Neha Kalal

Enhanced customer satisfaction by providing timely and efficient food service.

Maintained a clean and organized work environment for optimal food preparation and safety standards.

Assisted in the preparation of fresh, high-quality meals to meet diverse dietary needs and preferences.

Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.

Managed inventory levels to maintain adequate stock of ingredients and supplies for uninterrupted service during peak hours.

Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.

Greeted guests with a cheerful and helpful manner, ensuring a positive customer experience.
Prepared customer orders quickly and accurately, delivering a high standard of service both in-person and online.
Utilized POS systems proficiently for order recording and bill computation, handling cash transactions with accuracy.
Maintained compliance with food code practices, ensuring food preparation and presentation met safety and quality standards.
Managed inventory by regularly checking stock levels in the sandwich unit area and restocking items as needed.
Demonstrated expertise in proper food handling, safety procedures, and cleanup standards throughout food preparation activities.
Upheld a professional appearance and collaborated effectively with team members to achieve daily service targets.

Maximized customer value for international retail B2B clients worldwide, including Australia, New Zealand, the UK, USA, and Europe, through tailored solutions via strategic inbound marketing.
Surpassed lead generation targets by 25%, acquiring a significant number of new clients within the packaging sector.
Achieved a 30% improvement in customer retention rates through strategic marketing efforts.
Provided essential marketing materials, training, and support to the sales team, enhancing their ability to effectively communicate the product's value to customers.
Efficiently managed marketing budgets through planning, tracking, monthly result forecasting, optimization, and reporting, achieving a 10% cost reduction while successfully meeting all marketing goals.

Boosted brand awareness by implementing targeted marketing campaigns across multiple channels.

Maximized ROI on advertising budget by optimizing campaign strategies and targeting specific audience segments.

Streamlined reporting processes for better tracking of campaign performance, leading to more informed decision making.

Managed cross-functional teams to execute integrated marketing campaigns, resulting in increased market share.

Spearheaded search engine marketing initiatives that significantly improved organic rankings and drove website traffic.

Refined lead nurturing processes through marketing automation, resulting in higher conversion rates and stronger customer relationships.

Led project planning, product delivery, and execution in coordination with cross-functional teams.
Managed and motivated teams to achieve organizational goals.
Oversaw client onboarding and maintained relationships with new and existing clients.
Implemented effective account strategies, managed grievances, and ensured client satisfaction and retention.
Managed brand image, conducted competitor analysis, and executed marketing communication strategies.
Developed client service procedures, policies, and standards for the organization.
Arranged and managed Requests for Proposals (RFPs) and Quotes (RFQs) to secure new business opportunities.