Summary
Overview
Work History
Education
Skills
Timeline
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Neha Ramta

Neha Ramta

Parramatta

Summary

A highly organized and self-motivated individual who thrives on working under pressure. Capable of working both within a team or independently, prioritizing tasks to meet targets and deadlines. Highly proficient in the use of Microsoft Office applications (Word & Excel), Salesforce and SAP. A reliable, hardworking and enthusiastic person with a genuine interest for delivering high levels of service at all times whilst maintaining a positive attitude, excellent interpersonal skills and maintaining a professional manner. Seeking a permanent role to enhance existing skills whilst enhancing future prospects utilize my ability to perform to an exceptional standard under pressure with commitment to excellence.


Key Achievements

  • Recognised twice within the first 3 months of employment at NHVR for exceptional performance and proactive support in workplace operations.
  • Promoted to Team Lead in the Sydney region, managing operations across seven centers.
  • Secured the highest sales revenue for two consecutive quarters in 2022.
  • Earned recognition as a top performer multiple times by senior leadership.
  • Successfully led workplace operations ensuring compliance with corporate real estate policies.
  • Implemented cost-effective solutions to streamline facility management and reduce overhead costs.

Overview

16
16
years of professional experience

Work History

Workplace Services Officer

National Heavy Vehicle Regulator
04.2025 - Current
  • Welcoming clients and visitors with a warm and professional demeanour in a timely manner, assisting with the
    sign in log
    • Assist staff with all ad hoc enquiries including locating staff for visitors, booking taxis, ordering catering
    • Coordinate the provision of building security/access cards to staff, guests and visitors including issuing
    Accredited Officer (AO), Registered Auditor (RA) and staff ID cards to all new employees, including maintaining
    the ID card register.
    • Manage Car park bookings and passes.
    • Receive and coordinate incoming and outgoing mail and courier deliveries, recording in the records
    management system.
    • Ordering of stationery and general office supplies including business card proofs.
    • General housekeeping of meeting rooms and kitchenette areas including town hall preparation
    • Order and distribute weekly fruit and milk to all kitchens.
    • Adhere to all NHVR policies and procedures to ensure compliance with NHVR processes.
    • Comply with WH&S policies and procedures and contribute and promote a safe and health work environment.
    • Promote strong customer relations with all business units and Business Support officers to offer help with any
    overflow administration tasks as needed.
    • Provide ad hoc support for the Commercial Services team
    • Assist with the resolution of building issues to assist the Commercial Services team.

Corporate Services Supervisor

Colliers International
01.2024 - 02.2025
  • Managed the prestigious QBE Insurance account, overseeing all aspects of client relationship management, service delivery, and strategic account planning to ensure client satisfaction and retention.
  • Supervised and mentored a team of six professionals to ensure high performance and productivity at Reception, Mailroom and Tech Bar.
  • Managed corporate real estate operations, ensuring compliance with workplace safety and efficiency standards.
  • Maintain a safe, clean and well-maintained work environment
  • Ensure operational efficiency in workplace services and soft facilities management.
  • Support internal engagement activities and events.
  • Liaise with the Facility Manager on building updates and services such as maintenance and cleaning
  • Mailroom, courier and catering co-ordination and management
  • Identify opportunities for continuous improvement in workplace operations
  • Manage visitor access cards and Liaise with security and card services.
  • Prepared and optimized weekly rosters for seamless team scheduling and operations.
  • Oversaw vendor contracts and procurement for office supplies and facility services.
  • Implemented process improvements, reducing operational costs and enhancing efficiency.


Community Sales Manager

International Workplace Group
09.2019 - 12.2023
  • Managed end-to-end workplace operations, including facilities management and tenant relations.
  • Spearheaded operations across seven centers in Sydney, ensuring operational consistency.
  • Established and maintained corporate real estate processes, optimizing office space utilization.
  • Led cross-selling initiatives to maximize revenue and enhance service offerings.
  • Developed and maintained strong client relationships, ensuring exceptional service delivery.
  • Recognized for exceptional performance within the first six months of employment.
  • Train, manage and mentor community teams to be the best they can be.
  • Lead by example through every interaction.
  • Drive profitability of centres through supporting sales or additional services and ancillary income.
  • Coordinated property tours for prospective buyers, emphasizing unique features that set our community apart from competitors.
  • Organized diverse community events promoting local engagement and fostering connections, managing all aspects from planning to execution

Front of House Manager

Crown Plaza Hotel
05.2017 - 11.2019
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Front of House Manager

Tamba Restaurant
02.2016 - 10.2016
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Cabin Crew Member

Qatar Airways
07.2011 - 07.2015
  • Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
  • Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.
  • Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
  • Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
  • Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Marketing Manager

Platinum Fitness Spa
07.2009 - 02.2011
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Recruited and hired capable team members to add value and diverse skills set to marketing department.

Education

Bachelor of Arts -

Himachal University
03.2013

Diploma - Aviation, Hospitality And Tourism

Frankfinn Institute of Airhostess
05.2008

High School Diploma -

Laureate Public School
03.2006

Skills

  • Real Estate and Facilities Oversight
  • Team Leadership
  • Budgeting & Cost Control
  • Health & Safety Compliance
  • Conflict Resolution & Problem-Solving
  • Positive Attitude
  • Employee Training and Development
  • Customer Service Management
  • Self Motivated

Timeline

Workplace Services Officer

National Heavy Vehicle Regulator
04.2025 - Current

Corporate Services Supervisor

Colliers International
01.2024 - 02.2025

Community Sales Manager

International Workplace Group
09.2019 - 12.2023

Front of House Manager

Crown Plaza Hotel
05.2017 - 11.2019

Front of House Manager

Tamba Restaurant
02.2016 - 10.2016

Cabin Crew Member

Qatar Airways
07.2011 - 07.2015

Marketing Manager

Platinum Fitness Spa
07.2009 - 02.2011

Diploma - Aviation, Hospitality And Tourism

Frankfinn Institute of Airhostess

High School Diploma -

Laureate Public School

Bachelor of Arts -

Himachal University

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Neha Ramta