Neha Mojumdar
Melbourne,VIC
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Highly result oriented with experience in leading cross-functional teams in the design, development, documentation and delivery of desired product and process innovations driving the attainment of business goals. Innovative problem solver with ability to see the business and technical sides of the requirement. Proven leadership, negotiation, and problem-solving abilities. Sound communication and negotiation skills. Working closely with both technology teams and customers to deliver most efficient and beneficial solutions for customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master
Tata Consultancy Services
05.2020 - Current
- My major Responsibilities includes- Leading agile team of 10 as part of MS dynamics implementation
- Setting up squad and initial scrum processes
- Collaborated and Influenced other stream stakeholders and project managers to define project scope, sprint scope and timelines
- Coached, observed, and supported squad in implementing agile ways of working, building a culture of self-organization to increase productivity, quality and efficiency
- Managing Team - Prioritizing and assigning tasks to team members using Jira, monitoring the status of work, managing obstacles and impediments, observe team’s work and look for improvement areas for team to achieve higher level of efficiency
- Facilitated agile ceremonies- daily standup, Sprint planning, Epic estimations, sprint reporting, sprint retrospective and delivery showcases
- Planning and prioritization for new work by collaborating with Product owner, involving- backlog management, risk tracking and management, issue handling
- Working with stakeholders to understand wok priorities, capacity and velocity
- Ensuring sprint and delivery metrics are not impacted
- Managing blockers/obstacles- Proactively identifying and managing the impediments and providing the team with the creative and constructive solution to ensure smooth delivery
- Coordinating Tribe ceremonies, Quarterly planning sessions, showcases, ways of working, and implementation of Agile principles
- Helping the team obtain scrum maturity by coaching son scrum principles, agile methodologies and maintaining Jira Hygiene to build high performance culture
- Working with Quality assurance team to help with identifying risks, managing risks and managing blockers for them to complete the testing as per the agreed timelines
- Working with different teams, multiple scrums, and teams from outside the organization and ensuring cross- team collaboration
- Managing and influencing the be Creating project in Jira with required timelines and defining detailed user stories with proper acceptance criteria using JIRA and Confluence
- Performed UAT testing for the new applications
- Coordinating with Onsite-Offshore team to ensure completion on time and managing incidents on priority
- Ensuring complete visibility and transparency on amount of work that can be delivered and clear messaging on all squad related matters
- Experience of working in projects like- MS Dynamics, SAP CRM, Salesforce Hospital Pricing Replacement System.
Scrum Master
Tata Consultancy Services
08.2019 - 03.2020
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Managing squad and assisting the tribe with implementation, removing blockers, meeting spring goals, planning, retrospectives, showcases, and adoption of agile principles
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement
- Foster adoption of agile best practices, coaching and mentoring the team on Scrum principles and agile methodologies
- Working with product owner to understand work, prioritize and backlog pla Managed product backlog and supported Scrum framework for monthly sprint releases
- Collaborated with product owners, team members, technologists and other scrum master’s to define solutions and drive progress
- Working with Value stream leads to ensure team is utilized as per the capacity, planning for work
- Elevate agile practices within the squad and encouraging team cohesion, overcoming impediments and hurdles to productivity
- Conducting the planning for each project- Sprint planning as per the scope with all the stakeholders involved
- Worked on capacity planning and effort estimations for each sprint as per the scope
- Creating and defining project in Jira with well-defined stories and associated timelines
- Defining sprint deliverables for each sprint based on customer priority
- Coordinated with different stakeholders to identify the blockers/issues and worked towards eradicating issues to ensure smooth delivery
- Facilitated daily scrum meetings to ensure team is in sync and the status/issues are discussed
- Supported testing team in reviewing software testing plans that includes testing scope finalization, test strategy finalization, effort estimations, resource estimations etc
- Creating burndown charts using Jira and continuous monitoring of work to ensure timelines are met and sprint goals are achieved
- Facilitated sprint retrospective meetings with all stakeholders to inspect and improvise from next sprint
- Participated in Post Implementation Readiness Review discussions
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
Business Analyst
Tata Consultancy Services Ltd
01.2011 - 08.2019
- Was part of India BFSI unit and have worked with various Banking and Insurance clients in understanding their end-to-end requirements around expected products and services
- Conducted workshops with clients for requirement gathering, identifying gaps/roadblocks, and understanding their problem statements
- Liaising with client to understand their business processes to design efficient IT solutions
- Major clients worked with are – NABARD, SEBI, RBI, HDFC Bank, Aegon Life Insurance, Central Bank of India, ICICI Bank, Ratnakar Bank etc
- Worked as business analyst in end-to-end delivery of large-scale enterprise products with various Banking, Finance and Insurance clients
- Worked with business users of customer to chalk out and document approved business requirements
- Acted as Single Point of Contact (one reference) for aiding in decision making in project for systems
- Designed business process flows and process mapping for as-is and to-be versions
- Provided consultations for improvements by evaluating inefficiencies and loopholes in existing business processes and tools
- Ownership of timely deploying functional solutions by assisting QA teams in as creating and implementing system test plans and ensuring desired quality of system
- Implemented different testing strategies and worked closely with testing team to ensure acceptable quality and integrity of new changes and solutions
- Experienced in agile way of working and helped client adopt agile practices
- Analyze client's requirements and processes through documents analysis, discussion with team, workshops etc
- Engaged client to gather solution requirements/rules and ensure alignment with development teams
- Translate stakeholder requirements into over different tangible deliverable such as functional specifications, user cases, user stories, process diagrams, dataflow model diagrams
- Collaborated with different internal and external stakeholders to ensure business and technology alignment and proposed solutions meeting defined specifications and needs
- Helped resolve operational weaknesses, identified problems, recommended improvements
- Planning overall Implementation Approach, timelines & Estimates based on the scope, technology, and client requirements
- Planning test strategy, reviewing test plans and work closely with testing team to ensure acceptable quality and integrity of new changes and solutions
- Key Projects delivered: Centralized Information and Management System for Banking Regulatory (Big Data Implementation), Data Lake Implementation, Core Banking Solution implementation, Human Resource Management System, Risk Management Solution, Data Cleansing Solution.
