Neetu Gurung
Newnham,TAS
Summary
Dynamic and results-driven Restaurant Supervisor with a proven track record at Charcoal Restaurant and Hotel. Expert in enhancing customer satisfaction through exceptional service and team coordination. Skilled in food safety and inventory management, consistently optimizing resources and improving operational efficiency. Committed to delivering memorable dining experiences while upholding health and safety standards.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Charcoal Restaurant and Hotel
01.2020 - 05.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Restaurant Team Member
Hotel Pokhara Grande
12.2018 - 11.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Education
Bachelor of Hotel Management -
Nepal Tourism And Hotel Management College
Pokhara, Nepal 04-2019
High School Diploma -
Mount Annapurna Higher Secondary School
Pokhara,Nepal02-2014
Skills
- Customer service
- Team coordination
- Hospitality
- Quick learning
- Health and safety standards
- Restaurant policies and procedures
- Food and beverage service
- Food safety understanding
Languages
English
Professional Working
Hindi
Limited Working
Timeline
Restaurant Supervisor
Charcoal Restaurant and Hotel
01.2020 - 05.2023
Restaurant Team Member
Hotel Pokhara Grande
12.2018 - 11.2019
Bachelor of Hotel Management -
Nepal Tourism And Hotel Management College
High School Diploma -
Mount Annapurna Higher Secondary School
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