Neha James
Melbourne
Summary
Mental health professional with 3+ years of experience across the UK and India, currently completing a Master’s in Rehabilitation Counselling at La Trobe University. Seeking to contribute as an Aspiring Counsellor by supporting clients with daily living, community participation, and wellbeing goals. Skilled in delivering person-centred care, promoting independence, and implementing individualised plans. Experienced in clinical and administrative functions, including program planning, HR processes, and multidisciplinary collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Advisor
UniLodge
06.2025 - Current
- Applied crisis management and interpersonal skills during emergencies to ensure the safety and well-being of residents.
- Designed and delivered monthly events to foster social inclusion and emotional well-being among residents.
- Led floor and building meetings to address concerns, gather feedback and enhance resident engagement.
- Developing and implementing programs that address residents' needs and interests to improve the quality of life.
Assistant Psychologist And Training Manager
Insightte Childcare
10.2023 - 01.2025
- Developed and implemented personalised behavioural and learning strategies aligning with developmental goals.
- Mentored 8–10 employees by conducting weekly meetings to address performance and professional development.
- Coordinated monthly training schedules with multiple supervisors to ensure smooth delivery. Organised training logistics, including venue setup and food arrangements.
Team Assistant Psychologist
West London NHS Trust
05.2023 - 10.2023
- Applied clinical judgement to identify suitable young people for the pilot study of Lumi Nova therapeutic intervention and built a trusted relationship with young people and families.
- Conducted 37 triage calls to introduce and guide clients through LUMINOVA to support early mental health intervention.
- Used data-driven insights to track progress, optimise engagement, and adapt support for sustained outcomes.
- Demonstrated analytical rigour by synthesising qualitative and quantitative feedback, directly shaping service improvements and program effectiveness.
- Facilitated 9 clients' participation in an eight-week CBT-based intervention via LUMINOVA, improving access to early mental health support.
Assistant Psychologist
West London NHS Trust
12.2022 - 05.2023
- Conducted comprehensive diagnostic assessments and interventions for children with ADHD across multiple settings such as home, school, short breaks services, residential homes, and at clinics.
- Assisted the team in providing consultation and training to carer and professionals working in schools, social care, and health.
- Assisted in clinically related administration, collection and analysis of outcome data, audit and service evaluation.
- Collaborated with multidisciplinary teams to deliver comprehensive care, enhancing service delivery efficiency.
Crisis Team Support Worker
West London NHS Trust
07.2022 - 05.2023
- Conducted intake and needs/risk assessments to determine eligibility for outpatient counselling and crisis support services.
- Provided mental health first aid support to crisis calls through telehealth and practical and emotional support to clients and carer, connecting them with appropriate support services.
- Maintained accurate and detailed case—documentation to support client outcomes.
- Actioned referrals from health professionals, emergency responders, family members, and self-referrals.
- Co-ordinated with community services such as GPs, housing agencies, and Health and Social Care to navigate clients to the right community support to foster independence and wellbeing.
Occupational Therapy Assistant
West London NHS Trust
02.2022 - 07.2022
- Contributed to the development and delivery of patient care through individualised therapeutic interventions to foster mental health wellbeing.
- Encouraged inpatients to participate in Activities of daily living (ADL)and community-based activities to enhance functional independence.
- Collaborated with the responsible occupational therapist to progress interventions to successful closure, evaluating outcomes to support client recovery goals.
- Maintained accurate, up-to-date case records in line with legal, ethical and organisational standards.
Special Education Need Teaching Assistant
SPA School
06.2021 - 02.2022
- Collaborated with teachers to adapt lesson plans for students with special needs, enhancing engagement.
- Monitored and documented student progress, providing insights that informed instructional strategies.
- Practised Makaton signs and supported occupational therapists in care plans.
Education
Master Of Rehabilitation Counselling And Mental Health -
LA TROBE University
Melbourne, VIC01.2027
Master Of Science (MSc) - Clinical And Health Psychology
Birkbeck University of London
10.2021
Bachelor Of Science (BSc) (Hons.) - Psychology
Heriot-Watt University
06.2020
Skills
- Patient assessment
- Disability awareness
- Counseling techniques
- Treatment planning
- Communication skills
- Crisis intervention
- Documentation skills
Websites
Certification
- HLTAID012- First Aid in education and care setting
- HLTAID011- Provide First Aid
- HLTAID010- Provide basic emergency life support
- HLTAID009- Provide cardiopulmonary resuscitation
Affiliations
- Australian Counselling Association (ACA), Student, Current
- Australian Society of Rehabilitation Counselling (ASORC), Student, Current
- British Psychology Society, 667685, 2022-2025
Languages
English
Hindi
Timeline
Resident Advisor
UniLodge
06.2025 - Current
Assistant Psychologist And Training Manager
Insightte Childcare
10.2023 - 01.2025
Team Assistant Psychologist
West London NHS Trust
05.2023 - 10.2023
Assistant Psychologist
West London NHS Trust
12.2022 - 05.2023
Crisis Team Support Worker
West London NHS Trust
07.2022 - 05.2023
Occupational Therapy Assistant
West London NHS Trust
02.2022 - 07.2022
Special Education Need Teaching Assistant
SPA School
06.2021 - 02.2022
Master Of Science (MSc) - Clinical And Health Psychology
Birkbeck University of London
Bachelor Of Science (BSc) (Hons.) - Psychology
Heriot-Watt University
Master Of Rehabilitation Counselling And Mental Health -
LA TROBE University
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