Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NEETHU CHANDRASEKHAR

GIRRAWEEN

Summary

Experienced Application Support Analyst with strong expertise in Microsoft Dynamics 365 (CRM & F&O/AX) and enterprise application administration. Skilled in system and security administration, governance, compliance, integrations, and cloud environments. Proven ability to resolve high-volume incidents, streamline workflows, and support business-critical systems across multiple sites. Seeking to contribute technical proficiency and problem-solving skills in a D365 Administrator capacity within a dynamic IT team.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Carlisle Homes
02.2024 - Current
  • Delivered system administration and Level 2/3 support for Microsoft Dynamics AX, D365 F&O, and D365 CRM Sales, ensuring platform stability, security, and compliance.
  • Performed daily system and security checks, including user and role management, environment monitoring, and audit compliance.
  • Maintained enterprise applications including DocuSign, Alfresco, BetterBuild, Power BI, and Pearl, ensuring seamless integration with D365.
  • Supported and troubleshot SSRS and SSIS, leveraging advanced SQL queries for issue resolution and performance tuning.
  • Monitored application health via Azure Application Insights, enabling proactive remediation.
  • Ensured governance and compliance using Ivanti and Halo for ticketing, change, and incident management.
  • Partnered with integration teams to optimise document workflows and DocuSign integrations with D365 AX.
  • Developed and supported Power BI exception dashboards for real-time operational reporting.
  • Played a key role in cloud migration projects, documenting systems and managing Alfresco uplift.
  • Acted as major incident escalation point, providing business updates and ensuring timely resolutions.
  • Mentored new IT staff and contractors, supporting knowledge transfer and consistent service delivery.

Intern Engineer – Full Stack Developer

Digitial Biz Solutions
03.2023 - 09.2023
  • Designed and implemented end-to-end web applications using Node.js and React.
  • Developed a customer portal that increased user engagement by 30%.
  • Implemented RESTful APIs for optimised data retrieval and storage.
  • Applied database skills in PL/SQL and Oracle.

Service Consultant

Academic Enterprise Solutions (AES)
07.2012 - 09.2018
  • Provided first-line support, resolving hardware, software, and network issues.
  • Managed incident response, ticketing, and service desk requests with high SLA compliance.
  • Administered Oracle databases across multiple environments.
  • Produced documentation and knowledge base articles for recurring issues.
  • Collaborated with cross-functional teams to resolve recurring system challenges.

Education

Master of Technology (M.Tech) - Computer Science & Engineering (Information Systems)

Mahatma Gandhi University
Rajagiri School Of Engineering And Technology
01.2011

Bachelor of Technology (B.Tech) - Information Technology

Cochin University of Science & Technology
School Of Engineering
01.2009

Skills

  • Dynamics 365 & Enterprise Systems
  • Microsoft Dynamics 365 (CRM Sales, Customer Service, Marketing, Finance & Operations, AX) – system administration, user/security management, environment monitoring
  • DocuSign, Alfresco, BetterBuild, SharePoint – integration and workflow management
  • Office 365 suite (Outlook, Teams, OneDrive, SharePoint)
  • System & Security Administration
  • User and role management (Active Directory, Azure Active Directory)
  • Governance and compliance monitoring
  • Incident, change, and problem management (Ivanti, Halo, ServiceNow, JIRA)
  • Cloud & Infrastructure
  • Microsoft Azure (Application Insights, monitoring, cloud migrations)
  • Amazon Web Services (AWS)
  • Data & Analytics
  • SQL Server (SSRS, SSIS), Oracle, PL/SQL – advanced SQL queries, scripting, performance optimization
  • Power BI dashboards and Tableau – reporting and insights
  • Technical & Testing
  • Delivered Level 2/3 application support and troubleshooting across hardware, software, and connectivity issues
  • Operating systems: Windows, Linux, macOS
  • Testing: UAT, regression, integration, performance testing
  • Soft Skills
  • Strong communication and stakeholder management
  • Analytical and problem-solving abilities
  • Effective team player and independent worker
  • Excellent organisational and time management skills
  • Log analysis
  • Customer-facing presentation skills
  • ITIL framework
  • Server maintenance
  • Customer support
  • Ticket management
  • UAT support
  • System analysis
  • Incident management
  • Data analysis
  • API integration
  • Application monitoring
  • Troubleshooting documentation
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Certification

Core Python (University of Michigan – Coursera)

Timeline

Application Support Analyst

Carlisle Homes
02.2024 - Current

Intern Engineer – Full Stack Developer

Digitial Biz Solutions
03.2023 - 09.2023

Service Consultant

Academic Enterprise Solutions (AES)
07.2012 - 09.2018

Master of Technology (M.Tech) - Computer Science & Engineering (Information Systems)

Mahatma Gandhi University

Bachelor of Technology (B.Tech) - Information Technology

Cochin University of Science & Technology

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NEETHU CHANDRASEKHAR