Negar (Nora) Sadeghpour
Melbourne
Summary
IT professional with a strong track record in delivering business solutions, system delivery, and process optimisation, specialising in accessibility and inclusive design for users with visual impairments. Skilled in requirements gathering, stakeholder engagement, and translating business needs into effective IT solutions. Equipped with a Master of IT Management from Deakin University, I am committed to improving processes, delivering measurable outcomes, and supporting system adoption in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PHARMACY ASSISTANT
Chemist Warehouse
12.2022 - Current
- Ensured precise dispensing of medications with 100% compliance.
- Advised customers on health products, increasing satisfaction ratings by 15%.
- Led promotional campaigns, boosting sales by 10%.
- Delivered exceptional service, fostering customer loyalty and repeat business.
- Part-time
BUSINESS SOLUTION ADVISOR
PACTOS Inc
08.2021 - 10.2022
- Conducted website accessibility audits and delivered actionable insights to improve usability for visually impaired users.
- Developed and delivered training programs for assistive technologies, achieving 90% adoption.
- Gathered and documented comprehensive business requirements through workshops and interviews.
- Led initiatives aligned with WCAG standards, improving usability.
- Published tailored content that increased navigation clarity and user interaction by 25%.
- Ensured timely project delivery while maintaining high-quality standards.
ACCESSIBILITY PROJECT MANAGER
PACTOS Inc
06.2019 - 08.2021
- Directed accessibility projects to ensure compliance with international standards.
- Collaborated with cross-functional teams to deliver inclusive designs.
- Conducted gap analyses, driving process improvements and reducing delivery times by 15%.
- Facilitated hands-on assistive technology training for confident tool usage.
- Provided detailed technical assessments to guide developers in implementing solutions.
- Spearheaded operational improvements, increasing team productivity by 20%.
SOFTWARE SUPPORT SPECIALIST
PACTOS Inc
07.2018 - 06.2019
- Configured and optimised software tools for visually impaired users, increasing user satisfaction by 25%.
- Conducted user needs assessments to inform software enhancements.
- Delivered personalised remote training via AnyDesk.
- Authored clear and comprehensive technical documentation.
- Partnered with developers to refine interface design, improving accessibility satisfaction by 20%.
Education
Master of IT Management - Professional
Deakin University
Geelong, VIC02.2025
Bachelor of Engineering - Information Technology
IAU University
Tehran, Iran06.2018
Skills
- Business Analysis: Requirements elicitation, process mapping, functional specifications
- System Delivery: Coordinating system implementation, user training, and adoption
- Accessibility & Inclusion: Braille typing, assistive technologies, inclusive design principles
- Documentation: User guides, reports, technical documentation
- Process Improvement: Identifying inefficiencies, streamlining workflows
- Technical Tools: SQL (basic), Azure, AnyDesk, accessibility software, familiar with Jira
- Project & Stakeholder Management: Workshops, interviews, system rollout support
Certification
- Business Analysis Foundations – LinkedIn (June 2024)
- Enterprise Architecture Foundations – LinkedIn (April 2024)
- Introductory C++ Language Programming – Tehran, Iran (July 2015)
Accomplishments
- Elevated accessibility standards, ensuring inclusive usability for visually impaired users.
- Delivered customised training programs to 100+ users, supporting proficiency in assistive technologies.
- Increased user satisfaction by 25% through tailored IT solutions and clear documentation.
- Contributed to process improvements, ensuring timely project delivery while maintaining high standards.
Timeline
PHARMACY ASSISTANT
Chemist Warehouse
12.2022 - Current
BUSINESS SOLUTION ADVISOR
PACTOS Inc
08.2021 - 10.2022
ACCESSIBILITY PROJECT MANAGER
PACTOS Inc
06.2019 - 08.2021
SOFTWARE SUPPORT SPECIALIST
PACTOS Inc
07.2018 - 06.2019
Master of IT Management - Professional
Deakin University
Bachelor of Engineering - Information Technology
IAU University
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