Ms Office, Outlook, Teams, Brevity, Canvas
Neetika Sethi
Service Manager & Trainer Coordinator
Para Vista, Adelaide
Summary
Accomplished Trainer & Assessor at Tred College, adept in staff development and strategic planning. Leveraged excellent communication and team leadership to enhance training programs and boost student competency, achieving a significant increase in certification achievements. Expert in MS Office and proficient in fostering a positive learning environment, demonstrating a results-driven approach with a focus on continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trainer & Assessor
Tred College
01.2024 - Current
- Develop and deliver training programs for Certificate III in Disability, covering key competencies such as personal care, client support, and community participation.
- Utilize a variety of teaching methods, including lectures, practical demonstrations, role-plays, and online learning to accommodate different learning styles.
- Create and update course materials, including lesson plans, assessments, and instructional resources, ensuring they align with current industry standards and training package requirements.
- Ensure that the curriculum meets the specific needs of students and reflects best practices in disability support.
- Design and conduct assessments to evaluate students' knowledge, skills, and competency in disability support.
- Provide timely and constructive feedback to students on their performance and areas for improvement.
- Maintain accurate records of student progress, assessment outcomes, and certification achievements.
- Offer academic and professional support to students, including mentoring, career advice, and guidance on industry expectations.
- Participate in internal and external audits and reviews to maintain the quality and integrity of the training program.
- Strong teaching skills, including the ability to communicate complex concepts clearly and engage students effectively.
- Ability to manage multiple tasks, coordinate resources, and maintain detailed records.
Rostering Manager
Care Assure
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Develop and maintain effective rostering systems to ensure adequate coverage for all client services.
- Create, update, and manage rosters in accordance with client needs, staff availability, and regulatory requirements.
- Monitor and adjust rosters as needed to accommodate last-minute changes, such as sick leave or urgent client needs.
- Boosted employee morale and reduced overtime through the development and implementation of company protocols.
- Liaise with clients, families, and support coordinators to understand service requirements and preferences.
- Communicate effectively with staff to confirm shifts, handle requests for changes, and address any rostering issues.
- Resolve conflicts and manage discrepancies related to rostering and staffing.
Community Support Worker - Team Leader
All Care Community Support
08.2019 - Current
- Strong verbal and written communication skills for effective interaction with clients
- Assist clients with daily living activities, such as personal hygiene, meal preparation, and medication management, as needed.
- Offer emotional support and counseling to clients, helping them navigate personal and social challenges.
- Develop and implement personalized care plans in collaboration with clients and other professionals.
- Provide direct support to individuals facing various challenges, including mental health issues, physical disabilities, and socio-economic difficulties.
- Monitor and track clients' progress, maintaining detailed case records and reports.
- Coordinate with healthcare providers, social workers, and others to ensure comprehensive support.
- Offer training and resources to clients to help them develop life skills.
- Provide information about community resources and services that can aid in their development.
- Respect and accommodate the diverse cultural backgrounds and needs of clients.
- Provide services in a culturally sensitive manner and advocate for inclusivity and equity in community programs.
- Ability to work collaboratively with other professionals and community members.
Day Option Coordinator
Pathfinder Support Services
01.2020 - 03.2022
- Strong interpersonal and communication skills for interacting with clients, staff, and community partners.
- Ability to manage multiple tasks, coordinate activities, and maintain detailed records.
- Knowledge of local community resources and the ability to build and maintain effective partnerships.
- Experience in supervising and training staff or volunteers.
- Work closely with social services, healthcare providers, and other relevant agencies to coordinate comprehensive support for clients.
- Address and resolve any issues or challenges that arise during program activities or service delivery.
- Develop and implement strategies to manage emergencies and provide support during crises.
- Monitor and evaluate the effectiveness of day programs and community services.
- Conduct regular meetings and provide feedback to team members to enhance program effectiveness.
- Maintain accurate records of client participation, program outcomes, and service utilization.
- Provide personalized support and guidance to help clients navigate and participate in available community services.
Education
TAE - Trainer & Assessor
Actus Training & Education
Adelaide 04.2001 -
Cert 3 in Individual Support (Ageing & Disability) - Ageing, Disability & Community Support
Hope Training College
Adelaide, SA 04.2001 -
Skills
Team Leadership
Software
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Australian Driving License
Interests
Building Relationships
Helping Others
Continuous Learning
Skill Development
Creative Solutons
Team Spirit
References
- Akriti (Leisure & Lifestyle Assistant : Estia Care) - 0451841617
- Cheenu Sdhana (Hospitality Service Assisstant: Lutheran Homes Group) - 0493565254
Timeline
Trainer & Assessor
Tred College
01.2024 - Current
Rostering Manager
Care Assure
08.2023 - Current
Day Option Coordinator
Pathfinder Support Services
01.2020 - 03.2022
Community Support Worker - Team Leader
All Care Community Support
08.2019 - Current
Australian Driving License
11-2017
TAE - Trainer & Assessor
Actus Training & Education
04.2001 -
Cert 3 in Individual Support (Ageing & Disability) - Ageing, Disability & Community Support
Hope Training College
04.2001 -
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