Neha Dutt
Mitcham
Summary
Professional trainer with strong background in developing and delivering effective training programs in Community Services and Leadership and Management. Skilled in curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for emotional intelligence, reliability, flexibility, and fostering positive learning environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Services Trainer and Assessor
Menzies Institute
01.2024 - Current
- Preparing lesson plans, developing work units, communicating and maintaining records to a high standard as required
- Assisting Head of the Discipline to work collaboratively with colleagues to establish and maintain a quality service and to ensure the effective operation of the assigned programs.
- Providing regular feedbacks to the student ensuring timely recording of their results and monitoring course progress
- Volunteering with community organisations to maintain industry currency
- Participating in validations, staff meetings, ongoing curriculum development and other relevant professional development activities.
Community Services Trainer and Assessor
Industry Skills Training
02.2023 - 10.2023
- Preparing and delivering the training and assessment in accordance with the RTO procedure, ensuring all ASQA requirements are met
- Maintaining all assessment and training paperwork to RTO standard
- Assessing student work regularly and reporting results on LMS
- Supporting students with their studies through regular monitoring and feedbacks
- Maintaining personal currency of knowledge in Community service training package and vocational industry
- Participating in staff meetings, course validation and moderation
Community Services and Leadership Trainer
International College of Tasmania
01.2022 - 12.2022
- Assisting the Academic Manager in monitoring of the delivery of the academic programs
- Preparing and delivering the lessons and programs, providing support through training and assessment for Leadership Diploma and Advanced Diploma course
- Administering course progress on records including student coursework scanning and storage on Axcelerate, meeting compliance obligations
- Grading students' assessment and report marking results to the Academic Manager
- Regularly attended professional development conferences and workshops, ensuring the continued delivery of cutting-edge leadership training methodologies.
- Coordinating with other trainers and conducting academic and administrative duties
- Completing the training and assessment documentation according to organisational policies and procedures
Business Lending Advisor-Rapid Lending Solutions Team
National Australia Bank
01.2018 - 03.2019
- Process financial data in Siebel and perform corrections to ensure accurate records
- Analysing document preparation in Post and Preapproval tasks in order to update ebl (Siebel), ebobs and SLS
- Liaising with stakeholders and bankers regarding customer requests to ensure a smooth lending process
- Performing process analysis, and communicated recommendations to management
- Collaborating with other teams at NAB to make sure that relevant law and regulations are being followed
- Running NPS Huddles and training sessions to improve e-blac and e-claf scores
Education
Advanced Diploma - Community Sector management
Australian Sovereign College
02.2023
Diploma - Diploma of Community Services
AIBT College
04.2022
Advanced Diploma - Leadership and management
TasCollege
05.2021
Diploma - Leadership and management
TasCollege
03.2020
Master - Business Accounting
Victoria University
11.2016
Skills
- Course planning
- Group and individual instruction
- Planning and coordination
- Training and Assessing
- Creative problem solving
- Public speaking
- Setting simulation environments
- Need Assessment
- Reasonable Adjustments
- Curriculum creation
- Training material updates
- Training initiatives
- Assessment techniques
- Critical thinking
- Attention to detail
- Clear communication
- Training program development
- Leadership development
- Lectures and discussions
Certification
Certificate 4 in Training and Assessment, 01/01/21
Accomplishments
- Customer Experience Improvement EUGDPR Project (Customer Remediation Team), General data protection regulation was implemented in May 2018 with the aim to respect people's privacy by making banks delete their personal data. I was part of the project to ensure the bank is compliant with the law and ePrivacy regulation. The project allowed me to take measures to ensure that the bank is engaging securely with its customers.
- Awards, Won Quarterly and monthly awards for exceptional performance
Languages
Punjabi
Hindi
Mandarin
English
Timeline
Community Services Trainer and Assessor
Menzies Institute
01.2024 - Current
Community Services Trainer and Assessor
Industry Skills Training
02.2023 - 10.2023
Community Services and Leadership Trainer
International College of Tasmania
01.2022 - 12.2022
Business Lending Advisor-Rapid Lending Solutions Team
National Australia Bank
01.2018 - 03.2019
Advanced Diploma - Leadership and management
TasCollege
Diploma - Leadership and management
TasCollege
Master - Business Accounting
Victoria University
Advanced Diploma - Community Sector management
Australian Sovereign College
Diploma - Diploma of Community Services
AIBT College
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