Neha Chatterjee
Senior Benefits Authorizer
Sydney,NSW
Summary
Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Benefits Authroizer
Australian Super | LINK Group
02.2024 - Current
- Authorizing finances based on proper documentation
- Meeting weekly departmental KPIs
- Paying very minute attention to detail while checking certifications
- Co-ordinating with the ALERT team to make sure no financial crimes takes place
Contact Centre Operator
Australian Super | LINK Group
08.2023 - 02.2024
- Handled adjustments or modifications to the system as needed based on product specifications or changes in operational parameters.
- Performed quality checks to identify finish discrepancies.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Assisted senior citizens with patience with their pension account.
- Consistently maintained KPIs to reach monthly targets
Call Centre Operator
Service NSW
07.2023 - 08.2023
- Resolved problems, improved operations and provided exceptional service.
- Trained in the E-toll sector
- Understood customer needs and transferred calls to relevant departments
Receptionist
Piety Group
01.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients, and updated client records
- Answered central telephone system and directed calls accordingly
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
- Corresponded with clients through email, telephone or postal mail
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled and confirmed appointments and meetings for senior management team
- Oversaw inventory materials monitoring, requisitions, and supply re-stocking
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors
- Maintained building security by monitoring logbook
- Oversaw new starter tools in the office
- Worked closely with IT team to fix out meeting room issues
- Assisted the Marketing team with intranet postings and company newsletters as well as hosting company events
- Assisted the Sales Team with responding to preliminary customer sales queries
- Worked closely with the upper management during preparation of exit interviews.
Customer Support and Sale
Tabcorp
03.2020 - 11.2020
- Streamlined betting operations for improved user experience through diligent monitoring of sports events and updating betting lines accordingly.
- Answered any queries regarding customer accounts and betting
- Educated customers on new services offered through emails
- Worked in a stressful and fast-paced environment
- Effectively handled bet disputes while adhering to the company's policies.
- Built relationships with customers and community to establish long-term business growth.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Event Sales and Planning Co-ordinator
Hyatt Regency Sydney
08.2018 - 03.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties with utmost accuracy and efficience
- Demonstrated respect, friendliness, and willingness to help other departments wherever needed
- Initiated communication through in-house and outside customers through appropriate modes of communication
- Multi-tasked with verbal and written communication and producing day-to-day reports
- Assisted with express check-out of hotel guests
- Managed allocation of rooms prior, under special circumstances
- Produced night audit report for the overnight manager
- Responsible for keeping track of revenue generated through food and beverage outlets
- Assisted in upselling of rooms for generating company revenue
- Educated guests about prevailing offers and promotions in restaurants
- Made restaurant bookings through PMS on off-hours
- Supervised organizing wake-up calls for airline staff and in-house guests
- Arranged follow-ups on guest issues that have been addressed to by higher management
- Was proactive to assist with any guest complaints and made sure to handle them using S.T.A.R method.
Education
Bachelor of Arts -
EDINBURGH NAPIER UNIVERISTY
Scotland, SCOTLANDBachelor of Science -
PUNJAB TECHNICAL UNIVERSITY
India, INDIAAdvanced Diploma - HOSPITALITY
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
Masters in Hospitality and Tourism - Hotel Management
BMIHMS UNDER TORRENS UNIVERSITY
Australia, AUSTRALIABachelor of Arts - International Relations And Politics
UNIVERSITY OF SYDNEY
Sydney, NSW02.2028
Skills
- Proficient in CRM
- Computer Skills
- MS Office
- Building rapport
- Understanding Customer Needs
- Inbound phone calls
- Documentation And Reporting
- Database Management
- Payment Processing
- Customer Relations
- Fluent in English, Hindi and Bengali
- Verbal and written communication
Certification
First Aid Training.
Languages
English
Hindi
Bengali
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Reading
Cooking
Listening to Lofi musics
Timeline
Senior Benefits Authroizer
Australian Super | LINK Group
02.2024 - Current
Contact Centre Operator
Australian Super | LINK Group
08.2023 - 02.2024
Call Centre Operator
Service NSW
07.2023 - 08.2023
Receptionist
Piety Group
01.2021 - 09.2021
Customer Support and Sale
Tabcorp
03.2020 - 11.2020
Event Sales and Planning Co-ordinator
Hyatt Regency Sydney
08.2018 - 03.2020
Bachelor of Arts -
EDINBURGH NAPIER UNIVERISTY
Bachelor of Science -
PUNJAB TECHNICAL UNIVERSITY
Advanced Diploma - HOSPITALITY
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
Masters in Hospitality and Tourism - Hotel Management
BMIHMS UNDER TORRENS UNIVERSITY
Bachelor of Arts - International Relations And Politics
UNIVERSITY OF SYDNEY
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