Neha Mojumdar
Melbourne,VIC
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Highly result oriented with experience in leading cross-functional teams in the design, development, documentation and delivery of desired product and process innovations driving the attainment of business goals. Innovative problem solver with ability to see the business and technical sides of the requirement. Proven leadership, negotiation, and problem-solving abilities. Sound communication and negotiation skills. Working closely with both technology teams and customers to deliver most efficient and beneficial solutions for customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scrum Master
Tata Consultancy Services, Australian Healthcare
05.2020 - Current
- Client is a leading Healthcare company providing private health insurance and health solutions to more than 3.5 million customers in Australia.
- As a Scrum Master my role is includes conduct sprint planning to define sprint scope, managing risks and dependencies, educate sprint practices to team and ensure its adherence, managing backlogs, capacity planning, assigning work, managing blockers, and ensuring the completion as per the timelines.
- Major Responsibilities includes-
- Leading agile team as part of MS dynamics implementation.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Streamlined and optimized workflow and communication by implementing Agile framework. - Working on Sprint scoping, managing Kanban boards, sprint reporting.
- Facilitating agile delivery on agile approach.
- Facilitating Epic estimations.
- Ensuring effective utilisation of team to ensure project is working on the capacity and planning for work for each and every team member with product leads
- Prioritising and assigning tasks to team members using Jira, monitoring the status of work, managing blockers, and ensuring timely completion of project
- Conducting daily stand-up to monitor the progress of work and ensuring each team member has work identified for the day.
- Conducting sprint retrospective meetings to know areas of improvement
- Facilitating Sprint showcases at the end of each sprint.
- Working with Quality assurance team to help with identifying risks, managing risks and managing blockers for them to complete the testing as per the agreed timelines.
- Creating project in Jira with required timelines and defining detailed user stories with proper acceptance criteria using JIRA/Confluence.
- Responsible for Customer interaction until production deployment.
- Facilitated UAT testing for the new applications- to ensure the UAT test team has required access, the system is all ready for them to test, and managing blockers if any.
- Coordinating with Onsite-Offshore team to ensure completion on time and managing incidents on priority.
- Creating and Managing contingency plans to address potential risks.
- Updated customers and senior leaders on progress and roadblock and alternatives.
- Experience of working in projects like- MS Dynamics, SAP CRM, Salesforce Hospital Pricing Replacement System.
Scrum Master
Tata Consultancy Services
08.2019 - 03.2020
- Client is a leading Insurance company in Australia
- TCS BaNCS is a workflow system designed for customer to manage and process Policies and claims
- Worked as a scrum lead for implementation of BaNCS, claim vantage application, Outbound Communication Management Application and Record Management System
- Major Responsibilities include-
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Conducting the planning for each project- Sprint planning as per the scope with all the stakeholders involved.
- Worked on capacity planning and effort estimations for each sprint as per the scope.
- Creating and defining project in Jira with well defined stories and associated timelines.
- Defining sprint deliverables for each sprint based on customer priority.
- Coordinated with different stakeholders to identify the blockers/issues and worked towards eradicating issues to ensure smooth delivery.
- Facilitated daily scrum meetings to ensure team is in sync and the status/issues are discussed.
- Supported testing team in reviewing software testing plans that includes testing scope finalization, test strategy finalization, effort estimations, resource estimations etc.
- Creating burndown charts using Jira and continuous monitoring of work to ensure timelines are met and sprint goals are achieved.
- Facilitated sprint retrospective meetings with all stakeholders to inspect and improvise from next sprint.
- Participated in Post Implementation Readiness Review discussions.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
Business Analyst
Tata Consultancy Services Ltd
01.2011 - 08.2019
- Was part of India BFSI unit and have worked with various Banking and Insurance clients in understanding their end-to-end requirements around expected products and services
- Conducted workshops with clients for requirement gathering, identifying gaps/roadblocks, and understanding their problem statements.
- Liaising with them to understand their business processes to design efficient IT solutions.
- Major clients worked with are – NABARD, SEBI, RBI, HDFC Bank, Aegon Life Insurance, Central Bank of India, ICICI Bank, Ratnakar Bank etc.
- Worked as business analyst in end-to-end delivery of large-scale enterprise products with various Banking, Finance and Insurance clients.
- Working with business users of customer to chalk out and document approved business requirements.
- Acting as Single Point of Contact (one reference) for aiding in decision making in project for systems.
- Designing business process flows and process mapping for as-is and to-be versions.
- Provided consultations for improvements by evaluating inefficiencies and loopholes in existing business processes and tools.
