Summary
Overview
Work History
Education
Skills
Referencesavailable
Trainingsattended
Career Overview
Awards
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Neha Bedi

Melbourne,VIC

Summary

Passionate and proactive professional with 5+ years of experience in Human Resources, Sales operations, Project and change management. Experienced in various business critical functions such as Accounts, marketing, and legal. Worked in industries including financial services, IT, telecom, and hospitality.

Overview

18
18
years of professional experience
4
4
Certification

Work History

Sr Administrator

Lonsec
Melbourne, Victoria
09.2018 - Current
  • Sales Operations (March 2021 – Till date)
    Human Resource and Administration (Sept 2018 – Feb 2021)

    Human Resources responsibilities:

    • Work collaboratively with the people and culture Manager of HR and the Talent and Development
    Consultant to determine best practice HR initiatives and assist with their implementation
    • Provide recruitment support
    • Prepare Employment Agreement and position description for new hires
    • Lead the onboarding & Induction cycle for new hire including:
    o Prepare the induction process in the HR system (PeopleStreme and ELMO) and liaise
    with IT services for new employee setup
    o Set up reference checks (Xref) and Police and Credit checks (Fit2Work)
    o Conducting induction for all new staff in the Melbourne office.
    o Liaison with various departments and Managers to ensure onboarding and induction of
    all new hires is business requirements.
    • Providing training support services for existing staff
    o Analyze training needs
    o Plan, implement and build ‘Lunch and Learn’ training modules for employees
    Page 2
    o Book external training as well as trainers for staff
    • Execute end to end the annual Performance Review cycle including back end, communication,
    training, review process and post review evaluation & final rating bell curve.
    • Lead the Work Health and Safety requirements for Lonsec
    • Manage the quarterly reward and recognition program.
    • Employee data management and reporting on HR analysis to management.
    • Day to day HR inbox management and handling employee queries and issue resolution.
    Employee engagement and wellbeing initiatives
    • Planning and executing the employee engagement and wellbeing initiatives for both Melbourne
    and Sydney Lonsec offices
    • Leading the mentor and internship programs for the organization.
    • Organise staff Christmas party and EOFY events, including venue booking, working with venues
    to create food and drinks package in line with budget allocated to each event
    • Arrange inhouse fundraisers such as the biggest morning tea, Daffodil Day, November, Pink
    Ribbon Day etc. and other staff events

    Senior Sales Administrator responsibilities:
    • Work collaboratively with the Head of client relations for Lonsec Research.
    • Handle end to end Salesforce CRM
    • Prepare all sale contracts as per legal guidelines.
    • Lead and manage the contract lifecycle.
    • Handling monthly accounting
    • Mange various stages of the contract delivery process.
    • Weekly and monthly reporting of Sales, Revenue, New products
    • Client management
    • Constant communication with clients to help manage the contracting and delivery process.
    • Responsibly for managing and maintaining the weekly, monthly, quarterly and annual revenue, forecasting and accruals of research sale
    • Invoicing follow up and management with Accounts team.
    • Weekly Follow up for invoice payment, credits and accruals with clients
    • Lead the Work Health and Safety requirements for Lonsec.
    • Client data management and reporting on sales analysis to management.
    • Supporting client events, webinars and communications.

Human Resources Operations Manager

Saberpoint e- Services PVT ltd
Pune, Maharashtra
08.2014 - 09.2016
  • Provided guidance on Human Resources system processes and procedures to ensure that they are in compliance with company policies.
  • Managed the design, development, testing, implementation and support of Human Resources systems projects.
  • Managed employee records and maintained accurate information in the company's HR database.
  • Reviewed resumes submitted by potential candidates prior to scheduling interviews.
  • Directed and coordinated HR operations, policies, and procedures.
  • Analyzed data from surveys to identify areas of opportunity for improvement in employee engagement.
  • Created job descriptions for new positions within the organization.
  • Organized employee recognition events such as holiday parties and team building activities.
  • Assisted in developing compensation plans that are competitive and compliant with labor laws.
  • Provided guidance to managers on appropriate disciplinary action when needed.
  • Administered exit interviews upon employee departures from the company.
  • Oversaw payroll processes for accuracy of hours worked and wages paid.
  • Served as a liaison between management and employees to resolve disputes or grievances quickly.
  • Prepared reports regarding various aspects of HR operations on a monthly basis.
  • Ensured compliance with all federal, state, and local regulations related to human resources.
  • Advised senior leadership on best practices related to talent acquisition and development.
  • Facilitated regular meetings with staff members to discuss any issues they may have encountered at work.
  • Implemented health benefits packages that maximize coverage while minimizing costs for the organization.
  • Conducted performance evaluations for employees on an annual basis.
  • Partnered with other departments to develop training programs that meet organizational needs.
  • Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Held exit interviews and documented information discussed with employees.

