Summary
Overview
Work History
Education
Certification
Timeline
CustomerServiceRepresentative

Neha Manchanda

South Yarra,VIC

Summary

Seasoned Business Analyst offering 16 years of experience across various industries. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Digital Business Analyst

AGL
05.2018 - Current
  • Key Projects - AGL digital transformation, Myaccount, AGL Mobile App, Consumer Data Right (CDR)
  • Responsible for capturing and grooming requirements into epics, features, user stories and dependencies in collaboration with the squads that aligns with business requirements
  • Collaborated with upper management to drive strategy and implement new processes.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Perform analysis (scenario, policy, customer, data, gap, change, etc) in order to articulate business need and solution requirements.
  • Develop process models, data models, business rules, target operating models, workflows, reporting and other required outputs
  • Ensure the Delivery and Development teams understand the value of each user story that is being delivered at the right time
  • Work with Product Owners and Customer/User Experience designers to understand, elicit, analyse, document and communicate business requirements and articulate product vision with a strong focus on value delivery
  • Translate end user / customer insights into Epics and Stories with Acceptance Criteria, which can easily be understood by the development Team and Traceable

Business Analyst

Wipro Technologies
05.2010 - 04.2018
  • Area: Retail, IT, Energy & Utilities, Banking
  • Responsible for capturing and grooming requirements into epics, features, user stories and dependencies that aligns with business requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Facilitating business requirements and formulating change management and activity plans
  • Working with IT teams and vendors to ensure solutions meet business requirements
  • Support the agile delivery of digital application ,web, APIs and integrations with delivery teams and architects.

IT Business Analyst

Accenture
01.2007 - 04.2010
  • Area - Retail, Oil, IT services
  • Work with Project team and solution Designers to translate the high level requirements into detailed design and splitting requirement components to features
  • Detailed systems analysis and facilitation of workshops with business and technical teams to produce key program technical artefacts
  • Liaise with technical specialists such as Solution Designers to offer advice and direction regarding requirements, and resolution of issues and conflicts.
  • Ensure that all relevant Business Analysis documentation is up to date (eg user manuals)

Education

Bachelor of Engineering - Information Technology

Lingaya’s Institute of Management Technology
03.2006

Certification

  • SAFe Aigle Certification
  • SAP certified - Billing & Invoicing IUT-230 , Device Management IUT 220
  • Massachusetts Institute of Technology - Application Designer
  • Massachusetts Institute of Technology - Application Developer

Timeline

Digital Business Analyst

AGL
05.2018 - Current

Business Analyst

Wipro Technologies
05.2010 - 04.2018

IT Business Analyst

Accenture
01.2007 - 04.2010

Bachelor of Engineering - Information Technology

Lingaya’s Institute of Management Technology
Neha Manchanda