Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Certification
Languages
References
Hobbies
Tools Technologies
Hobbies
Generic

Neha Parkar

Parramatta,NSW

Summary

Experienced tech sales assistant manager with 4+ years in Telecommunication industry. Advocate for smart work, dedication, and time management. Leading a team of 20 consultants, skilled in multitasking, team leadership, customer service, optimizing operational efficiency with profits over 110% to the business target and change management. Committed to personal growth and contributing to business success through effective procedures and product knowledge. Focused on driving store performance and staff productivity in a positive, results-driven environment.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Assistant Store Manger

Telstra
03.2023 - Current
  • Lead a team of 20 to find correct site positions for Wireless connections and make sure the team completes service qualification test appropriately so that new leads can be established and then converted to sales.
  • Helping the team plan and configure telecommunication devices like mobiles, broadband, wired and wireless networks on Salesforce and make sure they work efficiently in the clients environment.
  • Analyse Medallia data base and plan the store performance (NPS) based on the feedback provided by clients and consumers.
  • Plan the store targets on reports from PowerBi and assign the targets to individual team members depending on their SWOT analysis and make sure the team hits the KPI from the data base, leads and walk-ins.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Hiring & Coaching employees and train them for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements via Elevate and follow the CUE training method.
  • Adhere to Telstra policies, WHS procedures, compliance and follow the safe environment process in a challenging role of Telecom sector.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Retail Sales Consultant

Telstra
02.2021 - 03.2023
  • Provide customers and high-end clients (businesses) with personalized service experience in selecting telecom products like mobiles, broadband and NBN according to their needs by having proficient knowledge in Mobile communication, hardware and software knowledge for wireless devices, wireless networks, home internet, 4G/5G networks etc.
  • Highly proficient communication and negotiations skills, time and team management skills to advise the right kind of product for a network activation either for a mobile or for fixed wireless connection.
  • Work on Siebel, Salesforce (Console), MNC and NBN Simplified tools systems to provide tech assistance to consumers and clients.
  • Attend Tech bar queries which includes attending all queries about mobile devices, mobile broadband, and wireless networks either over mails, calls or face to face.
  • Provide internet connection to areas that needs a service connection, order the appropriate routers and modems and coordinate with NBN to arrange technicians and set up a network in a particular area and make it serviceable.
  • Perform Efficient Service Qualification (ESQ) test and report it to NBN to service an area to be enabled for network and update on NBN Co. Portal.
  • Informing Consumers about Telstra products and identifying opportunities to cross-sell between home broadband, Mobile Broadband, Mobile services, Internet services etc.
  • Complete on-boarding training and attend all meetings for learning and staying updated with all the new technologies in the Telecom industry to ensure the services lead to generating sales and exceeding KPI’s and Targets.
  • Managing conflicting priorities, adhering to the CARE process and overcoming and converting negative responses to a positive lead.
  • Adhere to Telstra policies, WHS procedures and follow the safe environment process in a challenging role of Telecom sector.

Radio Frequency Planner

Thinxtra Sydney
09.2018 - 09.2019
  • Estimate and optimize site section, update site information in Thinxtra internal asset management tool
  • Identifying and analysing problems and needs of existing telecommunications systems, such as interference, intelligibility and clarity, to determine the most appropriate means of reducing, eliminating and avoiding current and future problems and improve communications
  • Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
  • Analyze information as per process and provide recommendations to internal teams
  • Create and update radio planning simulations with a set of projected sites to be installed
  • Ensure processes are simplified, improved and followed
  • Conduct field tests to validate RF coverage simulations accuracy
  • Liaise with internal and external stakeholders.

Education

Masters in Telecommunication Engineering - Telecommunication Engineering

Western Sydney University
Parramatta
03.2020

Bachelor's in Electronics and Telecommunication Engineering - Telecommunication Engineering

Mumbai University
Mumbai
01.2016

Skills

  • Planning

  • Estimating

  • Testing

  • Project Coordination

  • Client Service

  • Retail Operations

  • Problem-Solving

  • Strong multi-tasking

  • Customer Service

  • Decision-making skill

  • Employee coaching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manger

Telstra
03.2023 - Current

Retail Sales Consultant

Telstra
02.2021 - 03.2023

Radio Frequency Planner

Thinxtra Sydney
09.2018 - 09.2019

Masters in Telecommunication Engineering - Telecommunication Engineering

Western Sydney University

Bachelor's in Electronics and Telecommunication Engineering - Telecommunication Engineering

Mumbai University

Certification

  • Change Management Foundations
  • Performance Management: Setting Goals and Managing Performance
  • Apple Excellence Program

Languages

English
Bilingual or Proficient (C2)

References

Available upon request

Hobbies

I like reading self development and motivational books during my free time.

Love to listen to instrumental music during relaxation time.

Dance enthusiast and spends my free time learning different dance forms.

Tools Technologies

Microsoft Excel, Powerpoint, SIEBEL, Legacy, MNC Heritage, Salesforce, Console, Medallia, PowerBi, Agile Reporting, UKG Rostering, CAT tool, ESQ simulation tool, NBN Co Portal, Broadband Assurance Tool

Hobbies

I like reading self development and motivational books during my free time.

Love to listen to instrumental music during relaxation time.

Dance enthusiast and spends my free time learning different dance forms.

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Neha Parkar