Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neha Laverne

Doncaster East,Vic

Summary

As a driven Information Technology intern nearing completion of my Bachelor of Applied Information Technology degree, I am actively seeking opportunities to apply theoretical knowledge to practical scenarios. Equipped with a solid grasp of device configuration, networking protocols, and operating system specifications, I am eager to embrace new technologies and methodologies. Known for my diligence and enthusiasm, I excel in working efficiently and with precision, ensuring attention to detail in all tasks. Thriving under pressure, I consistently meet deadlines while maintaining a proactive approach to learning and adapting to new challenges. While I am fully capable of working independently, I thrive in collaborative team environments, recognizing the value of collective efforts in achieving shared objectives.

Overview

7
7
years of professional experience

Work History

Clinical Receptionist

Align Psychology
06.2022 - Current
  • Welcoming clients and managing bookings and billings
  • Conducting intake phone calls
  • Liaison with clinicians and other health professionals
  • Document filing and client record keeping
  • Accounts- reconciling every day’s banking
  • Addressing payment and Medicare claims-related customer complaints
  • Providing feedback to team to improve the quality and efficiency of administrative procedures
  • Following up on patient requests in a timely manner
  • Assisting Psychologists and practice manager with tasks as required.

Reception Manager

Manningham General Practice
07.2019 - 05.2022
  • Managing interface between patients and doctors
  • Managing queries from patients and complex liaising role between patients and doctors
  • Dealing with complex complaints from patients and implementing quality improvement in the clinic to ensure ongoing provision of quality service to clients
  • Developing new and revised policies and procedures to improve efficiency
  • Organizing and conducting staff meetings to educate staff and reinforce communication goals
  • Recruit, employ, and train new practice reception staff
  • Batching and receipting Medicare Claims and dealing with claim rejections and resubmissions
  • Monitoring performance and initiating and maintaining performance improvement plan to maintain certification level training standards
  • Processing private health, Medicare, TAC, and work cover payments
  • Accounts- reconciling every day’s banking
  • Addressing payment and Medicare claims-related customer complaints
  • Providing support to the reception team-creating forms, signs, and spreadsheets and assisting with logistics management.

Medical Receptionist

Manningham General Practice
03.2018 - 07.2019
  • Welcoming and greeting patients and visitors and answering their queries over the phone and in person
  • Answering calls and providing assistance in scheduling bookings and other queries
  • Maintaining and updating patient records
  • Working with computer programs to maintain and secure documentation and medical records
  • Providing in-depth information to patients about general practitioners' profiles and the services provided at the clinic
  • Following up on patient requests in a timely manner
  • Working closely with a variety of healthcare providers to set up and arrange care for patients
  • Looking after Health Professionals ‘billings and sending claims to Medicare
  • Confirming appointments with patients and keeping them up to date about any changes in the doctor’s schedule
  • Placing orders for referral letters and script paper orders.

Reception Assistant

Manningham General Practice
07.2017 - 10.2017
  • Customer service provision within the clinic to facilitate patients
  • Reviewing and allocating patient results and documentation to appropriate doctors
  • Liaising with doctors and administration staff routinely
  • Working in a team environment
  • Streamlining maintenance and updating of medical records.

Education

Bachelor of Applied Information Technology - Information Technology

La Trobe University
Melbourne, VIC
02.2025

Masters of Science Biotechnology -

M D S University
08.2009

Bachelor of Education -

M D S University
07.2007

Bachelor of Science -

University of Rajasthan
06.2006

Year 12 -

St. Mary’s Convent Senior Secondary School
05.2002

Skills

  • Analytical abilities
  • Networking knowledge
  • Resource Allocation
  • End-user support
  • Attention to detail
  • Written and Verbal Communication
  • Technical Troubleshooting
  • Project Coordination
  • Problem-solving
  • Critical Thinking
  • Ability to prioritize
  • Cloud Computing

References

Available upon request

Timeline

Clinical Receptionist

Align Psychology
06.2022 - Current

Reception Manager

Manningham General Practice
07.2019 - 05.2022

Medical Receptionist

Manningham General Practice
03.2018 - 07.2019

Reception Assistant

Manningham General Practice
07.2017 - 10.2017

Bachelor of Applied Information Technology - Information Technology

La Trobe University

Masters of Science Biotechnology -

M D S University

Bachelor of Education -

M D S University

Bachelor of Science -

University of Rajasthan

Year 12 -

St. Mary’s Convent Senior Secondary School

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Neha Laverne