Neeti Saini
Summary
Dynamic Site Administrator with a proven track record at Australian Pharmaceutical Industries, excelling in cost control and customer service excellence. Skilled in managing project budgets and maintaining compliance documentation, I thrive in fast-paced environments, ensuring operational efficiency and fostering strong client relations. Proficient in Microsoft Office Suite, I deliver results with enthusiasm.
Overview
18
18
years of professional experience
Work History
Site Administrator/Facilities Assistant
Australian Pharmaceutical Industries
02.2024 - Current
- Monitored site expenses, reconciled payroll, and managed petty cash and project budgets to ensure financial accuracy.
- Maintained accurate documentation of contracts, permits, progress reports, and equipment records.
- Inducted visitors and contractors in accordance with site safety requirements.
- Coordinated training room bookings, site events, and town halls to support smooth operational and organisational activities.
- Processed invoices and raised purchase orders in Coupa, ensuring timely and accurate financial transactions.
- Processed timesheets for labour hire staff, maintaining payroll accuracy.
- Conducted weekly and monthly consumables counts and managed replenishment orders to prevent supply disruptions.
- Managed incoming and outgoing mail distribution across the site.
- Engaged and coordinated contractors for repairs, maintenance, and scheduled services (monthly, quarterly, and annual).
- Maintained plant and equipment registers and ensured all licences and permits were kept current and on file.
- Performed daily warehouse facility inspections, identifying and resolving maintenance issues before they impacted operations.
- Maintained cleaning and maintenance supply stock levels, minimising downtime through proactive inventory management.
- Supported the warehouse team with equipment setup, relocation, and safe storage of goods.
- Conducted routine cleaning audits and waste disposal activities to uphold a safe, organised work environment.
- Monitored and reported workplace hazards, ensuring compliance with health and safety regulations.
- Maintained accurate asset registers and inventory records, contributing to improved budget forecasting.
Administrator, Transport Customer Service representative, Pallet Control
Australian Pharmaceutical Industries
04.2015 - 10.2022
- Attend customer’s enquiries/ Create weekly agency staff reports.
- Plae and track consumable orders.
- Weekly Stock count/ sort mails.
- Check and code invoices in Basware for approval.
- Keep records of repairs/ arrange monthly/quarterly repairs of equipment.
- Assisting administrative duties such as managing orders from the system, booking in couriers, managing pharmaceutical bin pick-ups.
- Organise/ facilitate meeting/ birthdays and anniversaries.
- Maintain database of packages.
- Scanning, drafting, and editing reports for managers.
- Call Priceline and pharmacies stores for booking.
- Track orders and drivers by using courier portals.
- Check stock levels using SAP and Manhattan
- Site Inductions, Complete safety scans and competency checks & issue Permit to Work.
- Create Minutes for safety meetings & Run safety committee meetings/ follow ups.
- Conduct safety scans/inspections and implement corrective actions.
- Achieved a Quarterly Recognition Award for best customer service.
- Confirm pallet quantities received/returned from suppliers & other Depots & record into Pallet Watch system. Communicate any discrepancies.
- Deal with customer & trading partner inquires for resolution and achieve required outcomes without compromising service to customers.
- Resolve correction / rejection invoice transactions in a timely manner.
- Run weekly interstate transfer reports and review hired pallet(s) on & off hired account(s).
- Investigate account anomalies and transactional queries between the business & other parties.
- Identify & perform internal training to resolve discrepancies caused by staff members.
- Ensure that staff sign, stamp, and date all transfer on/off dockets.
- Communicate regularly national office and Interstate pallet controllers and transfer weekly pallets to respective receiving states.
- Check & validate weekly internal hired pallet transactions, to ensure incorrect hired pallet details are identified & resolved to prevent loss of pallets.
- Enter pallet dockets and ensure details are true & correct and matched to collections/deliveries in a timely manner to ensure accuracy.
- Check & prepare load sheets to identify & transfer pallets to receiving states to prevent loss of pallets in this area.
- Identify transfers direct from sender to receiver and ensure that these are managed in accordance with the requirements of trading partners.
- Ensure that data entry is completed into Transport Suite & Pallet Watch promptly and accurately.
- Ensure that all new trading partners are set up in Pallet Watch (Customers & Agents) & information is kept up to date.
- Ensure all Empty pallets are to be de-hired or transferred to a trading partner in a timely manner.
