Summary
Overview
Work History
Education
Skills
Accomplishments
Personalitydevelopment
References
Timeline
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Darshan Joshi

Perth,Australia

Summary

Experienced IT professional with a strong background in network administration, systems integration, and cloud computing. Proficient in managing enterprise-level IT infrastructures optimizing system performance. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call.

Overview

4
4
years of professional experience

Work History

Personal Bank Advisor

Westpac
10.2023 - Current
  • Crafted personalized financial strategies tailored to meet clients' unique objectives, risk profiles, and financial aspirations.
  • Offered expert advice and guidance on a wide array of banking products and services, ensuring alignment with client needs.
  • Maintained meticulous records of client interactions and account activities, ensuring accuracy and compliance with regulatory requirements.
  • Provided timely and comprehensive responses to client inquiries regarding banking products and services, fostering strong client relationships through effective communication channels including phone, email, and in-person meetings.

Customer Servcie Executive

Coles Express
04.2020 - Current
  • Manage customer support services and processes in high pressured situations at Australia's 3rd busiest store in Casuarina, Thomas Rd
  • Serve as focal person for all matters concerning customer management including contact prioritisation and customer quality assurance
  • Facilitate the reintegration of customer advocacy through timely resolution of customer complaints and disputes.

Sales Specialist

Optus
07.2023 - 09.2023
  • Generated new sales leads through cold calling and networking activities
  • Analyzed customer feedback to improve products and services
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Network Support

TSA Group
03.2022 - 10.2022
  • Raising tickets to NBN, Telstra technician and Back-office Support of Telstra
  • Provided technical support and troubleshooting for network infrastructure issues.
  • Installed, configured, and maintained network hardware and software components.
  • Monitored network performance and implemented optimizations to ensure reliability and efficiency.
  • Conducted network upgrades and migrations with minimal disruption to operations.
  • Proficiency in networking concepts such as TCP/IP, DNS, DHCP, VLANs, routing, and switching.
  • Experience with network hardware devices including routers, switches, firewalls, and access points.
  • Knowledge of network monitoring tools for troubleshooting and performance evaluation.

Education

Master of Information Technology (Networking & IT Management) - Information Technology

Murdoch University
Perth
01.2021

Master of Computer Applications (Program & Development) - Computer Applications

Gujarat University
India
01.2016

Skills

  • TCP/IP, DNS, DHCP
  • Routing and Switching
  • VPN Technologies
  • Wireless Networking
  • Client Engagement
  • Problem-Solving
  • Network support

Accomplishments

  • Member of Alumni Association
  • Volunteer of Murdoch at some events and was responsible for managing the task
  • Participated in Information Security and Ethical Hacking event
  • Participated in various Cricket Competitions

Personalitydevelopment

  • Windows Server - DNS, DHCP and Group policy
  • Networking - Packet tracer, VLAN, WAN, LAN, VPN
  • Proficient Windows Exchange

References

References available upon request.

Timeline

Personal Bank Advisor

Westpac
10.2023 - Current

Sales Specialist

Optus
07.2023 - 09.2023

Network Support

TSA Group
03.2022 - 10.2022

Customer Servcie Executive

Coles Express
04.2020 - Current

Master of Information Technology (Networking & IT Management) - Information Technology

Murdoch University

Master of Computer Applications (Program & Development) - Computer Applications

Gujarat University

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Darshan Joshi