Neha Kayastha
Macquarie Park,NSW
Summary
Passionate about promoting long-term customer satisfaction through exceptional service and unparalleled support. Excellent knowledge of customer service best practises and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bhat-Bhateni Super Market
02.2021 - 11.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer enquiries via telephone.
- Developed and maintained positive customer relationships, as well as coordinated with team members to address requests and questions properly.
Customer Service Representative
Bigmart Nepal
10.2018 - 02.2020
- Maintained up-to-date knowledge of product and service changes.
- Provided customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer enquiries via telephone.
- Updated account information to maintain customer records.
Customer Service Representative Assistant
Bigmart Nepal
04.2016 - 12.2016
- Greeted customers and created a pleasant and friendly atmosphere.
- Communicated with clients and customers to obtain, provide and share updated information on products and services.
- Responded to customer enquiries via telephone.
- Managed inventory to provide customers with access to products in high demand.
- Developed and maintained positive customer relationships, as well as coordinated with team members to address requests and questions properly.
Education
Master of Architecture - Architecture
University of Technology Sydney
Ultimo, NSW03.2025
Bachelor of Architecture - Architecture
Tribhuvan University, IOE
Lalitpur, Nepal09.2017
Skills
- Customer Service
- Customer Relations
- Problem-Solving Ability
- Stocking and Replenishing
- Critical Thinking
- Managing Multiple Tasks
- Stock Management
- Money Handling Abilities
- Team Development
- Computer Proficiency
Languages
English
Full Professional
Japanese
Limited Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Bhat-Bhateni Super Market
02.2021 - 11.2022
Customer Service Representative
Bigmart Nepal
10.2018 - 02.2020
Customer Service Representative Assistant
Bigmart Nepal
04.2016 - 12.2016
Master of Architecture - Architecture
University of Technology Sydney
Bachelor of Architecture - Architecture
Tribhuvan University, IOE
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