Project Analyst
Tech Mahindra
06.2008 - 11.2010
- Implementation and support of Billing Quality Assurance system for AT&T to enable business to identify incorrect bills before it reaches customer and improving its data quality
- To implement the workflow System that streamlines and tracks the identification and resolution of the issues identified through Billing QA the system
- Major Responsibilities include: Worked with client to understand the functional and technical requirements for South-East Billing Project for AT&T
- Communicated with Development team to ensure the requirements and expected outcome is understood
- Updating the client & onsite delivery team of daily project status and bridging the gap between them
- Working with Testing team to ensure requirements are understood
- Project tracking and providing the Project health status to Mid- level management
- Process improvement / Automation of operational activities to achieve higher productivity, maintain data integrity and consistency
- Prepared requirement documents, flow diagrams, health report, training manuals
- Handled client reports and consolidation & analysis of the project's data
- Prepared various reports and Dashboards for senior Management
- Prompted the defaulters for ensuring compliance as per Tech Mahindra/ AT&T delivery
- Was involved in configuring the Microsoft SharePoint based Knowledge Management Portal to build an enterprise-wide repository of artifacts and data in a structured manner and also make optimal use of project related data for reporting and monitoring
- Ensured timely delivery for Southeast Billing projects by keeping a track of overall aspects of 150 applications on day-to-day basis
- Closely monitored each work received from Client till its closure
- Keeping a check on status, Hours booked, and hours planned, issues, Milestones to ensure on time delivery
- Capacity Planning and estimation for future business for the team
- Checked billability of project by comparing it with overall capacity and ratio of the offshore delivery team
- Handled resourcing- Managed low performers, awards & recognitions for encouraging employees
- Tools worked on- HPQC/HPALM, Atlassian JIRA, Bamboo, Bit-Bucket, Artifactory, Postman, TCS Bancs Core Banking Soluton
Education
MBA - Post Graduate Diploma in Marketing (IT)
Pune, INDIA
05.2008
BBA -
Bareilly, UP, INDIA
05.2006
Skills
- Agile Best Practices
- Scrum Processes
- Backlog Management
- Project Management
- AWS Cloud
- MS-Dynamics
- SAP CRM
- Quality assurance
- Team building
- Data Lake and Data Warehouse concepts
- Sprint Planning
- Leading Scrum Meetings
- Decision-Making
Certification
- PSM-II Certified ‘2023 (Professional Scrum Master)
- SAFe 6.0 Agilist (Leading SAFe)-2023
- CSM (Certified Scrum Master )-2024
Accomplishments
· Successfully led initiative to introduce Scrum to the project team of 10 and less people. Coached and mentored other team members , facilitated Scrum ceremonies and educated the team about Agile practices.
· Implemented continuous improvement initiatives, leading to a 15% increase in the team's velocity over a three-month period.
· Facilitated workshops and training sessions on Agile principles, empowering team members to take ownership of their work and make informed decisions.
· Implemented customer feedback loops and prioritization strategies, leading to a 18% increase in customer satisfaction scores.
· Streamlined Agile processes, contributing to a 20% reduction in time-to-market for product releases.
Appreciated by senior Management and Client for my contribution.
Timeline
Scrum Master
Tata Consultancy Services
05.2020 - Current
Scrum Master
Tata Consultancy Services
08.2019 - 03.2020
Business Analyst
Tata Consultancy Services Ltd
01.2011 - 08.2019
Project Analyst
Tech Mahindra
06.2008 - 11.2010
MBA - Post Graduate Diploma in Marketing (IT)
Pune, INDIA
BBA -
Bareilly, UP, INDIA
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