- Ownership of timely deploying functional solutions by assisting QA teams in as creating and implementing system test plans, and ensuring desired quality of system.
- Implementing different testing strategies and work closely with testing team to ensure acceptable quality and integrity of new changes and solutions.
- Experienced in agile way of working and helped client adopt agile practices.
- Analyze client’s requirements and processes through documents analysis, discussion with team, workshops etc.
- Engage client to gather solution requirements/rules and ensure alignment with development teams.
- Translate stakeholder requirements into over different tangible deliverable such as functional specifications, user cases, user stories, process diagrams, dataflow model diagrams.
- Collaborated with different internal and external stakeholders to ensure business and technology alignment and proposed solutions meeting defined specifications and needs.
- Working closely with client SPOCs for thorough due diligence.
- Helped resolve operational weaknesses, identified problems, recommended improvements.
- Provided suggestions to eliminate time consuming manual processes.
- Planning overall Implementation Approach, timelines & Estimates based on the scope, technology, and client requirements.
- Planning testing strategy, reviewing test plans and work closely with testing team to ensure acceptable quality and integrity of new changes and solutions.
- Key Projects delivered: Centralized Information and Management System for Banking Regulatory(Big Data Implementation), Data Lake Implementation, Core Banking Solution implementation, Human Resource Management System, Risk Management Solution, Data Cleansing Solution.
Project Analyst
Tech Mahindra, AT&T
06.2008 - 11.2010
- Implementation and support of Billing Quality Assurance system for AT&T to enable business to identify incorrect bills before it reaches customer and improving its data quality
- To implement the workflow System that streamlines and tracks the identification and resolution of the issues identified through Billing QA the system
- Major Responsibilities:
- Worked with client to understand the functional and technical requirements for SouthEast Billing Project for AT&T
- Communicated with Development team to ensure the requirements and expected outcome is understood
- Updating the client & onsite delivery team of daily project status and bridging the gap between the two
- Working with Testing team to ensure requirements are understood
- Project tracking and providing the Project health status to Mid- level management
- Process improvement / Automation of operational activities to achieve higher productivity, maintain data integrity and consistency
- Prepared requirement documents, flow diagrams, health report, training manuals
- Handled client reports and consolidation & analysis of the project’s data
- Prepared various reports and Dashboards for senior Management
- Prompted the defaulters for ensuring compliance as per Tech Mahindra/ AT&T delivery
- Was involved in configuring the Microsoft SharePoint based Knowledge Management Portal to build an enterprise-wide repository of artifacts and data in a structured manner and also make optimal use of project related data for reporting and monitoring
- Ensured timely delivery for SouthEast Billing projects by keeping a track of overall aspects of 150 applications on day-to-day basis
- Closely monitored each work received from Client till its closure
- Keeping a check on status, Hours booked, and hours planned, issues, Milestones to ensure on time delivery
- Capacity Planning and estimation for future business for the team
- Checked billability of project by comparing it with overall capacity and ratio of the offshore delivery team
- Handled resourcing- Managed low performers, awards & recognitions for encouraging employees
- Tools worked on
- HPQC/HPALM, Atlassian JIRA, Bamboo, BitBucket, Artifactory, Postman,
- TCS Bancs Core Banking Solution
Education
MBA -
Post Graduate Diploma in Marketing (IT)
Pune, INDIA05.2008
BBA -
Bareilly, UP, INDIA
05.2006
Skills
- Agile Best Practices
- Scrum Processes
- Backlog Management
- Project Management
- AWS Cloud
- MS-Dynamics
- SAP CRM
- Quality assurance
- Team building
Accomplishments
- Successfully led initiative to introduce Scrum to the project of 12 people. Coached and mentored other team members in scrum ceremonies and educated about Agile practices.
- Customer Satisfaction up by 2% with adherence of Scrum framework.
- Appreciated by senior Management and Client for my contribution.
Certification
PSM-1 Certified ‘2020 (Scrum Master)
- MCP - Microsoft Certified Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Scrum Master
Tata Consultancy Services, Australian Healthcare
05.2020 - Current
Scrum Master
Tata Consultancy Services
08.2019 - 03.2020
Business Analyst
Tata Consultancy Services Ltd
01.2011 - 08.2019
Project Analyst
Tech Mahindra, AT&T
06.2008 - 11.2010
MBA -
Post Graduate Diploma in Marketing (IT)
BBA -
Bareilly, UP, INDIA
PSM-1 Certified ‘2020 (Scrum Master)
- MCP - Microsoft Certified Professional
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services