Neetu Rani
Ripley,QLD
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Dynamic professional with extensive experience at Sri Om Care Foundation, excelling in budget management and compliance monitoring. Proven track record in enhancing program quality through effective communication and problem-solving skills. Recognized for creating impactful promotional materials and delivering exceptional customer service, fostering a positive environment for community engagement.
Overview
16
16
years of professional experience
Work History
Subcontractor
Sri Om Care Foundation
Work From Home, QLD
05.2024 - Current
- Coordinated with vendors to ensure timely delivery of services, as well as to ensure compliance with relevant safety regulations during programming activities.
- Organized educational programs, prepared, and planned events to support the lifestyle mission of an organization.
- Created promotional materials, such as flyers and brochures, to advertise upcoming events and provide information about community resources to members of the organization.
- Maintained accurate records of attendance at all lifestyle-related events, and assessed participant feedback regarding program quality and satisfaction levels.
- Coordinated recreational activities, and assisted with budgeting, scheduling, and staffing needs for lifestyle initiatives.
Lifestyle Coordinator
Sri Om Care Foundation
Rouse Hill, Sydney, NSW
09.2017 - 05.2024
- Coordinated with vendors to ensure timely delivery of services, as well as to ensure compliance with relevant safety regulations during programming activities.
- Organized educational programs, prepared, and planned events to support the lifestyle mission of an organization.
- Created promotional materials, such as flyers and brochures, to advertise upcoming events and provide information about community resources to members of the organization.
- Maintained accurate records of attendance at all lifestyle-related events, and assessed participant feedback regarding program quality and satisfaction levels.
- Coordinated recreational activities, and assisted with budgeting, scheduling, and staffing needs for lifestyle initiatives.
Crew Trainer
McDonald
Granville, Sydney, NSW
10.2009 - 05.2013
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Monitored employee progress, offering constructive feedback for improvement.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Nursing Assistant
Parramatta Aged Care Facitilty
Parramatta, Sydney , NSW
09.2011 - 11.2012
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Protected the patient, self, and others from injury during transfers, lifts, and transports by using proper equipment, body mechanics, and reporting environmental risks or equipment malfunctions to the supervisor.
Nursing Assistant
Altona Nursing Home
Waverley, Sydney, NSW
04.2011 - 09.2011
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Implemented fall prevention techniques as specified in plan of care.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Education
Certificate - Medication Skill Set
Australian Nursing And Training Service
09-2023
Certificate - RBT Course ABA Link
CR Institute
Sydney, NSW12-2021
Certificate - Understanding Dementia And Care Management
University of Tasmania
TAS11-2021
Certificate - Understanding Traumatic Brain Injury
University of Tasmania
TAS11-2021
Certificate - Preventing Dementia
University of Tasmania
TAS12-2020
Certificate II - Retail
McDonalds
Sydney, NSW06-2012
Certificate III - Aged Care
Future Academy
Sydney, NSW08-2011
Diploma - Hospitality Management
Illawarra College
Bankstown, NSW12-2009
Bachelor of Computer Science/Bachelor of Engineering - Computer Systems
Lovely Institute of Management
India05-2004
Some College (No Degree) - NDIS Worker Screening
Department of Queensland
Brisbane, QLDSome College (No Degree) - Working With Children
Department of Queensland
Brisbane, QLDSkills
- Budget management
- Compliance monitoring
- Customer service
- Employee training
- Customer support
- Database management
- Communication skills
- Calm under pressure
- Time management abilities
- Problem-solving aptitude
- Problem-solving abilities
- Professionalism
References
References available upon request.
Timeline
Subcontractor
Sri Om Care Foundation
05.2024 - Current
Lifestyle Coordinator
Sri Om Care Foundation
09.2017 - 05.2024
Nursing Assistant
Parramatta Aged Care Facitilty
09.2011 - 11.2012
Nursing Assistant
Altona Nursing Home
04.2011 - 09.2011
Crew Trainer
McDonald
10.2009 - 05.2013
Certificate - Medication Skill Set
Australian Nursing And Training Service
Certificate - RBT Course ABA Link
CR Institute
Certificate - Understanding Dementia And Care Management
University of Tasmania
Certificate - Understanding Traumatic Brain Injury
University of Tasmania
Certificate - Preventing Dementia
University of Tasmania
Certificate II - Retail
McDonalds
Certificate III - Aged Care
Future Academy
Diploma - Hospitality Management
Illawarra College
Bachelor of Computer Science/Bachelor of Engineering - Computer Systems
Lovely Institute of Management
Some College (No Degree) - NDIS Worker Screening
Department of Queensland
Some College (No Degree) - Working With Children
Department of Queensland
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