Neeyati CHHABRA
20 Centennial Park Drive Craigieburn ,Victoria
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Chatime Bubble Tea Store
12.2022 - Current
- Prepared drinks, ice cream and other special items to complete prepared food orders.
- Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Organized food items on serving trays and in carry-out packages.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Customer Service Representative
Bakers Delight
06.2022 - 11.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
- Followed store opening and closing procedures as per company guidelines.
Real Estate (work Experience)
Bombay Real Estate
07.2022 - 07.2022
Customer Service
KFC Restaurant
01.2022 - 06.2022
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented customer service policies and procedures for consistent performance standards.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Highschool Student
Mount Ridley College
Craigieburn, VIC11.2024
Skills
- Customer experiences
- Loss prevention
- Jewellery knowledge
- Organization
- Cleaning and maintenance
- Product demonstrations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Gujrati
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Chatime Bubble Tea Store
12.2022 - Current
Real Estate (work Experience)
Bombay Real Estate
07.2022 - 07.2022
Customer Service Representative
Bakers Delight
06.2022 - 11.2022
Customer Service
KFC Restaurant
01.2022 - 06.2022
No Degree - Highschool Student
Mount Ridley College
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