Neetika Sethi
Admin Officer
Adelaide,SA
Summary
Accomplished Manager with extensive expertise in team leadership, planning, and organization, honed through a successful career. Expertly prepare employees to manage daily operations independently and effectively address customer needs. Dedicated trainer and mentor with outstanding management skills and a focus on achieving results.
Overview
6
6
years of professional experience
Work History
Rostering Manager
Care Assure
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Develop and maintain effective rostering systems to ensure adequate coverage for all client services.
- Create, update, and manage rosters in accordance with client needs, staff availability, and regulatory requirements.
- Monitor and adjust rosters as needed to accommodate last-minute changes, such as sick leave or urgent client needs.
- Boosted employee morale and reduced overtime through development and implementation of company protocols.
- Liaise with clients, families, and support coordinators to understand service requirements and preferences.
- Communicate effectively with staff to confirm shifts, handle requests for changes, and address any rostering issues.
- Resolve conflicts and manage discrepancies related to rostering and staffing.
Training Coordinator
Care Assure
04.2023 - Current
- Deliver engaging and interactive training sessions on BGL monitoring techniques and medication administration procedures.
- Use a variety of teaching methods, including presentations, demonstrations, role-playing, and hands-on practice.
- Demonstrate proper techniques for measuring BGL, including the use of glucometers and related equipment.
- Show correct procedures for administering medications, including dosage calculation, preparation, and delivery.
- Ensure that support workers practice these techniques under supervision to build confidence and competence.
- Assess the knowledge and skills of support workers through tests, quizzes, and practical evaluations.
- Provide constructive feedback to participants and identify areas for improvement.
- Track and document progress and competencies of trainees.
- Maintain accurate records of training sessions, including attendance, content covered, and outcomes.
- Prepare reports on training effectiveness and participant performance for management review.
- Ensure that all training documentation is up-to-date
Team Leader
All Care Community Support
08.2019 - 04.2022
- Assistance with Daily Living: Help clients with personal hygiene tasks such as bathing, dressing, grooming, and toileting.
- Mobility Support: Assist clients with moving around their home, including transferring from bed to chair or using mobility aids.
- Medication Management: Remind clients to take medications as prescribed and assist with medication administration when required.
- Meal Preparation: Prepare nutritious meals and assist with meal planning according to clients' dietary needs and preferences.
- Shopping: Assist with grocery shopping and other errands, ensuring clients have necessary supplies.
- Social Interaction: Provide companionship and engage clients in conversations, activities, and recreational pursuits to combat loneliness.
- Activity Participation: Encourage and support clients in participating in hobbies, exercises, or community activities that they enjoy.
- Record Keeping: Maintain accurate records of daily activities, care provided, and any incidents or observations related to clients’ health and safety.
- Safety Measures: Ensure that the client's home environment is safe and free from hazards. This includes checking for and addressing any potential risks.
- Emergency Response: Be prepared to respond to emergencies, such as medical incidents or falls, and follow established protocols for reporting and managing such situations.
- Assist with Medical Appointments: Help clients attend medical appointments and provide transportation if required.
- Communication : Communicate effectively with clients, their families, and other healthcare professionals to ensure cohesive care and support.
- Reporting: Provide regular updates to supervisors or case managers about clients’ conditions and any changes in their needs or circumstances.
OSHC Staff
Ingle Farm Primary School OSHC
01.2019 - 03.2022
- Plan and coordinate a variety of activities including arts and crafts, sports, games, and educational activities.
- Ensure programs comply with the National Quality Framework (NQF) and other relevant regulations.
- Supervise children at all times to ensure their safety and well-being.
- Implement and maintain safety protocols and emergency procedures, including first aid and incident reporting.
- Ensure that the environment is safe, clean, and conducive to learning and play.
- Build strong, respectful relationships with children and encourage positive behavior.
- Communicate effectively with children, parents, and school staff regarding the program, individual child progress, and any concerns.
- Maintain accurate records of attendance, incidents, and other relevant documentation.
- Complete and submit required reports and paperwork in a timely manner.
IT Trainer Assisstant
Jabin Hopkins Institute Of Technology, Adelaide
01.2020 - 12.2021
- Assist the IT Trainer in preparing and delivering training sessions on various IT topics, including software applications, hardware, networking, and cybersecurity.
- Set up training equipment, such as computers, projectors, and other audiovisual tools, to ensure smooth delivery of sessions.
- Help manage the classroom or virtual learning environment, ensuring that all participants are engaged and have access to necessary resources.
- Handle administrative tasks related to training programs, including scheduling, registration, and communication with learners.
- Maintain records of attendance, training sessions, and other relevant documentation.
- Prepare reports and summaries of training activities and learner progress for review by the IT Trainer.
- Work closely with the IT Trainer, other training staff, and departments to ensure alignment and coherence in training delivery.
- Participate in team meetings and contribute ideas for improving training programs and processes.
Education
Certificate 4 in TAE - Trainer & Assessor
Grow Skill
Clarence St, Sydney NSW, 2000 04.2001 -
Cert 4 in TAE - VET Trainer
Actus Training & Education
Wellington Business Centre, 2 Portrush Rd, Payneha 04.2001 -
Certificate 3 in Individual Support - Ageing & Disability
Hope Training College
Adelaide, SA 04.2001 -
Masters in Computer Applications - IT & Computer Applications
Punjab Technical University
Jalandhar, India 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Development
Staff Management
Staff Training and Development
MS Office
Decision-Making
Positive Attitude
Multitasking Abilities
Excellent Communication
Problem-solving aptitude
Effective Communication
Timeline
Rostering Manager
Care Assure
08.2023 - Current
Training Coordinator
Care Assure
04.2023 - Current
IT Trainer Assisstant
Jabin Hopkins Institute Of Technology, Adelaide
01.2020 - 12.2021
Team Leader
All Care Community Support
08.2019 - 04.2022
OSHC Staff
Ingle Farm Primary School OSHC
01.2019 - 03.2022
Certificate 4 in TAE - Trainer & Assessor
Grow Skill
04.2001 -
Cert 4 in TAE - VET Trainer
Actus Training & Education
04.2001 -
Certificate 3 in Individual Support - Ageing & Disability
Hope Training College
04.2001 -
Masters in Computer Applications - IT & Computer Applications
Punjab Technical University
04.2001 -