Summary
Overview
Work History
Education
Skills
Personal Information
Working With Children Suitability Card
Timeline
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Neha Babu

Brisbane,Queensland

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Optus and other leading organizations. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in call center operations and decision-making. Achieved significant improvements in client service metrics, demonstrating a goal-oriented approach and a commitment to skills development.

Overview

5
5
years of professional experience

Work History

Sales and Service Representative

Optus
Booval, QLD
04.2024 - 03.2025
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed orders accurately and efficiently by entering data into the computer system.
  • Collected deposits or payments and arranged for billing.
  • Monitored stock levels and placed orders when necessary.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Call Center Sales Representative

Probe
Springfield , QLD
03.2022 - 11.2023
  • Responded promptly to emails sent by customers seeking support or assistance.
  • Made outbound sales calls to potential customers to promote products and services.
  • Utilized a computer system to track customer accounts and update order information.
  • Reviewed daily performance metrics such as average wait time, number of calls answered.

Tutoring Assistant

Hiranya Sargal Warngal Shetty
Ipswich, Queensland
10.2019 - 01.2023
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style
  • Worked with students in classrooms or home environments to provide educational support.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
  • Administered assessments such as quizzes or tests to evaluate student progress in achieving goals.
  • Educated students in use of various study techniques.

Law Student Ambassador

Australian Catholic University
Brisbane, QLD
04.2021 - 11.2022
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Identified issues, analyzed information and provided solutions to problems
  • Resolved discrepancies between enrolled courses and needed courses
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in moot court competitions to hone oral advocacy skills.

COLES
  • Worked in the bakery sector for three months

Education

Bachelor of Laws: Law -

Australian Catholic University
Queensland, Brisbane
11-2025

High School -

St Mary's College Ipswich
Ipswich
11-2020

Skills

  • Customer Service
  • Problem-Solving
  • Decision-Making
  • Progress Reporting
  • Skills Development
  • Reading Comprehension
  • Workplace Safety
  • Call Center Operations
  • Project Planning
  • Proofreading
  • Performance tracking
  • Goal oriented

Personal Information

Driving License: Currently the holder of a Driving License

Working With Children Suitability Card

Currently the holder of a Working with Children Suitability Card (Blue Card)

Timeline

Sales and Service Representative

Optus
04.2024 - 03.2025

Call Center Sales Representative

Probe
03.2022 - 11.2023

Law Student Ambassador

Australian Catholic University
04.2021 - 11.2022

Tutoring Assistant

Hiranya Sargal Warngal Shetty
10.2019 - 01.2023

COLES

Bachelor of Laws: Law -

Australian Catholic University

High School -

St Mary's College Ipswich

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Neha Babu