Neha Ramta
Parramatta,NSW
Summary
Proven leader with a track record of enhancing productivity and customer satisfaction at QBE Insurance. Skilled in team leadership and MS Office, adept at problem-solving and relationship building. Increased sales and improved service quality through strategic planning and employee development. Fluent in English and Hindi, excels in customer service management and office administration. .
Overview
15
15
years of professional experience
Work History
Corporate Services Manager
QBE Insurance
01.2024 - Current
- Enhanced employee productivity through the development of effective workplace solutions and space planning.
- Ensured timely delivery of essential business functions, managing daily administrative tasks and support staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Community Sales Manager
International Workplace Group
09.2019 - 12.2023
- Reviewed market research data and changed sales plans accordingly.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted residents with relocation logistics, providing resources and guidance throughout their transition into the community.
- Coordinated property tours for prospective buyers, emphasizing unique features that set our community apart from competitors.
- Managed and mentored a team of sales associates to achieve monthly and annual sales targets.
- Implemented a comprehensive sales strategy, resulting in consistent growth in new memberships.
- Increased community awareness by organizing and hosting successful open house events.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Head Hostess
Crown Plaza Hotel
05.2017 - 11.2019
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Head Hostess
Tamba Restaurant
02.2016 - 10.2016
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Cabin Crew Member
Qatar Airways
07.2011 - 07.2015
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Marketing Manager
Platinum Fitness Spa
07.2009 - 02.2011
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
Education
Bachelor of Arts -
Himachal University
Shimla03.2013
Diploma - Aviation, Hospitality And Tourism
Frankfinn Institute of Airhostess
Chandigarh05.2008
High School Diploma -
Laureate Public School
Shimla03.2006
Skills
- Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Goal-Oriented
- Team Leadership
- Employee Training and Development
- Customer Service Management
- Relationship Building
- Office Administration
- Work Planning and Prioritization
- MS Office
- Fluent in English and Hindi
- Sales Support
- Supply Ordering
- Upselling
Timeline
Corporate Services Manager
QBE Insurance
01.2024 - Current
Community Sales Manager
International Workplace Group
09.2019 - 12.2023
Head Hostess
Crown Plaza Hotel
05.2017 - 11.2019
Head Hostess
Tamba Restaurant
02.2016 - 10.2016
Cabin Crew Member
Qatar Airways
07.2011 - 07.2015
Marketing Manager
Platinum Fitness Spa
07.2009 - 02.2011
Bachelor of Arts -
Himachal University
Diploma - Aviation, Hospitality And Tourism
Frankfinn Institute of Airhostess
High School Diploma -
Laureate Public School
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