Sarabjot Singh Marwah
Craigieburn,VIC
Summary
Accomplished IT professional with extensive expertise in server and network administration, including Windows Server 2016/2019, Active Directory, and Group Policy. Proficient in AzureAD identity management and VPN access, with a strong background in LAN/WAN troubleshooting and network hardware management. Skilled in systems and device support across Windows, macOS, iOS, and ChromeOS platforms. Experienced in virtualisation technologies such as VMware and Hyper-V, as well as cloud platforms like Office 365. Adept at technical documentation and ICT planning, with excellent communication skills for engaging non-technical users. Committed to enhancing ICT infrastructure through strategic planning and innovative solutions.
Overview
25
25
years of professional experience
6018
6018
years of post-secondary education
Work history
Computer Control Assistant | Systems & Network Support
U.S. Embassy
New Delhi
06.2017 - 08.2025
- Delivered comprehensive ICT support for over 800 users in a high-security setting.
- Resolved hardware, software, network, and mobile device issues across multi-site environments.
- Administered Active Directory, AzureAD, Group Policies, and secure VPN access.
- Managed Windows Server updates, compliance checks, and security hardening measures.
- Supported Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange Online.
- Conducted network troubleshooting to minimise downtime and enhance reliability.
- Oversaw ICT procurement, vendor management, and asset lifecycle processes.
- Led an Embassy-wide IT modernisation project that enhanced system stability and cybersecurity.
ICT Coordinator / Programmer / Lecturer
Guru Tegh Bahadur Polytechnic Institute
09.2000 - 06.2017
- Managed ICT operations for over 1,000 students and staff in tertiary education.
- Delivered technical support for desktops, laptops, mobile devices, printers, and classroom ICT.
- Designed and managed systems for admissions, academic records, timetabling, and reporting.
- Provided support for Windows, database systems, lab computers, and network operations.
- Facilitated ICT training sessions for teachers, students, and administrative staff.
- Authored documentation, technical procedures, and step-by-step user guides.
- Oversaw procurement processes, asset registers, vendor relationships, and annual ICT audits.
- Implemented a fully digitised admissions and student records system, enhancing accuracy and reducing admin workload by 30%.
Education
Master of Computer Applications - MCA
Manonmaniam Sundaranar University
IndiaMBA - Information Technology
Sikkim Manipal University
IndiaDiploma - Computer Engineering
Board of Technical Education
New Delhi, IndiaSkills
- Server & Network Administration
- Windows Server 2016/2019, AD, Group Policy, DNS, DHCP, TCP/IP
- AzureAD, identity management, VPN access
- LAN/WAN troubleshooting, VLANs, wireless networks
- Network hardware: firewalls, switches, access points
- Systems & Device Support
- Windows, macOS, iOS, ChromeOS
- Desktop/laptop/mobile device troubleshooting
- Imaging, deployment and system configuration
- Printer, peripheral and classroom tech support
- BYOD support across mixed-device environments
- Virtualisation & Cloud Platforms
- VMware / Hyper-V exposure
- Office 365 / M365 (Teams, SharePoint, OneDrive, Outlook)
- Cloud backup, security policies, data protection
- Cloud MDM exposure (Intune, Google Admin, Apple School Manager)
- Documentation, Planning & Customer Service
- Technical documentation & ICT procedures
- Writing user guides, training materials & knowledge base articles
- Working with school leadership on ICT planning
- Excellent communication with non-technical users
- Ticketing system workflow & service desk operations
References
Available upon request.
Additional Strengths
- Excellent communicator—able to explain technical issues in simple terms
- Strong customer service mindset, suitable for JB-Hi Fi’s fast-paced ICT environment
- Proven ability to work independently across multiple sites
- High attention to detail in documentation and ICT compliance
Timeline
Computer Control Assistant | Systems & Network Support
U.S. Embassy
06.2017 - 08.2025
ICT Coordinator / Programmer / Lecturer
Guru Tegh Bahadur Polytechnic Institute
09.2000 - 06.2017
Master of Computer Applications - MCA
Manonmaniam Sundaranar University
MBA - Information Technology
Sikkim Manipal University
Diploma - Computer Engineering
Board of Technical Education