Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Neetu Sharma

Melbourne,VIC

Summary

Dynamic and results-driven professional with a strong background in customer service at Costco and salon operations at B3G cut & coffee. Proven ability in client consultation and appointment scheduling, fostering lasting relationships through excellent communication and a friendly demeanor. Committed to maintaining high sanitation standards while adapting swiftly to new challenges.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Salon Assistant

B3G cut & coffee
Hallam , Victoria
01.2020 - Current
  • Assisted stylists with client consultations and service preparations.
  • Managed appointment scheduling through salon management software.
  • Maintained cleanliness with all health and safety regulations.
  • Connect with clients and turn those relationships into ongoing repeat business.
  • Supported team members during busy periods to ensure smooth operations.
  • Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.
  • Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
  • Sanitized tools, followed safety standards and kept salon clean and safe.

Customer Service Assistant

Costco
Moorabbin , Victoria
11.2016 - 11.2019
  • Assisted customers with inquiries and resolved issues efficiently.
  • Maintained product displays to ensure a clean shopping environment.
  • Handled returns and exchanges according to company policies effectively.
  • Monitored inventory levels to assist with stock replenishment needs.
  • Maintained a clean and organized work area at all times.
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Provided product knowledge to customers through effective communication.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Resolved customer complaints and feedback for constantly improvement.
  • Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
  • Answered incoming calls, checking and returning voicemails to obtain records.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
  • Updated customer records with relevant information.

Education

Master of Economics -

Kurukshetra University
Kurukshetra , Haryana
01.2007 - 05.2009

Bachelor of Arts -

Kurukshetra University
Kurukshetra , Haryana
01.2004 - 04.2006

Skills

  • Client consultation
  • Sanitation procedures
  • Appointment scheduling
  • Friendly and outgoing personality
  • Open to travel and relocation
  • Excellent customer service and communication skills
  • Able to quickly adapt to new situations and systems

Languages

English
First Language
Hindi
Beginner (A1)
A1
Punjabi
Beginner (A1)
A1

References

References available upon request.

Timeline

Salon Assistant

B3G cut & coffee
01.2020 - Current

Customer Service Assistant

Costco
11.2016 - 11.2019

Master of Economics -

Kurukshetra University
01.2007 - 05.2009

Bachelor of Arts -

Kurukshetra University
01.2004 - 04.2006

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Neetu Sharma