NEETHU NARAYAN
Melbourne,VIC
Summary
Transformation-focused Change and Business Analyst with 10+ years’ experience delivering data-driven insights, program governance, and change enablement across complex enterprise environments. Skilled in performance reporting, risk tracking, dashboard development, and coordinating cross-functional inputs to support executive decision-making. Experienced in supporting transformation portfolios, operational readiness, and benefit realisation frameworks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Change Analyst & Transformation Consultant
IAG
01.2025 - 11.2025
- Produced performance reports and dashboards to support change readiness decisions and track delivery progress.
- Consolidated data from Jira, ServiceNow and stakeholder inputs to create executive-ready insights for change leads and program managers.
- Supported governance forums by preparing meeting packs, documenting decisions, and maintaining action logs.
- Monitored risks, issues, and dependencies, ensuring timely updates and escalation across workstreams.
- Coordinated cross-functional contributions for readiness assessments, change plans, and transformation documentation.
- Analysed workforce impacts and capability gaps to support resource planning during major technology rollouts.
Change Consultant
IAG
11.2021 - 01.2025
- Conducted Change Impact Assessments, supported proactive ticket management, and enhanced IT knowledge articles.
- Participated in Agile sprint planning as a Scrum team member and led improvement initiatives.
- Managed access and configuration in line with security policy and business needs.
Senior Service Desk Consultant
IAG
03.2018 - 02.2020
- Delivered first-contact resolutions for incidents and service requests, consistently meeting KPIs.
- Trained new team members and contributed to process optimization.
- Recognized for call quality, technical knowledge, and customer empathy.
Data Analyst
Tech Mart
11.2014 - 06.2015
- Generated reports using SSRS, Google Analytics, and Microsoft Dynamics AX.
- Provided data support to clients such as Emaar and Dubai World Trade Centre.
Business Process Analyst
Ernst & Young
04.2011 - 10.2014
Associate Research Analyst
Redegg Info Experts
08.2009 - 09.2010
Education
Information & Technology
India07-2009
Skills
- Change & Transformation Management (ADKAR, Agile Change)
- Stakeholder Engagement & Communication
- Project governance frameworks
- RACI Mapping & Process Transparency
- Resistance Management & Adoption Planning
- ITIL Framework (Incident, Problem, Change, Request)
- Agile Ways of Working (Scrum, Jira, Confluence)
- ServiceNow
- SharePoint
- CRM Systems
- Microsoft Azure
- Windows Server
- Active Directory
Certification
- PROSCI Change Management Certification, in progress
- Atlassian Agile Project Management Professional Certification, 2025-01-01
- ITIL Foundation, 2021-01-01
- Microsoft Certified Systems Engineer (MCSE – Windows Server 2012), 2012-01-01
- Google Cybersecurity Certificate: Foundations of Cybersecurity, 2024-01-01
Previous Roles
- Business Process Analyst, Ernst & Young, 2011-04-01, 2014-10-01
- Associate Research Analyst, Redegg Info Experts, 2009-08-01, 2010-09-01
Change And Transformation Highlights
- Delivered Operational Readiness Reviews for 40+ product launches, ensuring minimal disruption and improved stakeholder alignment.
- Created dashboards that reduced reporting preparation time by 30% and improved visibility for leadership.
- Supported rollout of Windows 11 to 5,000+ devices, analysing readiness metrics and adoption indicators.
- Led the testing and implementation of ServiceNow integration with Microsoft Teams, streamlining user interactions and improving issue resolution timelines.
- Led design and implementation of a structured change management workflow with RACI mapping, improving clarity, accountability, and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Change Analyst & Transformation Consultant
IAG
01.2025 - 11.2025
Change Consultant
IAG
11.2021 - 01.2025
Senior Service Desk Consultant
IAG
03.2018 - 02.2020
Data Analyst
Tech Mart
11.2014 - 06.2015
Business Process Analyst
Ernst & Young
04.2011 - 10.2014
Associate Research Analyst
Redegg Info Experts
08.2009 - 09.2010