Neha Chand
Bundoora Melborune ,Australia
Summary
Detail-oriented HR professional with extensive experience in administrative functions and customer service. Skilled in managing complex tasks and resolving issues efficiently to support organizational objectives. Strong communicator with proven problem-solving abilities and adaptability to new technologies. Expertise in customer relationship management, strategic planning, and time management, complemented by a solid foundation in information technology and program management.
Overview
9
9
years of professional experience
Work History
Client Solutions Representative
SS&C
05.2024 - Current
- Resolve client queries and escalations in line with agreed timeframes (Internal and External).
- Manage client phone inquiries and provide solutions.
- Maintain direct contact with Fund Managers, Investors, and Advisors.
- Monitor and resolve queries in the Client Mailbox and Workflow Systems.
- Liaise with Advisors and clients to fulfill service requests within SLA’s.
- Ensure diligent, professional, and honest completion of all assigned duties.
- Accurately maintain records and comply with all lawful instructions from the Company.
- Report to and be accountable to designated supervisors within the company.
Credit Service Administrator
Heartland Finance
09.2022 - 05.2024
- Manage and respond to inquiries from customer service and broker inboxes.
- Support Loan Administration Team Leader with various administrative tasks.
- Ensure alignment with Heartland Senior Finance’s brand values.
- Issue loan documents and handle administrative functions for customer service.
Credit Administrator
Heartland Bank
02.2021 - 09.2022
- Issued statutory notices and administrated referrals for field visits and investigations.
- Managed insolvencies, internal tracing, and customer communications.
- Produced daily statistical reports and handled returned mail.
Credit Consultant
Heartland Bank
06.2021 - 02.2022
- Responded to customer queries about overdue accounts and payment arrangements.
- Monitored and managed arrangements within collections systems.
- Liaised with internal and external parties to resolve customer issues and promote digital solutions.
Cleaner
Waitakere Hospital
05.2020 - 06.2021
- Maintained health and safety standards in a hospital environment.
Travel Agent
Air New Zealand Account
06.2019 - 06.2020
- Assisted with travel arrangements, payments, and customer service in a call center setting.
Waiter
Skycity
12.2018 - 08.2019
- Provided customer service, took orders, and delivered food and beverages.
Sales Assistant
Overland Footwear
06.2018 - 01.2019
- Delivered customer service, handled cash transactions, and assisted with stock management.
Sales Assistant
The Warehouse
05.2016 - 10.2018
- Assisted customers on the shop floor, handled checkout procedures, and managed stock levels.
Education
Undergraduate - human resource management
The Open Polytechnic
New Zealand01.2024
Diploma - Business
AUT
New Zealand01.2019
Diploma - Health Science
AUT
New Zealand 01.2019
NCEA Level 3 - Overall Merit Endorsement
Kelston Girls’ College
New Zealand 01.2017
Skills
- Communication
- Human resource management
- Employee training
- Customer service
- Client relationship management
- Data analysis
- Problem solving
- Team building
- Time management
- Performance tracking
- Cross-functional coordination
- Opening and closing procedures
- Written communication
- Upselling techniques
- Issue Resolution
- HR Administration
- Technical Proficiency
- Problem-solving abilities
- Sales process
- Product knowledge
- Time management abilities
- Competitive analysis
- Account management
- Solution selling
- Sales demonstration
- Goal setting
- Teamwork
- Target Mapping
- Sales training
- Interpersonal skills
- Professionalism
- Revenue growth
- Staff training and motivation
Accomplishments
- Completed a five-day natural makeup course at Samala Robinson Academy., 2017
- Awarded Best Business Student., 2017
- Earned a First Aid Certificate., 2016
- Participated in Peer Sexually Support Team., 2016-2017
- Completed the Red Shirts in Schools customer service program., 2016
- Completed Unitec Electrical Technology course., 2016
- Completed Auckland Transport Road Safety Program., 2015
- Volunteered in various positions with Auckland Volunteering., 2015
References
Available upon request.
Timeline
Client Solutions Representative
SS&C
05.2024 - Current
Credit Service Administrator
Heartland Finance
09.2022 - 05.2024
Credit Consultant
Heartland Bank
06.2021 - 02.2022
Credit Administrator
Heartland Bank
02.2021 - 09.2022
Cleaner
Waitakere Hospital
05.2020 - 06.2021
Travel Agent
Air New Zealand Account
06.2019 - 06.2020
Waiter
Skycity
12.2018 - 08.2019
Sales Assistant
Overland Footwear
06.2018 - 01.2019
Sales Assistant
The Warehouse
05.2016 - 10.2018
Undergraduate - human resource management
The Open Polytechnic
Diploma - Business
AUT
Diploma - Health Science
AUT
NCEA Level 3 - Overall Merit Endorsement
Kelston Girls’ College
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