Neha Arvind Kachore
SEVEN HILLS
Summary
Dynamic retail manager with over 5 years of experience leading teams and driving sales in diverse environments, including Neha General Store in Nagpur, India, and Yum Yum Café. Proven track record of enhancing customer experiences and optimizing operational efficiency as a sales assistant at Star Phones and Leafe in Australia. Currently excelling as the Assistant Restaurant Manager at KFC Seven Hills, demonstrating strong leadership skills and a commitment to team development. Expertise in fostering positive relationships with customers and staff to achieve business objectives and elevate service standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager (Part Time)
KFC Seven Hills
09.2023 - Current
- Supported Restaurant General Manager in overseeing daily operations, ensuring service standards, managing 50+ team members and brand consistency.
- Managed financial tasks, including cash handling and reconciliation.
- Recruited, onboarded, and trained 15 team members in line with KFC standards and values.
- Coached and developed staff to build leadership and growth potential.
- Resolved customer complaints promptly to maintain a positive brand image.
- Analysed customer feedback to identify service improvement opportunities.
- Assisted with inventory management, stock procurement, and waste reduction.
- Evaluated sales trends and recommended strategies to boost revenue and engagement.
- Contributed to achieving KPIs set by senior management.
- Conducted safety audits and ensured compliance as Food Safety Supervisor.
- Promoted a positive, secure, and motivating work culture to enhance team and customer experience.
- Trained 4 shift supervisors to effectively manage operations.
- Gained hands-on experience in operational strategy, decision-making, HR practices, and business growth within a million-dollar enterprise.
Sales Assistant (Part Time)
Leafe
06.2023 - 07.2023
- Recommended and upsold products, boosting revenue through effective combos.
- Processed sales and payments using Square POS.
- Independently managed daily pop-up operations.
- Applied retail expertise to drive profits and train staff.
- Supervised 3 pop-up store launches to support expansion.
- Trained and mentored 5 team members, enhancing sales performance and aligning with company expectations.
Sales Assistant (Part Time)
Star Phones
04.2023 - 05.2023
- Engaged with customers to assess needs and recommend suitable products.
- Increased sales through effective upselling to meet daily targets.
- Processed EFTPOS and cash transactions, recording sales in Lightspeed POS.
- Gained insight into the Australian retail market, customer behaviour, and communication styles, strengthening adaptability to diverse market dynamics.
Education
Master of International Business -
University of Wollongong
Sydney05.2025
Master of Project Management -
University of Wollongong
Sydney05.2024
Bachelor of Architecture -
Priyandarshani Institute of Architecture And Design Studies
India06.2016
Intermediate/+2 - Science
Montfort School Ashokwan
India05.2011
Skills
- Microsoft Word-Proficient in creating and formatting professional documents, including reports and proposals
- Microsoft Excel-Skilled in data analysis, utilizing functions, and charts to interpret and present information effectively
- Microsoft PowerPoint-Experienced in designing and delivering impactful presentations, incorporating multimedia elements to engage audiences
- Canvas-Proficient in designing and editing reports and presentations, enhancing visual appeal and clarity for academic and professional purposes
- Jira-Experience in using Jira for project tracking, issue management, and ensuring timely completion and alignment with project objectives
- Project Libre-Experience in utilizing Project Libre for project planning, scheduling, and resource management
Accomplishments
- Master of Project Management (Distinction)
University of Wollongong, Sydney - High Distinction
Achieved in 2 subjects, demonstrating exceptional academic performance. - Distinction
Achieved in 8 subjects, reflecting strong understanding and application of course material. - Second-Place Ranking
"Performance Management" course; awarded a letter of appreciation from the subject coordinator. - Third-Place Ranking
"Job Analysis, Recruitment, and Selection" course; received a letter of appreciation from the subject coordinator.
Professional Skills
- Multilingual: Proficient in Marathi, Hindi, and English.
- Communication: Strong interpersonal skills; effective in multicultural team and customer interactions.
- Leadership: Managed teams of 50+, delegating tasks, coaching, and ensuring operational excellence.
- Problem Solving: Provided strategic solutions to improve KPIs, reduce waste, and support business growth.
- Teamwork: Adaptable team member, contributing to management and operational goals.
- Time Management: Efficiently balanced managerial duties, inventory oversight, and floor supervision during peak periods.
- Research & Analysis: Conducted thorough research, producing reports achieving distinction and high distinction.
- Presentation: Delivered effective presentations for academic assignments and business improvement proposals.
Certification
- Certified Food Safety Supervisor
- First Aid Certificate
- Working With Children Check
- National Police Check
Extracurricular Activities
- Indian Classical Dance: Trained performer with active participation in inter school dance competitions.
- Sports & Martial Arts: Engaged in inter-school volleyball competitions and martial arts, a graded subject in school.
- College Recognition: Awarded "Miss Angel" title in first year of college.
- Leadership Roles: Served as "Head of Sports" for the girls teams in the fourth year of B.Arch, organizing and managing sports activities.
Led a group of nearly 300 students to second place in an intergroup co-curricular competition in the fifth year of B.Arch.
Hobbies and Interests
My hobbies include singing, dancing and cooking.
Timeline
Assistant Restaurant Manager (Part Time)
KFC Seven Hills
09.2023 - Current
Sales Assistant (Part Time)
Leafe
06.2023 - 07.2023
Sales Assistant (Part Time)
Star Phones
04.2023 - 05.2023
Master of International Business -
University of Wollongong
Master of Project Management -
University of Wollongong
Bachelor of Architecture -
Priyandarshani Institute of Architecture And Design Studies
Intermediate/+2 - Science
Montfort School Ashokwan
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