Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Neha Bhatnagar

TARNEIT,VIC

Summary

Certified Scrum Master with background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts towards business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust.

Overview

20
20
years of professional experience

Work History

Scrum Master

Independence Australia
Sunshine , VIC
06.2023 - Current
  • Worked closely with the Product Owner in defining the product goal & roadmap.
  • Worked effectively within the Scrum Team to remove impediments and track them in Jira.
  • Guided the team through the continual improvement process and best practices.
  • Empowered the Scrum team with regular inspection and adaptation opportunities.
  • Facilitated all Scrum events, including the Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement. Workshops with stakeholders.
  • Assisted in defining and deploying the forward order processes, and facilitated the continuous improvement of the existing process.
  • Created Epics, Features, fixed releases & Stories for the team in Jira and assisted Product Owner.
  • JIRA admin activities for teams (created boards, workflows, filters, dashboards, reports using JQL.).
  • Planned and tracked sprints closely and helped the team to focus on commitments & delivery.
  • Communicated team velocity and sprint/release progress to the teams and management.
  • Organized & facilitate Team and organization Agile maturity.
  • Facilitated retrospectives using innovative games techniques and closure of action items on improvements.
  • Reflecting and radiating the metrics like burn down chart progress, quality, and velocity continuously to the team and various stakeholders.
  • Prepared various dashboards in Jira which reflects risks, dependencies, impediments.
  • Helped Product owner with effective management of Features, Epics, Stories and prioritization.
  • Ensured INVEST criteria is met for all the user stories in backlog.
  • Effectively supporting the Delivery Squad through changes in objectives and re-prioritization of requirements.

Business Analyst

Gentle Care Support Services
Altona, VIC
01.2023 - 06.2023
  • Gather and analyze business requirements, applying systemic thinking to identify underlying issues, and propose holistic solutions.
  • Coordinating with the scrum team for healthcare software implementation.
  • Passionate about continuous improvement and uplifting stakeholders' requirements.
  • Taking feedback from support coordinators about updated plans, service agreements, and requirements for clients.
  • Providing administrative support as required.
  • Accuracy and attention to detail.
  • Collaborated with global teams to eliminate impediments, if any.

Senior Scheduler

Felicity Holistic Care
11.2021 - 01.2023
  • Coordinating and overseeing all rostering and scheduling tasks.
  • Ensured adherence to company policies and developed human resource policies.
  • Maintained communication with stakeholders, ensuring exemplary customer service.
  • Promote the positive and professional image of felicity holistic care to internal and external Stakeholders, ensuring exemplary customer service.
  • Exercise a high degree of sensitivity and confidentiality in supporting internal and external Stakeholders, ensuring each client is treated with dignity and respect.
  • Maintain high level of communication with all internal and external customers.
  • Actively participate in a rotating on-call roster outside of normal business hours (ability to be on- call home on rotational weekends and evenings).
  • Provide reports in a timely manner as requested by your line manager or delegate.
  • Other duties as required by your line manager or delegate.

Scheduler and Admin

Felicity Holistic Care
02.2021 - 11.2021
  • Scheduling shifts as per client’s requirements.
  • Answering calls of clients and staff and resolving their concerns.
  • Liaising with HR and discussing the requirements.
  • Taking feedback from support coordinators about updated plans, service agreements, Requirements for clients.
  • Providing administrative support as required.

ROSTERING COORDINATOR

Home Instead Senior Care
12.2020 - 02.2021
  • Coordinated caregiver schedules to ensure client needs were met effectively.
  • Assisted in training new staff on best care practices and company policies.
  • Developed care plans in collaboration with families and healthcare professionals.
  • Managed communication between clients, families, and caregiving staff regularly.
  • Implemented quality assurance measures to enhance service delivery standards.
  • Organized client assessments to identify individual needs and preferences.
  • Facilitated team meetings to discuss challenges and share best practices among staff.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.

