Neha More
Adelaide,SA
Summary
Dynamic Sales Assistant with proven track record at O2 Telefonica, excelling in customer service excellence and sales techniques. Demonstrated ability to exceed sales targets through effective cross-selling and upselling, while maintaining brand standards. Skilled in product knowledge and visual merchandising, adept at fostering strong customer relationships to enhance the shopping experience.
Overview
7
7
years of professional experience
Work History
Software Test Engineer
Recordsure
London, United Kingdom & Remote
03.2020 - Current
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Improved software quality by designing and executing comprehensive test plans and cases.
- Fixed identified issues to improve workflows.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
Junior Data Engineer
Offspring
London, United Kingdom
11.2019 - 03.2020
- Participated in code reviews and provided constructive feedback to peers, fostering a culture of continuous improvement within the team.
- Designed API endpoints for seamless integration between internal applications allowing increased collaboration among teams.
- Instrumental in identifying bottlenecks within existing architecture leading to significant improvements in system performance after optimization efforts were implemented.
- Stayed current with industry trends and emerging technologies by attending conferences, workshops, and webinars, ensuring continued growth as an Associate Data Engineer.
Sales Assistant
O2 Telefonica
Hatfield, UK
01.2019 - 11.2019
- Provided exceptional customer service to ensure a positive shopping experience.
- Assisted customers in finding products, answered inquiries, and provided product information.
- Operated cash register, processed payments, and handled returns and exchanges efficiently.
- Maintained cleanliness and organization of the sales floor and stocked shelves as needed.
- Collaborated with team members to achieve store sales targets and promote special promotions.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Sales Assistant
Toy Galaxy
Hatfield, UK
11.2017 - 12.2018
- Welcomed and assisted customers, providing personalized recommendations based on their needs and interests.
- Demonstrated toy products, highlighting features and benefits to promote sales.
- Operated POS system, processed transactions accurately, and maintained cash drawer integrity.
- Maintained tidy and visually appealing displays, ensuring all toys are neatly arranged and properly stocked.
Education
Masters Of Science - Computer Science
University of Hertfordshire
United Kingdom 07.2019
Skills
Product Knowledge: Ability to acquire in-depth understanding of the product range, including crystals, jewellery, accessories, and figurines
Customer Service Excellence: Ability to provide a premium customer experience, demonstrating product features and benefits, and offering personalized recommendations
Brand Ambassadorship: Representing the brand with professionalism and enthusiasm, embodying the brand's values and heritage
Visual Merchandising: Assisting with product displays and ensuring the store maintains a visually appealing presentation
Sales Techniques: Proven ability to meet sales targets through effective selling techniques, including cross-selling and upselling
Team Collaboration: Working closely with colleagues to achieve store goals and uphold brand’s standards
Problem-Solving Skills: Resolving customer inquiries and issues promptly and effectively
Cash Handling: Experience in processing transactions accurately and securely
Adaptability: Flexibility to handle varied tasks in a dynamic retail environment
Language Skills: Proficiency in additional languages may be beneficial, especially in locations with diverse clientele
Timeline
Software Test Engineer
Recordsure
03.2020 - Current
Junior Data Engineer
Offspring
11.2019 - 03.2020
Sales Assistant
O2 Telefonica
01.2019 - 11.2019
Sales Assistant
Toy Galaxy
11.2017 - 12.2018
Masters Of Science - Computer Science
University of Hertfordshire