Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Negin Golastaneh

Bulleen,VIC

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.


Articulate and highly-skilled Inbound

Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.


Overview

5
5
years of professional experience

Work History

Energy Specialist

Origin Energy
07.2022 - Current
  • Guide new and existing customers through the retention, acquisition and move journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
    • Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
    • Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
    • Understand the product options available and how these can be used to resolve customer needs and/or issues
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Collaborated with colleagues to share best practices and improve overall team performance.
  • Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.

Settlement Officer

Money3
01.2021 - 06.2022
  • Checking loan documents and certifications.
  • Preparing funding to ensure details are accurate to enable successful settlement.
  • Ensuring loan documents and instructions issued to lawyers are correct and accurate.
  • Authorising, activating and maintaining contracts.
  • Meeting team targets for the timely completion of settlements.
  • Liaising with internal and external customers to negotiate the resolution of settlement and compliance issues.
  • Performing general administrative tasks.
  • Following up on any missing documents and information required to settle.

Dental Assistant

Dentist Of Ivanhoe
04.2020 - 05.2021
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Explained treatment procedures and instructed patients on home care guidelines.

Administrative Officer

Pantalica Cheese
10.2018 - 02.2020
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.

Education

Bachelor of Psychological Sciences - Social Psychology

Swinburne University of Tech
Melbourne, VIC
12.2021

Certificate IV - Science

Swinburne University of Tech
Melbourne, VIC
12.2019

Certificate III - Dental Assisting

Menzies Institute of Technology
Melbourne, VIC
12.2017

High School Diploma -

Bundoora Secondary College
Bundoora, VIC
12.2016

Skills

  • High-Volume Call Centers
  • Call Management Software
  • Data Entry Skills
  • Relationship Building
  • Inbound Call Management
  • Attention to Detail
  • Project Management
  • Positive Attitude
  • Social Media
  • Email Communication
  • Order Processing
  • Report Preparation

Affiliations

  • tennies
  • swimming
  • painting
  • Hiking
  • socializing

Languages

Persian
Native or Bilingual
English
Native or Bilingual

Timeline

Energy Specialist

Origin Energy
07.2022 - Current

Settlement Officer

Money3
01.2021 - 06.2022

Dental Assistant

Dentist Of Ivanhoe
04.2020 - 05.2021

Administrative Officer

Pantalica Cheese
10.2018 - 02.2020

Bachelor of Psychological Sciences - Social Psychology

Swinburne University of Tech

Certificate IV - Science

Swinburne University of Tech

Certificate III - Dental Assisting

Menzies Institute of Technology

High School Diploma -

Bundoora Secondary College

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Negin Golastaneh