Neha
BANKSIA GROVE,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VIBE FUEL STATION
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Project Coordinator
AVASO TECHNOLOGY SOLUTIONS
06.2023 - 07.2024
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Analyst
AVASO TECHNOLOGY SOLUTION
06.2022 - 05.2023
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
- Streamlined data collection methods to improve speed and accuracy of analysis.
Education
Master of Science - Environmental Science
EDITH COWAN UNIVERSITY
AUSTRALIA07-2026
Master of Science -
DAV UNIVERSITY
INDIA05-2022
Bachelor of Science -
HIMACHAL PRADESH UNIVERSITY
INDIA 05-2020
Skills
- Team coordination
- Budget coordination
- Critical thinking
- Project management
- Profitability optimization
- Conflict resolution
- Program management
- Project regulations
- Customer service
- Resource management
- Project lifecycle
- Remote team management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 8 staff members.
Certification
“LinkedIn Learning – Time Management for Students”
"Microsoft Excel Certification – Beginner to Advanced"
"Workplace Communication Skills"
Languages
English
Full Professional
Hindi
Native or Bilingual
Italian
Elementary
Timeline
Customer Service Representative
VIBE FUEL STATION
08.2024 - Current
Project Coordinator
AVASO TECHNOLOGY SOLUTIONS
06.2023 - 07.2024
Analyst
AVASO TECHNOLOGY SOLUTION
06.2022 - 05.2023
Master of Science - Environmental Science
EDITH COWAN UNIVERSITY
Master of Science -
DAV UNIVERSITY
Bachelor of Science -
HIMACHAL PRADESH UNIVERSITY
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