Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neha Kataria

Hoppers Crossing,VIC

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

1
1
year of professional experience

Work History

Receptionist

Healing Bliss
08.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Hotel Receptionist

Roxburgh Park Hotel
10.2023 - 02.2024
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.

Educator

All About Children
10.2023 - 02.2024
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Monitored student progress and adjusted instruction to meet individual needs.

Crew Member

Macdonals
08.2023 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Coach

Hungry Jack's
09.2023 - 01.2024
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.

Education

MBA - Cybersecurity

Polytechnic Institute Australia
Geelong, VIC
08.2024

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Greeting and Seating Clients
  • Scheduling appointments

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Hotel Receptionist

Roxburgh Park Hotel
10.2023 - 02.2024

Educator

All About Children
10.2023 - 02.2024

Crew Coach

Hungry Jack's
09.2023 - 01.2024

Receptionist

Healing Bliss
08.2023 - 03.2024

Crew Member

Macdonals
08.2023 - 02.2024

MBA - Cybersecurity

Polytechnic Institute Australia

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Neha Kataria