Neha Grover
Craigieburn,Australia
Summary
I Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Sales Assistant and Receptionist
CPR Real Estate
11.2023 - 05.2024
- Reaching out to potential Client for their property buying and selling queries
- Assist the Property Manager with in scheduling property management activities, including routine inspections, breakdowns, scheduling repairs and maintenance activities etc
- Provide administrative support with an emphasis on buyer engagement Accompany clients to various appointments, including final and building & pest inspections Generate vendor reports Draft, review, and prepare pre-listing kits, market reports, and proposal documents Manage email, face-to-face, and phone inquiries Follow up with buyers post-Saturday inspections Assist the Principal Agent with administrative tasks including invoicing, data entry etc Conduct open inspections and private viewings Coordinate photographer appointments Ensure compliance with Real Estate Legislation
Sr Production Operator – Visual Inspection & Labelling department
Parnell Manufacturing Pty Ltd
05.2018 - 09.2023
- Perform labelling, packaging and inspection duties as required during the day
- Maintain work areas and equipment
- Manufacturing high- quality products by adhering to standards and preserving GMP
- Follow instructions from shift manager and assist in manufacturing requirements as per production plan
- Assist in cleaning machine and equipment’s as per GMP standards
- Continuously improving manufacturing and packaging processes through root cause analysis and problem-solving Assist warehouse in gap scanning and inventory management as required
- Follow standard operating procedures and special instructions during production runs
- Keep the worksite clean to avoid hazards from chemicals and fragile products.
Salon Assistant
Shweta’s Waves Hair Beauty Salon and Institute
10.2016 - 12.2017
- Discuss clients' beauty needs and preferences, providing professional advice on services, products, and treatments
- Apply hair colour, highlights, lowlights, and other chemical treatments
- This includes mixing colours, applying them evenly, and ensuring desired results Perform facials, exfoliations, and other skincare treatments to improve and maintain the health and appearance of clients’ skin Perform hair removal services using methods such as waxing, threading, or sugaring
- Suggest and sell beauty products that complement clients' needs and maintain their treatments
- Managing appointments through the scheduling system and ensuring that bookings are handled efficiently
- Maintain cleanliness in the salon, including sweeping floors, sanitizing tools and workstations, and ensuring that all areas are tidy
- Monitor and replenish salon supplies, such as shampoos, conditioners, towels, and other products as required
- Assist with basic client consultations and provide information about salon services and products
- Assist with salon promotions, distribute flyers or brochures, and help with social media updates if needed
- Perform various administrative duties such as filing, data entry, and managing client records.
Education
Certificate of Cosmetology -
Waves Institute
Amritsar, Punjab09.2017
Bachelor of Business Administration -
DAV Collage
Amritsar, Punjab06.2016
Higher Secondary Education -
Arun Rashmi Sanik Public School
Amritsar, Punjab12.2013
Skills
- Processing payments
- Visual Merchandising
- Display building
- Complex Problem-Solving
- Cash Handling
- Inventory Management
Workrights
I am an Australian permanent resident and have full work rights
Professional Exposure
- Hands-on experience in all aspects of the packing processes.
- Thorough understanding of manuals handling procedures.
- Able to perform accurate measurements.
- Extensive customer service skills
- Retail exposure
- Able to follow detailed packing instructions from packing manual.
- Highly trustworthy, discreet, and ethical.
- Resourceful in completion projects & effective at multitasking.
- Good communication and interpersonal skills.
- RSA (responsible service of alcohol) certificate
References
Available on request
Timeline
Sales Assistant and Receptionist
CPR Real Estate
11.2023 - 05.2024
Sr Production Operator – Visual Inspection & Labelling department
Parnell Manufacturing Pty Ltd
05.2018 - 09.2023
Salon Assistant
Shweta’s Waves Hair Beauty Salon and Institute
10.2016 - 12.2017
Certificate of Cosmetology -
Waves Institute
Bachelor of Business Administration -
DAV Collage
Higher Secondary Education -
Arun Rashmi Sanik Public School
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