solutions (AES)
07.2012 - 09.2018
Master of Technology (M.Tech) - Computer Science & Engineering (Information Systems)
Mahatma Gandhi University
Bachelor of Technology (B.Tech) - Information Technology
Cochin University of Science & Technology