Neha Jain

• Conducted full claim investigations and reported updates and legal actions.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Utilized appropriate cost containment techniques to reduce overall claim costs.
• Escalated files with significant indemnity exposure to supervisor for further investigation.
• Negotiated with other involved parties to arrange settlements for maximum results.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• My current portfolio Is a mix of large losses up to $100,000.00 for all types of pleasure crafts.
• Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.

Managed claims for brands, AAMI, GIO, Apia, Suncorp,Shannon customers.

-Handled and managed claims for building and contents cover.

-Managed claims and fulfilled the claims over the QLD floods, managed over 800 claims in 3 months.

-Have managed portfolio and managed claim end to end, assisting in progressing the claims to the next steps and find closure while working with the client and suppliers.

-I had the opportunity to handle the customers and do claim lodgements, and I had been doing this proficiently while achieving Average claims Handling time of less than 900 seconds.

- currently I am efficiently completing the processing of the claims to fulfillment stage of over 25 claims per day with nil leakage YTD.

-I have managed and fulfilled claims with fulfillment value of upto $300,000.

-Utilized appropriate cost containment techniques to reduce overall claim costs.

-Conducted full claim investigations and reported updates and legal actions.

• Developed tasks checklist to maximise store cleanliness and operations effectiveness.
• Manage all financial areas and oversee operational aspects.
• Create innovative marketing campaigns to drive business.
• Keep business running efficiently and profitably.
• Administered schedules, payrolls and deposits.
• Hired and recruited top employees for all levels and roles

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mitigated business risks by working closely with staff members and assessing performance.