Manager, Human Resources

Tech Mahindra
07.2011 - 08.2014
  • Organized company-wide events related to employee recognition or team building exercises.
  • Assessed organizational performance metrics to identify areas of improvement in employee engagement or productivity levels.
  • Participated in industry conferences or workshops related to Human Resources topics.
  • Created reports using HRIS software to track key metrics such as turnover rate or average tenure by department.
  • Developed and enforced employee policies and procedures.
  • Maintained personnel records, such as hiring documents, performance reviews, and terminations.
  • Investigated complaints from employees regarding harassment or discrimination issues.
  • Responded promptly to inquiries from current and prospective employees concerning human resources policies.
  • Resolved conflicts between employees or between management staff members and employees.
  • Assisted in the development of training programs for employees.
  • Provided guidance to managers on disciplinary actions when necessary.
  • Conducted new hire orientations and onboarding processes.
  • Managed payroll processing activities including timekeeping systems and benefit administration programs.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Held exit interviews and documented information discussed with employees.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Handled employee discipline and termination to address policy infractions.
  • Aligned HR policies with federal and local regulations.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.

Assistant Manager Human Resources

HYATT REGENCY PUNE
05.2010 - 07.2011
  • Collaborated with hiring managers to create job postings that accurately reflect position requirements.
  • Managed payroll system data entry, ensuring accuracy of information entered into the system.
  • Prepared reports on various HR metrics such as turnover rate or absenteeism trends.
  • Provided advice on employment law matters such as termination policies or anti-discrimination legislation.
  • Participated in exit interviews with departing employees to identify areas of improvement within the organization.
  • Provided guidance on employee relations issues such as performance management and disciplinary actions.
  • Ensured timely completion of background checks prior to hiring new employees.
  • Monitored compliance with labor laws and regulations at all times.
  • Conducted periodic reviews of personnel files to ensure accuracy of documentation.
  • Maintained a database of employee records which included personal details, contact information, leave records.
  • Assisted in the development and implementation of Human Resources policies and procedures.
  • Scheduled meetings with employees to address concerns and grievances.
  • Reported on workplace health and safety compliance to superiors.
  • Organized employee directories and updated individual contact information.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Handled employee discipline and termination to address policy infractions.
  • Developed employee orientation and training programs for new hires.
  • Suggested promotions and wage increases according to employee performance.
  • Aligned HR policies with federal and local regulations.

Lead Recruiter

IBM DAKSH BUSINESS PROCESS SERVICES
PUNE
01.2007 - 05.2010
  • Developed creative sourcing strategies to reach passive job seekers.
  • Attended career fairs and other networking events to build talent pipelines and identify prospective candidates.
  • Organized pre-employment assessments such as aptitude tests or skills evaluations.
  • Created job postings that accurately described open positions while also attracting qualified applicants.
  • Developed and implemented recruiting strategies to attract qualified job applicants.
  • Prepared reports on recruitment activities such as number of interviews conducted, cost per hire.
  • Organized pre-employment assessments such as aptitude tests or personality profiles.
  • Identified, screened, interviewed, and evaluated potential candidates for open positions.
  • Advised hiring managers on best practices when interviewing candidates.
  • Implemented employee referral programs designed to increase quality of hires while reducing time-to-fill rates.
  • Analyzed current recruiting processes and identified areas for improvement or optimization.
  • Created and maintained relationships with potential candidates and hiring managers.
  • Coached hiring managers on how to effectively evaluate candidate qualifications.
  • Collaborated with Human Resources team to develop competitive compensation packages for new hires.
  • Updated hiring managers throughout recruiting process and addressed sourcing deficiencies.
  • Collaborated with hiring managers to determine hiring needs and develop recruiting strategies.