- Monthly pallet reconciliation and advice any loss or surplus to management.
- Ad hoc duties relating to transport & logistics and prepare and maintain compliance reports.
- Achieved a Quarterly Recognition Award for recovery of pallets.
Receiving Clerk/ Claim Assistant
Australian Pharmaceutical Industries
11.2014 - 04.2015
- Processed inbound bookings and received orders in the system to ensure accurate inventory management.
- Process short-received orders and claim.
- Process damages and returns (RTV).
- Update system at the time of delivery for serials, connotes, invoices and delivery dockets.
- Prepare goods for returns and arrange shipment.
- Shipped products to vendors, managed orders, recorded serial number information, and obtained proof of delivery.
- Verify if items pulled out of package are correct.
- Investigate and resolve customer service issues related to orders, shipments, and invoices.
- Daily reporting on pending cases or returns to supplier.
- Assist with invoicing issues and provide assistance with running reports relating to invoicing.
- Maintained a comprehensive database of incoming and outgoing packages.
- Received inbound shipments, broke down packages, and stocked items
Picker/QA and Processed invoices for despatch
Australian Pharmaceutical Industries
08.2008 - 06.2014
- Picking & packing customer orders using RF Guns/Voice in assembly and Dangerous Drugs areas.
- Bulk Picking and packing of order by voice picking and Printing Labels for Dangerous goods.
- Product sorting and labelling.
- Register the Dangerous drugs.
- Filling the channels and frames by use of RF guns.
- Printing daily picking slips and consignment notes.
- Perform scheduled stock takes.
- Organising couriers for prompt pick up of the goods.
- Credit Returns Put away and replenish.
- Receiving and putting away stock using RF Guns.
- Replenishing case and active locations using RF Guns.
- Constantly monitor the quality of the products packed for customers.
- Report the status of the quality levels of staff and keep up to date with all related quality legislation and issues.
- Notice and report any recurring or persistent quality issues to managers.
- Scanning and sorting outgoing stock.
- Follow up a process of invoices by using system and make reports by using excel and file SRA and POD’s.
- Send Fax to the customer if required.
- Operate machinery such as the Pallet Jack and man-up machines.
- Ensure the Warehouse is kept tidy and all rubbish and recycle materials are all disposed of frequently.
- General housekeeping
Customer Service
OPORTO Food Pty Ltd
07.2009 - 12.2009
- Greet customers upon their arrival and thank them as they leave.
- Follow the food safety regulations and standards.
- Prepare food in accordance with the chain’s specifications.
- Clean and maintain the designated area during the shift.
- Provide customer service, preparing food, and practicing proper cleanliness and hygiene behind the counter or in the dining room.
- Provide quick and accurate service while answering questions and meeting each customer’s need.
- Manage cash and POS counter with high integrity.
Education
Certificate III - Business Administration
Tafe NSW
12-2013
Certificate III - Transport and Logistics
TAFE NSW
12-2012
Master of Art - Sports Science
05-2005
Diploma - Information & System Management
07-2004
Bachelors - English Honors
04-2003
Skills
- Facility maintenance
- Budget management
- Inventory management
- Client relations and negotiation
- Customer service excellence
- Calendar management
- Record keeping
- Microsoft Office Suite
- Office 365 proficiency
- Multitasking ability
- Team liaison
- Written communication
Accomplishments
- Achieved a Quarterly Recognition Award for the recovery of pallets.
- Achieved a Quarterly Recognition Award for best customer service.
- Do It With Heart Recognition Award for going above and beyond in every aspect of my role.
Hobbies and Interests
- Arts and Photography
- Volunteer work at local communities and schools
- Hiking and trekking
- Playing board games
Personal Information
Date of Birth: 17/12/1983
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Site Administrator/Facilities Assistant
Australian Pharmaceutical Industries
02.2024 - Current
Administrator, Transport Customer Service representative, Pallet Control
Australian Pharmaceutical Industries
04.2015 - 10.2022
Receiving Clerk/ Claim Assistant
Australian Pharmaceutical Industries
11.2014 - 04.2015
Customer Service
OPORTO Food Pty Ltd
07.2009 - 12.2009
Picker/QA and Processed invoices for despatch
Australian Pharmaceutical Industries
08.2008 - 06.2014
Certificate III - Business Administration
Tafe NSW
Certificate III - Transport and Logistics
TAFE NSW