Neha Chapagain Sharma
Lidcombe,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and ready to help team achieve company goals
Overview
3
3
years of professional experience
Work History
Crew Trainer
Mcdonalds
08.2022 - Current
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Created engaging training materials including presentations, videos, and reference guides for ongoing reference.
- Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
Front of House Desk
Smart Consulatancy Limited
Sydney, NSW
04.2023 - 10.2023
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
Retail Assistant
Bhatbhateni Store
07.2021 - 05.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Education
Bachelor of Business Information System - Business IT
Australian Institute of Higher Education
Townhall NSW08.2025
Skills
- Customer service
- Data analysis
- Interpersonal skills
- Active listening
- Email marketing
- Closing deals
- Market research
- CRM proficiency
- Relationship building
- Persuasion techniques
- Upselling products
- Conflict resolution
- Product knowledge
- Time management
- Client retention
- Problem-solving
- Objection handling
- Social media savvy
- Team collaboration
- Adaptability
- Team Leadership
- Administrative Support
- Technical Support
- File Management
- Clerical Support
- Recordkeeping and Bookkeeping
Timeline
Front of House Desk
Smart Consulatancy Limited
04.2023 - 10.2023
Crew Trainer
Mcdonalds
08.2022 - Current
Retail Assistant
Bhatbhateni Store
07.2021 - 05.2022
Bachelor of Business Information System - Business IT
Australian Institute of Higher Education
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