Neha Berry

• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Assisted with new hire processing and existing training programs.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Communicated with customers and vendors positively with particular attention to problem resolution.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Assisted with hiring, training and mentoring new staff members.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Self-Generating new business through Local Councils, Business, Local Area Marketing Activities, Presentation to Corporate clients, Partnerships with Migration Agents, Members Choice Providers and involving in community engagement.
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  Effective collaboration with Territory Managers to source new outbound business development opportunities and improve the effectiveness of existing outbound relationships
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  Continue to identify opportunities to improve retention of existing members, leading to ongoing market share growth for the Medibank brand including promoting My Medibank Apps and Live Better Apps.
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  Demonstrating effective Planning and Forecasting to enable business growth
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  Processing EOD (End -of-Day) report e.g. – staff rostered hours, sales target achieved, interaction with our members in-person or via virtual channels.
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  Track the progress of weekly, monthly, quarterly sales and evaluate employee performance reviews.
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  Coach and motivate staff to perform their best.
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  Communicate with clients and evaluate their needs and adjust product positioning.
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  Conduct regular Sales audits to ensure my team members are adhering to Medibank policies and guidelines.

Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.
• Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits.
• Oversee personnel management, interviewing, hiring, training, coaching and evaluating.
• Management of customer laybys, window displays, stocking and working directly with vendors.
• Work with corporate management developing local marketing and advertising strategies.
• Connect with and understand the unique demands of new and expectant parents by providing customer service that goes above and beyond.
• Ensure recall stock has been quarantined and communicated to team members.
• Commit to a safety-first culture, both for staff and customers by ensuring all OH&S standards are upheld.

• Manage & Supervise promotional display layout to promote key lines as per seasonal cycles and discount offers, ensuring store adheres to the merchandising standards.
• Performing clerical duties i.e., maintaining patient files, sorting generated prescription paperwork/labels and files clinical paperwork
• Assist in filling of prescriptions by placing medication in approved container attaching labels & packaging for customer pickup.
• Inventory replenishment- Stock audit, rotate shelves, Gap scanning and out of stock procedure (Restocked)
  Manage POS (Point of Sale), Cash register and accept payments for prescriptions and non-medical items.

• Communicating information to clients about merchandise
• Maintained the cash counter in running condition, accepted payments and made entries accordingly.
  Compute & reconcile daily transactions and recorded data.
• Maintained and managed workflow of 5 - 8 employees
  Balanced the needs of multiple clients in a fast-paced retail environment.
• Demonstrated a friendly and professional attitude towards clients with payment-related inquiries