Education

Masters in Personnel Management (Human Resources) -

Pune University
01.2007

Post Graduate Diploma Management (Human Resources & Marketing) -

Pune University
01.2005

Skills

  • Sales operations
  • Project management
  • Change management
  • Recruitment support
  • Employment contracts
  • Onboarding and induction
  • Training needs analysis
  • Performance review cycle management
  • Work health and safety
  • Reward and recognition program management
  • Employee data management and reporting
  • Employee engagement and wellbeing initiatives
  • Mentorship and internship program management
  • Event planning and coordination
  • Reporting and analysis
  • Employee relations
  • Employee life cycle management
  • Professional development training
  • Diversity initiatives
  • Resource allocation
  • Policy and procedure implementation
  • Payroll processing
  • Recruitment and onboarding
  • Legal formalities for foreign employees
  • Turnover management
  • Employee welfare programs and benefits
  • Leadership hiring
  • Stakeholder and vendor management

Referencesavailable

True

Trainingsattended

  • Change Management certified - PM Partners
  • HR Essentials - Australian Institute of Management
  • Workforce Relations - Australian Institute of Management
  • Train the Trainer and Certification by IBM to conduct developmental training
  • Completed a 250-hour comprehensive performance-based Leadership Development Program covering - Leadership skills, Lead By Example, 7th Habit of Effective Leadership, Business of our Businesses

Career Overview

Passionate, reliable and proactive professional with 5+ years of rich and varied experience in Human Resources and Sales operations, Project and change management. Active exposure to other business critical functions such as Sales Operations and support, marketing and legal. Professional experience ranges across varied industries such as financial services, IT, telecom and hospitality.

Awards

  • Making a Difference award Q4 – Lonsec 2018
  • Best Manager 2011-12 Tech Mahindra
  • Best Support person 2012-13
  • Best HR person Q3 2007 IBM
  • Best Support recruiter Q2 2008 & Q2 2009
  • Extra Miler support recruiter Q1 2009

Affiliations

Professional Achievements :

· Implementation of DocuSign for contract execution process at Lonsec.

· Significantly improved the compliance and legal process of contract management.

· Successful in setting up the finance, HR and Operations function in accordance to labor laws and industry standards.

· Best Manager award for 3 quarters.

· Led the winning team for the most compliant support team amongst all regions along with being rated the Number 1 HR team for 2012 and 2013.

· Considerable reduction to attrition through extensive engagement activities and training.

Accomplishments

· Making a Difference award Q4 – Lonsec 2018

· Best Manager 2011-12 Tech Mahindra

· Best Support person 2012-13

· Best HR person Q3 2007 IBM

· Best Support recruiter Q2 2008 & Q2 2009

· Extra Miler support recruiter Q1 2009

Certification

  • Change Management certified - PM Partners
  • · HR Essentials - Australian Institute of Management
  • · Workforce Relations - Australian Institute of Management
  • · Train the Trainer and Certification by IBM to conduct developmental training
  • · Completed a 250-hour comprehensive performance-based Leadership Development Program covering - Leadership skills, Lead By Example, 7th Habit of Effective Leadership, Business of our Businesses

Languages

English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

References

References available upon request.

Timeline

Sr Administrator

Lonsec
09.2018 - Current

Human Resources Operations Manager

Saberpoint e- Services PVT ltd
08.2014 - 09.2016

Manager, Human Resources

Tech Mahindra
07.2011 - 08.2014

Assistant Manager Human Resources

HYATT REGENCY PUNE
05.2010 - 07.2011

Lead Recruiter

IBM DAKSH BUSINESS PROCESS SERVICES
01.2007 - 05.2010

Masters in Personnel Management (Human Resources) -

Pune University

Post Graduate Diploma Management (Human Resources & Marketing) -

Pune University

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Neha Bedi