RECEPTION & SALES CONSULTANT

Lifeful, Australia
06.2020 - 12.2020
  • Engaged clients to understand their needs and preferences.
  • Provided tailored product recommendations to enhance customer satisfaction.
  • Developed and maintained strong relationships with key accounts.
  • Collaborated with team members to strategize sales approaches.
  • Participated in training sessions to stay updated on product offerings.
  • Gathered market intelligence to inform sales strategies and tactics.

ADMINISTRATION ASSISTANT

Pink Octopus, Australia
09.2018 - 03.2020
  • Managed daily office operations and ensured smooth workflow.
  • Coordinated scheduling and organized meetings for team members.
  • Assisted in preparing reports and maintaining documentation systems.
  • Communicated effectively with clients and staff to resolve inquiries.

ADMISSION COUNSELLOR

Global Indian International School
12.2015 - 02.2017
  • Provided counseling support to students facing academic and personal challenges.
  • Facilitated workshops on effective communication and conflict resolution skills.
  • Collaborated with teachers to create individualized support plans for students.
  • Conducted assessments to identify student needs and appropriate resources.
  • Engaged with parents to discuss student progress and support strategies.
  • Maintained accurate records of counseling sessions and student interactions.

IT AND EVENT EXECUTIVE

IntelliAsia
07.2015 - 11.2015
  • Coordinated logistics for corporate events and client meetings across multiple locations.
  • Managed vendor relationships to ensure prompt service and quality supplies.
  • Collaborated with marketing teams to create promotional materials for events.

SOFTWARE TESTER

AON, Hewitt
05.2007 - 05.2010
  • Developed test plans and test cases for software applications.
  • Executed manual tests to ensure software quality.
  • Collaborated with developers to identify and resolve defects.
  • Participated in requirement reviews to enhance project understanding.
  • Documented testing results and reported issues to stakeholders.
  • Mentored junior testers on best practices in testing methodologies.
  • Verified functionality of new features and bug fixes by running manual tests.

SOFTWARE DEVELOPER

Amity University
09.2005 - 05.2007
  • Developed software solutions for educational programs at a leading university.
  • Collaborated with faculty to gather requirements for various applications.
  • Implemented database management systems to enhance data accessibility.
  • Conducted code reviews to ensure quality and adherence to standards.
  • Troubleshot and resolved technical issues for users across campus.
  • Debugged code to identify errors and fix them efficiently.

Education

Certified Scrum Master -

Scrum Alliance
Australia
01.2023

Masters in Computer Administration MCA -

Bhartiya Vidyapeeth
India
01.2015

Bachelors in Information Technology BIT -

Bhartiya Vidyapeeth
India
01.2015

Skills

  • Agile framework, leadership, and planning
  • Agile tools: Jira, Confluence
  • Teamwork
  • Servant leadership
  • Shielding team members
  • Adaptability
  • Forecasting
  • Decision-making
  • Goal orientation
  • Meeting facilitation
  • Detailed orientation
  • Collaboration
  • Team leadership and management
  • Interpersonal communication skills

References

Reference On Request

Languages

English
Professional
Hindi
Professional

Timeline

Scrum Master

Independence Australia
06.2023 - Current

Business Analyst

Gentle Care Support Services
01.2023 - 06.2023

Senior Scheduler

Felicity Holistic Care
11.2021 - 01.2023

Scheduler and Admin

Felicity Holistic Care
02.2021 - 11.2021

ROSTERING COORDINATOR

Home Instead Senior Care
12.2020 - 02.2021

RECEPTION & SALES CONSULTANT

Lifeful, Australia
06.2020 - 12.2020

ADMINISTRATION ASSISTANT

Pink Octopus, Australia
09.2018 - 03.2020

ADMISSION COUNSELLOR

Global Indian International School
12.2015 - 02.2017

IT AND EVENT EXECUTIVE

IntelliAsia
07.2015 - 11.2015

SOFTWARE TESTER

AON, Hewitt
05.2007 - 05.2010

SOFTWARE DEVELOPER

Amity University
09.2005 - 05.2007

Certified Scrum Master -

Scrum Alliance

Masters in Computer Administration MCA -

Bhartiya Vidyapeeth

Bachelors in Information Technology BIT -

Bhartiya Vidyapeeth

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Neha Bhatnagar